Technical Support
Also considering: Customer Support, Community Support, Player Support, Partnerships Manager, Influencer Manager, Project Manager, Community Manager
$3500 / month
Portugal
Relevant experience
23 years of relevant experience.
Overview
With over two decades of experience in the technology and video game industry, I have a diverse background that spans international relations, project management, talent development, game design and administration. However, throughout my career, my passion has always been customer support.
I find tremendous satisfaction in providing exceptional customer support, whether it's developing and implementing service strategies, delivering personalized technical support, or leading a customer support team. I believe that customer support is the cornerstone of any successful business, and I'm passionate about helping companies provide their customers with the best possible experience.
My experience working in various positions across multiple types of organizations - from small startups to large corporations - has given me a broad range of skills and expertise. However, my love for customer support has always been the driving force behind my work.
My achievements
I founded a philanthropic organization, Vineyard, with the goal of increasing accessibility to online services for non- technologically-savvy entrepreneurs. Through Vineyard, I have been able to provide hundreds of users with the opportunity to establish and operate their own online services, offering professional web hosting experiences.
I developed a program that enables the creation of MUDs, talkers, web pages, and other applications for Vineyard. This program is run on a network of 22 Linux servers, strategically located across multiple data centers. I personally oversee the administration and management of these servers to ensure optimal performance and availability for our users.
I was also part of the founding team over at Twitch. This was by far one of my favorite times professionally, if not my favorite. Being part of the streaming scene, help shape it, really is a big professional achievement for me.
Fun fact, one of Twitch's top global chat emotes "OpieOP" is my actual face!
I am looking for
The perfect job for me would involve working with a diverse group of people, as I believe that different perspectives and backgrounds contribute to a more innovative and dynamic work environment. I am eager to be part of a company where I can contribute to its long-term success while finding my own permanent home within the organization.
Languages
English: Native or bilingual proficiency
Portuguese: Native or bilingual proficiency
Skillset
Customer Support
Community Management
Partnerships Management
Candidate's contacts
Employment preferences
- iGaming
- Esports
- Game dev. / publishing
- Remote
- Contract
- Part-time
- Full-time
- Internship
- On-site
- Hybrid
- I’m open to relocation
- Other