Junglee Games

&lt;p&gt;&lt;/p&gt;&lt;p&gt;As an &lt;strong&gt;Executive Customer Experience&lt;/strong&gt;, champion all our users’ happiness. Someone driven by an obsession for providing the absolute best resolution and service to our customers, as well as, amazing support experiences&lt;/p&gt;&lt;p&gt;Core to our culture, you will work in small, fast-paced teams in a challenging, technology-driven environment. You should always strive to provide our users with the best possible service as we place special emphasis on supporting our users.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Responsibilities&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt;Help in handling customers through all touchpoints - Calls, Emails, Chats &amp;amp; ORM&lt;/li&gt; &lt;li&gt;Achieve&amp;nbsp; the First Response TAT ,CSAT/CES as per set targets&lt;/li&gt; &lt;li&gt;Build a rapport with the customers by - Listening, Understanding and Resolving the customer&#039;s issue promptly and accurately&lt;/li&gt; &lt;li&gt;Sharing prompt &amp;amp; accurate resolutions and with positive Customer satisfaction Score&lt;/li&gt; &lt;li&gt;Provide customer VOC/feedback for further product enhancements.&lt;/li&gt; &lt;li&gt;Provide highly professional customer service to achieve a high level of customer satisfaction and retention.&lt;/li&gt; &lt;li&gt;Meet the average response time along with productivity while ensuring you follow all quality parameters.&lt;/li&gt; &lt;li&gt;Achieve the set productivity as per the set targets to maximize the efficiency&lt;/li&gt; &lt;/ul&gt;&lt;div class=&quot;styles--2kg4_&quot; data-ui=&quot;job-requirements&quot;&gt;&lt;h4&gt;Requirements&lt;/h4&gt;&lt;div&gt;&lt;p&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt;Graduate 3+ years of relevant experience&lt;/li&gt; &lt;li&gt;Excellent verbal and written communication skills&lt;/li&gt; &lt;li&gt;Knowledge of “Rummy” as a game&lt;/li&gt; &lt;li&gt;Candidates with outbound calling experience will be preferred&lt;/li&gt; &lt;li&gt;Ability to understand the customer&#039;s query and share the right resolution&lt;/li&gt; &lt;li&gt;Ability to engage and retain players&lt;/li&gt; &lt;li&gt;Awareness of all the policies and procedures used to provide seamless support to customers.&lt;/li&gt; &lt;li&gt;Good knowledge of Tamil and other regional languages will be an added advantage.&lt;/li&gt; &lt;li&gt;Proficient in working on computer and CRM’s&lt;/li&gt; &lt;/ul&gt;&lt;div&gt;&lt;/div&gt;

Customer Experience Executive - Rummy - L1/L2

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