SITA

&lt;h2&gt;EXPERIENCE&lt;/h2&gt;&lt;p&gt;Minimum 3 years experience in a customer service function preferably in the area of airline systems application support or delivery.&lt;/p&gt;&lt;h2&gt;KNOWLEDGE &amp;amp; SKILLS&lt;/h2&gt;&lt;p&gt;Operating knowledge of Microsoft Office products.- Ability to support troubleshoot analyze and investigate application software and/or IT systems.- Ability to install and configure within the applicable application software and technology/vendor environment.- Familiarity with ITIL and service management best practices and procedures.- Ability to analyze draw conclusions and create solutions to customers&#039; moderately complex problems.- Ability to build relationships with peer and management levels both with clients and the company management.- Ability to prioritize work work under pressure and multi-task.- Ability to use a team approach to solve problems when appropriate.- Ability to work in a multi-cultural and diverse business environment.&lt;/p&gt;&lt;h2&gt;PROFESSION COMPETENCIES&lt;/h2&gt;&lt;ul&gt;&lt;li&gt;Application Development&lt;/li&gt;&lt;li&gt;Applications Support&lt;/li&gt;&lt;li&gt;Crisis Management&lt;/li&gt;&lt;li&gt;Product/Solution Knowledge&lt;/li&gt;&lt;li&gt;Relationship Management&lt;/li&gt;&lt;li&gt;Service Management Process&lt;/li&gt;&lt;/ul&gt;&lt;h2&gt;CORE COMPETENCIES&lt;/h2&gt;&lt;ul&gt;&lt;li&gt;Adhering to Principles &amp;amp; Values&lt;/li&gt;&lt;li&gt;Communication&lt;/li&gt;&lt;li&gt;Creating &amp;amp; Innovating&lt;/li&gt;&lt;li&gt;Customer Focus&lt;/li&gt;&lt;li&gt;Impact &amp;amp; Influence&lt;/li&gt;&lt;li&gt;Leading Execution&lt;/li&gt;&lt;li&gt;Results Orientation&lt;/li&gt;&lt;li&gt;Teamwork&lt;/li&gt;&lt;/ul&gt;&lt;h2&gt;EDUCATION &amp;amp; QUALIFICATIONS&lt;/h2&gt;&lt;ul&gt;&lt;li&gt;Advanced Diploma in IT or Bachelor of Science in IT or equivalent;&lt;/li&gt;&lt;li&gt;Possess a clean driving license.&lt;/li&gt;&lt;li&gt;Basic understanding of hardware, software, and networking concepts.&lt;/li&gt;&lt;li&gt;Strong problem-solving skills with the ability to learn quickly in a dynamic environment.&lt;/li&gt;&lt;li&gt;Excellent communication skills, both verbal and written, with a customer-focused mindset.&lt;/li&gt;&lt;li&gt;Eagerness to collaborate with team members and contribute to a positive work environment.&lt;/li&gt;&lt;/ul&gt;&lt;h2&gt;JOB BENEFITS&lt;/h2&gt;&lt;ul&gt;&lt;li&gt;Opportunity for career growth and advancement within a rapidly expanding organisation.&lt;/li&gt;&lt;li&gt;Exposure to a diverse range of IT projects, providing a platform for skill development.&lt;/li&gt;&lt;li&gt;Competitive compensation and benefits package.&lt;/li&gt;&lt;li&gt;Ongoing training opportunities to enhance your technical expertise.&lt;/li&gt;&lt;/ul&gt;&lt;h2&gt;&lt;br&gt;&lt;/h2&gt;

Analyst Customer Applications Support

Job details

Description

EXPERIENCE

KNOWLEDGE & SKILLS

PROFESSION COMPETENCIES

CORE COMPETENCIES

EDUCATION & QUALIFICATIONS

JOB BENEFITS