Twitch

&lt;p&gt;We&#039;re about community, inside and out. You&#039;ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We&#039;re on a quest to empower live communities, so if this sounds good to you, see what we&#039;re up to on LinkedIn and Twitter, get interviewing tips on Instagram, and discover projects we&#039;re solving on our Blog.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;About the Role:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;Twitch is looking for an experienced Operations Leader to lead its Customer Trust Operations throughout the Europe, Middle East and North Africa (EMEA) region. This is an important and visible role with responsibility for all aspects of international operations within Customer Experience.&lt;/p&gt;&lt;p&gt;Customer Trust is at the core of our efforts to keep Twitch a welcoming, safe and trusted place for people to build communities. The Senior Manager of Community Operations (EMEA) will therefore be an essential element of the Customer Trust team, managing a team from our distributed EMEA locations with a total headcount of 8 FTEs.&lt;/p&gt;&lt;p&gt;Reporting to the Director, Community Operations International, you will demonstrate proactivity, team leadership, and customer focus, and we&#039;ll seek someone with a background in business operations and team management in the customer service and customer experience fields.&lt;/p&gt;&lt;p&gt;This role would be based either onsite at Twitch&#039;s London office or remote in the UK.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;You Will:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;
&lt;li&gt;Lead Twitch’s FTE team in managing complex and nuanced case types across traditional Customer Experience workstreams&lt;/li&gt;
&lt;li&gt;Identify trends/emerging issues and opportunities across multiple markets&lt;/li&gt;
&lt;li&gt;Demonstrate cross-functional engagement and alignment across customer trust workstreams (customer experience support and trust and safety operations)&lt;/li&gt;
&lt;li&gt;Manage EMEA-based team members&lt;/li&gt;
&lt;li&gt;Lead the tracking and achievement of main performance metrics, taking proactive measures to ensure achievement of target performance levels&lt;/li&gt;
&lt;li&gt;Develop strategies for performance management and operational efficiency improvements&lt;/li&gt;
&lt;li&gt;Interface with Customer Trust global senior leadership, working across international time zones to ensure issue response consistent with the nature of a live streaming service&lt;/li&gt;
&lt;li&gt;Work with global management peers to regarding appropriate resourcing and scheduling of resources, meeting forecasts and our needs to fulfil the processing of all workload within defined Service Level Agreements&lt;/li&gt;
&lt;li&gt;Work cross-functionally throughout the Twitch business to coordinate relevant work, with emphasis on Partnerships, Legal, Comms, Policy, CX, and Product teams&lt;/li&gt;
&lt;li&gt;Lead large projects in a start-up environment&lt;/li&gt;
&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;You Have:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;
&lt;li&gt;BA/BS degree preferred&lt;/li&gt;
&lt;li&gt;6+ years in an online operations or customer service field, with 4+ years of direct management experience&lt;/li&gt;
&lt;li&gt;Expertise in the creation and development of large operational teams&lt;/li&gt;
&lt;li&gt;Familiarity with multiple cultural considerations and nuances in the EMEA market&lt;/li&gt;
&lt;li&gt;Demonstrated passion for and delivery of exceptional customer experiences and a customer-first attitude&lt;/li&gt;
&lt;li&gt;Data-driven approach &lt;/li&gt;
&lt;li&gt;Comfortable with working flexibly as part of a globally-dispersed 24/7/365 team&lt;/li&gt;
&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Perks:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;
&lt;li&gt;Private Medical Insurance&lt;/li&gt;
&lt;li&gt;Dental, Vision &amp;amp; Life Insurance&lt;/li&gt;
&lt;li&gt;Pension Plan&lt;/li&gt;
&lt;li&gt;Maternity &amp;amp; Parental Leave&lt;/li&gt;
&lt;li&gt;Paid Time Off &amp;amp; Holidays&lt;/li&gt;
&lt;li&gt;Commuter Benefits&lt;/li&gt;
&lt;li&gt;Amazon Employee Discount&lt;/li&gt;
&lt;li&gt;Monthly Contribution &amp;amp; Discounts for Wellness Related Activities &amp;amp; Programs (e.g., gym memberships, etc.)&lt;/li&gt;
&lt;li&gt;Lunch Served Four Times a Week&lt;/li&gt;
&lt;li&gt;Free Snacks &amp;amp; Beverages&lt;/li&gt;
&lt;/ul&gt;&lt;p&gt;&lt;em&gt;We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status, or other legally protected status.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Protecting your privacy and the security of your data is a longstanding top priority for Twitch. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;Job ID: TW8381&lt;/p&gt;&lt;p&gt;#LI-Remote #RemoteFriendly&lt;/p&gt;

English

CX Operations Lead

&lt;p&gt;We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on &lt;a class=&quot;c-link&quot; href=&quot;https://link.twitch.tv/TwitchLinkedinJD&quot; target=&quot;_blank&quot; data-stringify-link=&quot;https://link.twitch.tv/TwitchLinkedinJD&quot; data-sk=&quot;tooltip_parent&quot;&gt;LinkedIn&lt;/a&gt;and&lt;a class=&quot;c-link&quot; href=&quot;https://link.twitch.tv/TwitchTwitterJD&quot; target=&quot;_blank&quot; data-stringify-link=&quot;https://link.twitch.tv/TwitchTwitterJD&quot; data-sk=&quot;tooltip_parent&quot;&gt;Twitter&lt;/a&gt;, and discover the projects we’re solving on our&lt;a class=&quot;c-link&quot; href=&quot;https://link.twitch.tv/TwitchBlogJD&quot; target=&quot;_blank&quot; data-stringify-link=&quot;https://link.twitch.tv/TwitchBlogJD&quot; data-sk=&quot;tooltip_parent&quot;&gt;Blog&lt;/a&gt;. Be sure to explore our&lt;a class=&quot;c-link&quot; href=&quot;https://link.twitch.tv/TwitchInterviewingJD&quot; target=&quot;_blank&quot; data-stringify-link=&quot;https://link.twitch.tv/TwitchInterviewingJD&quot; data-sk=&quot;tooltip_parent&quot;&gt;Interviewing Guide&lt;/a&gt;and&lt;a class=&quot;c-link&quot; href=&quot;https://link.twitch.tv/TwitchInstagramJD&quot; target=&quot;_blank&quot; data-stringify-link=&quot;https://link.twitch.tv/TwitchInstagramJD&quot; data-sk=&quot;tooltip_parent&quot;&gt;Instagram&lt;/a&gt;channel to learn how to ace our interview process.&lt;/p&gt;&lt;h3&gt;&lt;strong&gt;About the Role&lt;/strong&gt;&lt;/h3&gt;&lt;p&gt;Twitch is looking for a passionate community leader and creator advocate to join our Community Engagement team and lead our beloved Twitch Unity Guild program. Reporting to the head of Community Engagement you will establish and maintain trust and affinity between Twitch and our underrepresented creator community. You will do this by digging deep into the details and understanding what truly matters to our creator communities and then finding creative ways to bring fresh ideas and visions to life. You will develop meaningful programming and opportunities that resonate most with our creators. You will be the driving force behind ensuring that the Twitch Unity Guild program is connective, inclusive and reflective of the communities that we serve. Your success is anchored on helping Twitch become the best streaming platform for all creators around the world.&lt;/p&gt;&lt;p&gt;You can work remotely in the U.S; Irvine, CA; Seattle, WA; New York, NY; and Salt Lake City, UT.&lt;/p&gt;&lt;h3&gt;&lt;strong&gt;You Will:&lt;/strong&gt;&lt;/h3&gt;&lt;ul&gt;
&lt;li&gt;Be strategic and thoughtful in your approach to finding creative ways to build trust and affinity amongst Twitch’s diverse creator community&lt;/li&gt;
&lt;li&gt;Work in collaboration with the Guild Leaders to build monthly events that are both meaningful and impactful to the Guild you are serving&lt;/li&gt;
&lt;li&gt;Seek to learn and understand the cultural nuances and norms that exist across different creator communities and find meaningful ways to celebrate and empower those differences&lt;/li&gt;
&lt;li&gt;Serve as a mentor, advocate and role model for all Twitch creator communities&lt;/li&gt;
&lt;li&gt;Support and guide Guild Leaders through quarterly planning exercises in efforts to move the program forward in a way that is mutually beneficial for the community and Twitch.&lt;/li&gt;
&lt;li&gt;Influence program direction by building trust and strong relationships with Guild Leaders&lt;/li&gt;
&lt;li&gt;Work in collaboration with Twitch internal Marketing and PR teams to ensure the Guild story is told through one unified and consistent message&lt;/li&gt;
&lt;li&gt;Develop solid relationships with important team members across Product, Content, Partnerships, Marketing and Sales, as well as with creators to help inform better decision making related to diversity and inclusion aligning with our mission and values&lt;/li&gt;
&lt;li&gt;Establish meaningful relationships with creators in the streaming video space; develop and demonstrate deep subject matter expertise guiding and enabling excellence in execution&lt;/li&gt;
&lt;li&gt;Partner with the content programming and marketing teams to develop audience research and insights to inform our partnerships strategy, program plans, measurement frameworks and learnings&lt;/li&gt;
&lt;li&gt;Regularly monitor program costs and events to ensure that the program stays aligned with budget&lt;/li&gt;
&lt;li&gt;Understand the key moments and events that matter the most and position Twitch Unity Guilds as an industry specialist within those spaces&lt;/li&gt;
&lt;li&gt;Maintain an outstanding creator satisfaction rating across all Twitch Unity Guilds&lt;/li&gt;
&lt;li&gt;Develop and manage strategic partnerships and programs that support our team&#039;s goals&lt;/li&gt;
&lt;li&gt;Understand and track the program impact against program goals&lt;/li&gt;
&lt;li&gt;Invent and improve new program ideas that position Twitch Unity Guild program for long term success and sustainability&lt;/li&gt;
&lt;li&gt;Work in collaboration with Twitch internal Marketing and PR teams to ensure the Guild story is told through one unified and consistent message&lt;/li&gt;
&lt;/ul&gt;&lt;h3&gt;&lt;strong&gt;You Have:&lt;/strong&gt;&lt;/h3&gt;&lt;ul&gt;
&lt;li&gt;Deep knowledge of DEI best practices and a strong understanding of how to grow and foster a diverse community&lt;/li&gt;
&lt;li&gt;A strong interest and passion for supporting underrepresented groups&lt;/li&gt;
&lt;li&gt;1+ years experience building successful programs within a technology or corporate company&lt;/li&gt;
&lt;li&gt;3+ years of experience leading DEI programs and/or events&lt;/li&gt;
&lt;li&gt;Expert level knowledge of Discord&lt;/li&gt;
&lt;/ul&gt;&lt;h3&gt;&lt;strong&gt;Bonus Points&lt;/strong&gt;&lt;/h3&gt;&lt;ul&gt;
&lt;li&gt;Experience operating within, influencing and leading cross-functional teams&lt;/li&gt;
&lt;li&gt;A history of building inclusive creator or partner programs, identifying what&#039;s working and what&#039;s not and iterating constantly&lt;/li&gt;
&lt;li&gt;Experience developing, interpreting, and leveraging data to make business decisions&lt;/li&gt;
&lt;li&gt;Experience building successful diversity and inclusion programs for a social media or content platform&lt;/li&gt;
&lt;li&gt;Have the ability to disagree and commit across various leadership levels to ensure decisions are being made with the best interest of the creator community in mind&lt;/li&gt;
&lt;/ul&gt;&lt;h3&gt;&lt;strong&gt;Perks&lt;/strong&gt;&lt;/h3&gt;&lt;ul&gt;
&lt;li&gt;Medical, Dental, Vision &amp;amp; Disability Insurance&lt;/li&gt;
&lt;li&gt;401(k)&lt;/li&gt;
&lt;li&gt;Maternity &amp;amp; Parental Leave&lt;/li&gt;
&lt;li&gt;Flexible PTO&lt;/li&gt;
&lt;li&gt;Amazon Employee Discount&lt;/li&gt;
&lt;li&gt;Monthly Contribution &amp;amp; Discounts for Wellness Related Activities &amp;amp; Programs (e.g., gym memberships, off-site massages, etc.)&lt;/li&gt;
&lt;/ul&gt;&lt;p&gt;&lt;em&gt;&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Twitch values your privacy. Please consult our &lt;a href=&quot;https://www.twitch.tv/jobs/en/legal/privacy-notice/&quot; target=&quot;_blank&quot;&gt;Candidate Privacy Notice&lt;/a&gt;, for information about how we collect, use, and disclose personal information of our candidates.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;Job ID: TW8379&lt;/p&gt;&lt;p&gt;#LI-Remote #RemoteFriendly&lt;/p&gt;&lt;div&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;p&gt;&lt;em&gt;Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from our lowest geographic market up to our highest geographic market. Pay is based on &lt;span id=&quot;3af18e1d2e3837c05ac0e4a52331c5ef&quot; class=&quot;editor-module-hl-blue-underline&quot;&gt;a number of&lt;/span&gt; factors including market location and may vary depending on job-related &lt;span id=&quot;b8de9d5adb6a66ea25df11615fd4e30d&quot; class=&quot;editor-module-hl-blue-underline&quot;&gt;knowledge, skills, and experience&lt;/span&gt;. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, &lt;span id=&quot;71513b4d286ef926fdf5aae0d1e3304d&quot; class=&quot;editor-module-hl-blue-underline&quot;&gt;and/or&lt;/span&gt; other benefits. For more information, please visit &lt;a href=&quot;https://www.twitch.tv/jobs/en/#learn-more&quot;&gt;https://www.twitch.tv/jobs/en/#learn-more&lt;/a&gt;. &lt;span id=&quot;3a1fb2f5ea1f5a873e4b2784215e6ce0&quot; class=&quot;editor-module-hl-blue-solid&quot;&gt;Applicants&lt;/span&gt; should apply &lt;span id=&quot;992110fc73e8c0db8c662088b41ecfd3&quot; class=&quot;editor-module-hl-blue-solid&quot;&gt;via&lt;/span&gt; our internal or external career site.&lt;/em&gt;&lt;/p&gt;
&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;Remote US Pay Per Year&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$69,500&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;—&lt;/span&gt;&lt;span&gt;$167,200 USD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;

Unity Guild Community Manager

&lt;p&gt;We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on &lt;a class=&quot;c-link&quot; href=&quot;https://link.twitch.tv/TwitchLinkedinJD&quot; target=&quot;_blank&quot; data-stringify-link=&quot;https://link.twitch.tv/TwitchLinkedinJD&quot; data-sk=&quot;tooltip_parent&quot;&gt;LinkedIn&lt;/a&gt;and&lt;a class=&quot;c-link&quot; href=&quot;https://link.twitch.tv/TwitchTwitterJD&quot; target=&quot;_blank&quot; data-stringify-link=&quot;https://link.twitch.tv/TwitchTwitterJD&quot; data-sk=&quot;tooltip_parent&quot;&gt;Twitter&lt;/a&gt;, and discover the projects we’re solving on our&lt;a class=&quot;c-link&quot; href=&quot;https://link.twitch.tv/TwitchBlogJD&quot; target=&quot;_blank&quot; data-stringify-link=&quot;https://link.twitch.tv/TwitchBlogJD&quot; data-sk=&quot;tooltip_parent&quot;&gt;Blog&lt;/a&gt;. Be sure to explore our&lt;a class=&quot;c-link&quot; href=&quot;https://link.twitch.tv/TwitchInterviewingJD&quot; target=&quot;_blank&quot; data-stringify-link=&quot;https://link.twitch.tv/TwitchInterviewingJD&quot; data-sk=&quot;tooltip_parent&quot;&gt;Interviewing Guide&lt;/a&gt;and&lt;a class=&quot;c-link&quot; href=&quot;https://link.twitch.tv/TwitchInstagramJD&quot; target=&quot;_blank&quot; data-stringify-link=&quot;https://link.twitch.tv/TwitchInstagramJD&quot; data-sk=&quot;tooltip_parent&quot;&gt;Instagram&lt;/a&gt;channel to learn how to ace our interview process.&lt;/p&gt;&lt;h3&gt;&lt;strong&gt;About the Role&lt;/strong&gt;&lt;/h3&gt;&lt;p&gt;The Advertising Finance team, part of Twitch&#039;s Financial Planning and Analysis organization, partners with Twitch&#039;s advertising monetization and product groups to guide financial decisions and provide insights. You will provide visibility into Twitch&#039;s financial performance and strategic programs. You will develop an understanding of our business to create recommendations to affect our trajectory. You will report into our Director, Monetization Finance.&lt;/p&gt;&lt;p&gt;You can work in San Francisco, CA; Irvine, CA; New York, NY and Seattle; WA.&lt;/p&gt;&lt;h3&gt;&lt;strong&gt;You Will:&lt;/strong&gt;&lt;/h3&gt;&lt;ul&gt;
&lt;li&gt;Guide primary financial models related to revenue, sales, advertising supply, and other projects&lt;/li&gt;
&lt;li&gt;Partner with leadership to understand existing data, agree on definitions and data sources and build automation of agreed-upon metrics&lt;/li&gt;
&lt;li&gt;Bring clear analyses to senior management and translate those findings into strategic recommendations that allow the company to meet its monthly, quarterly and annual targets&lt;/li&gt;
&lt;li&gt;Work with Product and Sales collaborators to dive into drivers of the business, including viewership, sales bookings and pipeline, cost of sales and new products.&lt;/li&gt;
&lt;li&gt;Develop and monitor key performance indicators, highlighting trends and explaining the causes of unexpected variances&lt;/li&gt;
&lt;li&gt;Conduct ad hoc financial modeling and analysis&lt;/li&gt;
&lt;/ul&gt;&lt;h3&gt;&lt;strong&gt;You Have:&lt;/strong&gt;&lt;/h3&gt;&lt;ul&gt;
&lt;li&gt;Bachelor&#039;s degree in Finance, Accounting, Engineering or similar major&lt;/li&gt;
&lt;li&gt;3+ years experience in finance/accounting, banking, or consulting&lt;/li&gt;
&lt;li&gt;Can maintain complex spreadsheets and own modeling, issue-prioritization and strategic framing.&lt;/li&gt;
&lt;li&gt;Can integrate and model vast amounts of data and make relevant decisions&lt;/li&gt;
&lt;li&gt;Highest standards of accuracy and fidelity&lt;/li&gt;
&lt;li&gt;Comfortable working with all levels of management&lt;/li&gt;
&lt;li&gt;Can work across several parallel projects without compromising work quality&lt;/li&gt;
&lt;/ul&gt;&lt;h3&gt;&lt;strong&gt;Bonus Points&lt;/strong&gt;&lt;/h3&gt;&lt;ul&gt;
&lt;li&gt;Experience working in Advertising/Media/Entertainment&lt;/li&gt;
&lt;li&gt;1+ year experience SQL&lt;/li&gt;
&lt;li&gt;1+ year experience utilizing Tableau&lt;/li&gt;
&lt;/ul&gt;&lt;h3&gt;&lt;strong&gt;Perks&lt;/strong&gt;&lt;/h3&gt;&lt;ul&gt;
&lt;li&gt;Medical, Dental, Vision &amp;amp; Disability Insurance&lt;/li&gt;
&lt;li&gt;401(k), Maternity &amp;amp; Parental Leave&lt;/li&gt;
&lt;li&gt;Flexible PTO&lt;/li&gt;
&lt;li&gt;Commuter Benefits&lt;/li&gt;
&lt;li&gt;Amazon Employee Discount&lt;/li&gt;
&lt;li&gt;Monthly Contribution and Discounts for Wellness Related Activities &amp;amp; Programs&lt;/li&gt;
&lt;li&gt;Breakfast and Lunch Served Daily (SF Office)&lt;/li&gt;
&lt;li&gt;Free Snacks &amp;amp; Beverages&lt;/li&gt;
&lt;/ul&gt;&lt;p&gt;&lt;em&gt;&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Twitch values your privacy. Please consult our &lt;a href=&quot;https://www.twitch.tv/jobs/en/legal/privacy-notice/&quot; target=&quot;_blank&quot;&gt;Candidate Privacy Notice&lt;/a&gt;, for information about how we collect, use, and disclose personal information of our candidates.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;Job ID: TW8376&lt;/p&gt;&lt;p&gt;#LI-Remote #RemoteFriendly&lt;/p&gt;&lt;div&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;p&gt;&lt;em&gt;Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from our lowest geographic market up to our highest geographic market. Pay is based on &lt;span id=&quot;3af18e1d2e3837c05ac0e4a52331c5ef&quot; class=&quot;editor-module-hl-blue-underline&quot;&gt;a number of&lt;/span&gt; factors including market location and may vary depending on job-related &lt;span id=&quot;b8de9d5adb6a66ea25df11615fd4e30d&quot; class=&quot;editor-module-hl-blue-underline&quot;&gt;knowledge, skills, and experience&lt;/span&gt;. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, &lt;span id=&quot;71513b4d286ef926fdf5aae0d1e3304d&quot; class=&quot;editor-module-hl-blue-underline&quot;&gt;and/or&lt;/span&gt; other benefits. For more information, please visit &lt;a href=&quot;https://www.twitch.tv/jobs/en/#learn-more&quot;&gt;https://www.twitch.tv/jobs/en/#learn-more&lt;/a&gt;. &lt;span id=&quot;3a1fb2f5ea1f5a873e4b2784215e6ce0&quot; class=&quot;editor-module-hl-blue-solid&quot;&gt;Applicants&lt;/span&gt; should apply &lt;span id=&quot;992110fc73e8c0db8c662088b41ecfd3&quot; class=&quot;editor-module-hl-blue-solid&quot;&gt;via&lt;/span&gt; our internal or external career site.&lt;/em&gt;&lt;/p&gt;
&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;Remote US Pay Per Year&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$56,900&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;—&lt;/span&gt;&lt;span&gt;$128,800 USD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;

Senior Financial Analyst

&lt;p&gt;We&#039;re about community, inside and out. You&#039;ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We&#039;re on a quest to empower live communities, so if this sounds good to you, see what we&#039;re up to on LinkedIn and Twitter, get interviewing tips on Instagram, and discover projects we&#039;re solving on our Blog.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;About the Role:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;We are looking for a Legal Budget Program Manager to join Twitch&#039;s close-knit legal team. Reporting to the Sr. Director of Legal Operations, the position will support attorneys in opening, closing, and estimating their legal matters (including with outside counsel), managing the spend of the annual operating expense budget, and providing financial reporting to key stakeholders.&lt;/p&gt;&lt;p&gt;The ability to think critically, write clearly, and not be afraid to ask questions is key to your success. Analytical skills with the ability to interpret data, identify trends, and provide meaningful insights is essential.&lt;/p&gt;&lt;p&gt;You can work remotely in the United States or in our San Francisco, New York, or Seattle office locations.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;You Will:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;
&lt;li&gt;Financial Management:
&lt;ul&gt;
&lt;li&gt;Own the annual Legal Team budget planning process.&lt;/li&gt;
&lt;li&gt;Manage Twitch’s legal matter tracking and budget estimation.&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;li&gt;Cost Control:
&lt;ul&gt;
&lt;li&gt;Validate charges made to the Legal Team cost centers each month.&lt;/li&gt;
&lt;li&gt;Manage and approve invoices.&lt;/li&gt;
&lt;li&gt;Coordinate with outside counsel firms to obtain actual spend on legal matters.&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;li&gt;Budgeting and Forecasting:
&lt;ul&gt;
&lt;li&gt;Perform quarterly reviews of matter value estimates to actual spend&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;li&gt;Financial Reporting:
&lt;ul&gt;
&lt;li&gt;Provide quarterly budget summary reports to Twitch’s legal leadership team.&lt;/li&gt;
&lt;li&gt;Support Amazon’s quarterly Legal budget review.&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;li&gt;Stakeholder Collaboration:
&lt;ul&gt;
&lt;li&gt;Collaborate with cross-functional teams providing financial guidance and support to ensure successful project execution.&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;li&gt;Process Improvement:
&lt;ul&gt;
&lt;li&gt;Continuously identify opportunities to enhance processes, systems, and controls to streamline operations, improve efficiency, and ensure accuracy.&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;li&gt;Contract Management Tool support:
&lt;ul&gt;
&lt;li&gt;Assign contract requests reviews to the proper staff.&lt;/li&gt;
&lt;li&gt;Address any support tickets.&lt;/li&gt;
&lt;li&gt;Provide research support for any contact requests.&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;You Have:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;
&lt;li&gt;Minimum of 3 years of experience demonstrating an understanding of cost management, and basic financial analysis.&lt;/li&gt;
&lt;li&gt;Proficiency in budgeting and forecasting techniques.&lt;/li&gt;
&lt;li&gt;Attention to detail and the ability to conduct and communicate analysis around ambiguous fact patterns that require interpretation.&lt;/li&gt;
&lt;li&gt;The ability to collaborate efficiently on time-sensitive issues.&lt;/li&gt;
&lt;li&gt;The ability to independently problem solve efficiently and proactively.&lt;/li&gt;
&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Perks&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;
&lt;li&gt;Medical, Dental, Vision &amp;amp; Disability Insurance&lt;/li&gt;
&lt;li&gt;401(k)&lt;/li&gt;
&lt;li&gt;Maternity &amp;amp; Parental Leave&lt;/li&gt;
&lt;li&gt;Flexible PTO&lt;/li&gt;
&lt;li&gt;Amazon Employee Discount&lt;/li&gt;
&lt;li&gt;Monthly Contribution &amp;amp; Discounts for Wellness Related Activities &amp;amp; Programs (e.g., gym memberships, off-site massages, etc.)&lt;/li&gt;
&lt;/ul&gt;&lt;p&gt;&lt;em&gt;We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. &lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Twitch values your privacy. Please consult our &lt;/em&gt;&lt;a href=&quot;https://www.twitch.tv/jobs/en/legal/privacy-notice/&quot; target=&quot;_blank&quot;&gt;&lt;em&gt;Candidate Privacy Notice&lt;/em&gt;&lt;/a&gt;&lt;em&gt;, for information about how we collect, use, and disclose personal information of our candidates.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;Job ID: TW8373&lt;/p&gt;&lt;p&gt;#LI-Remote #RemoteFriendly&lt;/p&gt;&lt;div&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;p&gt;&lt;em&gt;Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from our lowest geographic market up to our highest geographic market. Pay is based on &lt;span id=&quot;3af18e1d2e3837c05ac0e4a52331c5ef&quot; class=&quot;editor-module-hl-blue-underline&quot;&gt;a number of&lt;/span&gt; factors including market location and may vary depending on job-related &lt;span id=&quot;b8de9d5adb6a66ea25df11615fd4e30d&quot; class=&quot;editor-module-hl-blue-underline&quot;&gt;knowledge, skills, and experience&lt;/span&gt;. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, &lt;span id=&quot;71513b4d286ef926fdf5aae0d1e3304d&quot; class=&quot;editor-module-hl-blue-underline&quot;&gt;and/or&lt;/span&gt; other benefits. For more information, please visit &lt;a href=&quot;https://www.twitch.tv/jobs/en/#learn-more&quot;&gt;https://www.twitch.tv/jobs/en/#learn-more&lt;/a&gt;. &lt;span id=&quot;3a1fb2f5ea1f5a873e4b2784215e6ce0&quot; class=&quot;editor-module-hl-blue-solid&quot;&gt;Applicants&lt;/span&gt; should apply &lt;span id=&quot;992110fc73e8c0db8c662088b41ecfd3&quot; class=&quot;editor-module-hl-blue-solid&quot;&gt;via&lt;/span&gt; our internal or external career site.&lt;/em&gt;&lt;/p&gt;
&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;Remote US Pay Per Year&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$74,000&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;—&lt;/span&gt;&lt;span&gt;$129,000 USD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;

Legal Budget Program Manager

&lt;p&gt;We&#039;re about community, inside and out. You&#039;ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We&#039;re on a quest to empower live communities, so if this sounds good to you, see what we&#039;re up to on &lt;a href=&quot;https://link.twitch.tv/TwitchLinkedinJD&quot; target=&quot;_blank&quot;&gt;LinkedIn&lt;/a&gt; and &lt;a href=&quot;https://link.twitch.tv/TwitchTwitterJD&quot; target=&quot;_blank&quot;&gt;Twitter&lt;/a&gt;, and discover the projects we&#039;re solving on our &lt;a href=&quot;https://link.twitch.tv/TwitchBlogJD&quot; target=&quot;_blank&quot;&gt;Blog&lt;/a&gt;. Be sure to explore our &lt;a href=&quot;https://link.twitch.tv/TwitchInterviewingJD&quot; target=&quot;_blank&quot;&gt;Interviewing Guide&lt;/a&gt; and &lt;a href=&quot;https://link.twitch.tv/TwitchInstagramJD&quot; target=&quot;_blank&quot;&gt;Instagram&lt;/a&gt; channel to learn how to ace our interview process.&lt;/p&gt;&lt;h3&gt;About the Role&lt;/h3&gt;&lt;p&gt;Trust &amp;amp; Safety is at the core of our efforts to keep Twitch a welcoming and safe place for people to build safe and inclusive communities that enable diverse, global creators to flourish.&lt;/p&gt;&lt;p&gt;Reporting to the Head of Global Policy, you will work with external stakeholders, product managers, engineers, researchers, and various teams across the company to incorporate policy and privacy considerations into the products and services we&#039;re developing at Twitch. You will tackle difficult content moderation questions, balancing the safety and expression needs of our community, our role in the larger social and gaming space, and business and operational challenges. You&#039;ll do fast-paced research, writing, and partner coordination, with some irregular work hours to handle safety-related escalations on our service, including weekends.&lt;/p&gt;&lt;p&gt;For this role you will be an experienced leader who brings experience collaborating with a wide array of audiences and is a creative problem solver who works independently and switches easily between detailed work and high-level strategic thinking. You are expected to seek out and clearly communicate relevant data to support complex business decisions, and communicate the right recommendations in a compelling and effective way. You will create plans that have objective, measurable success criteria and clearly communicate progress and outcomes and anticipate the gaps between teams, processes, and system architectures to help their organization produce the best possible results for our community.&lt;/p&gt;&lt;p&gt;You can work in Seattle, WA; or remotely in the U.S.&lt;/p&gt;&lt;h3&gt;You Will:&lt;/h3&gt;&lt;ul&gt;
&lt;li&gt;Research, build and communicate global policies that impact broad-reaching issues of safety and expression&lt;/li&gt;
&lt;li&gt;Cross-company Leadership: Collaborate across different departments and provide leadership to ensure there is alignment between teams, regulations, processes, and system architectures.&lt;/li&gt;
&lt;li&gt;Develop Strategic Policies: Create policies that consider factors like regulation, product development, content strategy, and brand safety.&lt;/li&gt;
&lt;li&gt;Contribute to investigations of high-profile and gray area policy issues&lt;/li&gt;
&lt;/ul&gt;&lt;h3&gt;You Have:&lt;/h3&gt;&lt;ul&gt;
&lt;li&gt;5+ years of technology industry expertise in either policy, policy communications, operations, or legal&lt;/li&gt;
&lt;li&gt;Exceptional written and verbal communication skills. As part of your application, you will complete a written policy proposal exercise.&lt;/li&gt;
&lt;li&gt;Collaborative Mindset: Experience in working with diverse stakeholders, from executives to content creators.&lt;/li&gt;
&lt;li&gt;Innovative Thinker: Ability to promote policy innovation and drive timely decisions.&lt;/li&gt;
&lt;li&gt;Problem-Solving Skills: A creative problem solver with the ability to work independently.&lt;/li&gt;
&lt;li&gt;Understanding of the Industry: Knowledge of regulation, product development, content strategy, and community well-being in the context of online services like Twitch.&lt;/li&gt;
&lt;/ul&gt;&lt;h3&gt;Bonus Points&lt;/h3&gt;&lt;ul&gt;
&lt;li&gt;Experience with the content moderation and trust and safety landscape, with regards to live streaming content.&lt;/li&gt;
&lt;li&gt;Experience with monetization products and brand safety principles&lt;/li&gt;
&lt;li&gt;Educational Background: Possession of a Juris Doctor (JD) degree, Master&#039;s degree, or equivalent practical experience, underlining a educational foundation in legal, business, or a related field.&lt;/li&gt;
&lt;/ul&gt;&lt;h3&gt;Perks&lt;/h3&gt;&lt;ul&gt;
&lt;li&gt;Medical, Dental, Vision &amp;amp; Disability Insurance&lt;/li&gt;
&lt;li&gt;401(k)&lt;/li&gt;
&lt;li&gt;Maternity &amp;amp; Parental Leave&lt;/li&gt;
&lt;li&gt;Flexible PTO&lt;/li&gt;
&lt;li&gt;Amazon Employee Discount&lt;/li&gt;
&lt;li&gt;Monthly Contribution &amp;amp; Discounts for Wellness Related Activities &amp;amp; Programs (e.g., gym memberships, off-site massages, etc.)&lt;/li&gt;
&lt;/ul&gt;&lt;p&gt;&lt;em&gt; &lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. &lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Twitch values your privacy. Please consult our &lt;/em&gt;&lt;a href=&quot;https://www.twitch.tv/jobs/en/legal/privacy-notice/&quot; target=&quot;_blank&quot;&gt;&lt;em&gt;Candidate Privacy Notice&lt;/em&gt;&lt;/a&gt;&lt;em&gt;, for information about how we collect, use, and disclose personal information of our candidates.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;Job ID: TW8374&lt;/p&gt;&lt;p&gt;#LI-Remote #RemoteFriendly&lt;/p&gt;&lt;div&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;p&gt;&lt;em&gt;Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from our lowest geographic market up to our highest geographic market. Pay is based on &lt;span id=&quot;3af18e1d2e3837c05ac0e4a52331c5ef&quot; class=&quot;editor-module-hl-blue-underline&quot;&gt;a number of&lt;/span&gt; factors including market location and may vary depending on job-related &lt;span id=&quot;b8de9d5adb6a66ea25df11615fd4e30d&quot; class=&quot;editor-module-hl-blue-underline&quot;&gt;knowledge, skills, and experience&lt;/span&gt;. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, &lt;span id=&quot;71513b4d286ef926fdf5aae0d1e3304d&quot; class=&quot;editor-module-hl-blue-underline&quot;&gt;and/or&lt;/span&gt; other benefits. For more information, please visit &lt;a href=&quot;https://www.twitch.tv/jobs/en/#learn-more&quot;&gt;https://www.twitch.tv/jobs/en/#learn-more&lt;/a&gt;. &lt;span id=&quot;3a1fb2f5ea1f5a873e4b2784215e6ce0&quot; class=&quot;editor-module-hl-blue-solid&quot;&gt;Applicants&lt;/span&gt; should apply &lt;span id=&quot;992110fc73e8c0db8c662088b41ecfd3&quot; class=&quot;editor-module-hl-blue-solid&quot;&gt;via&lt;/span&gt; our internal or external career site.&lt;/em&gt;&lt;/p&gt;
&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;Remote US Pay Per Year&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$96,000&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;—&lt;/span&gt;&lt;span&gt;$185,000 USD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;

Senior Manager Trust and Safety Policy

&lt;p&gt;We&#039;re about community, inside and out. You&#039;ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We&#039;re on a quest to empower live communities, so if this sounds good to you, see what we&#039;re up to on &lt;a href=&quot;https://link.twitch.tv/TwitchLinkedinJD&quot; target=&quot;_blank&quot;&gt;LinkedIn&lt;/a&gt; and &lt;a href=&quot;https://link.twitch.tv/TwitchTwitterJD&quot; target=&quot;_blank&quot;&gt;Twitter&lt;/a&gt;, and discover the projects we&#039;re solving on our &lt;a href=&quot;https://link.twitch.tv/TwitchBlogJD&quot; target=&quot;_blank&quot;&gt;Blog&lt;/a&gt;. Be sure to explore our &lt;a href=&quot;https://link.twitch.tv/TwitchInterviewingJD&quot; target=&quot;_blank&quot;&gt;Interviewing Guide&lt;/a&gt; and &lt;a href=&quot;https://link.twitch.tv/TwitchInstagramJD&quot; target=&quot;_blank&quot;&gt;Instagram&lt;/a&gt; channel to learn how to ace our interview process.&lt;/p&gt;&lt;h3&gt;About the Role&lt;/h3&gt;&lt;p&gt;The Senior Manager of Corporate Communications will lead storytelling and PR campaigns to build awareness of our business and community. You will work with senior leaders across marketing, monetization, legal, and partnerships to develop narratives and communications strategies that highlight our revenue products. You will also partner with Amazon Ads PR, sales, and brand safety to develop B2B narratives to educate advertisers about Twitch&#039;s value for brands. You will work across the PR team on holistic storytelling efforts that engage both press and the Twitch Community. This is a high impact role with lots of opportunity to think creatively and tell important stories.&lt;/p&gt;&lt;p&gt;You are curious about how things work, make the complex seem simple, and communicate nuance. You&#039;re motivated and thrive with a high degree of ownership. You spot issues before they happen and will push the business to protect against potential risk or exposure. You&#039;re also a storyteller who can engage multiple audiences, including the Twitch Community, the media, advertisers, and employees. You’re excited to tell the story of how Twitch’s revenue products enable streamers to build thriving communities and earn money doing what they love.&lt;/p&gt;&lt;p&gt;You will report to the Head of Corporate Communications.&lt;/p&gt;&lt;p&gt;This role may be remote in the US, with a preference for location in San Francisco, CA; Los Angeles, CA; Irvine, CA; Seattle, WA; New York, NY.&lt;/p&gt;&lt;h3&gt;You Will:&lt;/h3&gt;&lt;ul&gt;
&lt;li&gt;Develop global PR strategies and narratives&lt;/li&gt;
&lt;li&gt;Build relationships with key reporters&lt;/li&gt;
&lt;li&gt;Create and sharpen messaging frameworks&lt;/li&gt;
&lt;li&gt;Lead communications for monetization product and program launches&lt;/li&gt;
&lt;li&gt;Tell compelling stories about how brands can participate on Twitch&lt;/li&gt;
&lt;li&gt;Manage B2B communications for owned events like TwitchCon&lt;/li&gt;
&lt;li&gt;Engage creators and viewers around current events or other company/cultural or industry moments&lt;/li&gt;
&lt;li&gt;Develop and support strategic speaking opportunities for company executives&lt;/li&gt;
&lt;li&gt;Establish an understanding of Twitch&#039;s community, product, and business&lt;/li&gt;
&lt;li&gt;Be a trusted, strategic advisor to peers and executives&lt;/li&gt;
&lt;li&gt;Work globally and help manage our PR agencies&lt;/li&gt;
&lt;/ul&gt;&lt;h3&gt;You Have:&lt;/h3&gt;&lt;ul&gt;
&lt;li&gt;5+ years of experience in public relations, including experience working in-house&lt;/li&gt;
&lt;li&gt;Established relationships with a broad range of media and outlets&lt;/li&gt;
&lt;li&gt;Experience leading campaigns or programs around entertainment, content or talent/creator storytelling&lt;/li&gt;
&lt;li&gt;Experience collaborating with PR agencies and teams&lt;/li&gt;
&lt;li&gt;Strong communication skills and comfort being a company spokesperson&lt;/li&gt;
&lt;li&gt;Enthusiasm for Twitch and our community&lt;/li&gt;
&lt;/ul&gt;&lt;h3&gt;Bonus Points&lt;/h3&gt;&lt;ul&gt;
&lt;li&gt;Passion for creators or experience as one yourself&lt;/li&gt;
&lt;li&gt;B2B and/or creator economy press relationships&lt;/li&gt;
&lt;/ul&gt;&lt;h3&gt;Perks&lt;/h3&gt;&lt;ul&gt;
&lt;li&gt;Medical, Dental, Vision &amp;amp; Disability Insurance&lt;/li&gt;
&lt;li&gt;401(k)&lt;/li&gt;
&lt;li&gt;Maternity &amp;amp; Parental Leave&lt;/li&gt;
&lt;li&gt;Flexible PTO&lt;/li&gt;
&lt;li&gt;Amazon Employee Discount&lt;/li&gt;
&lt;li&gt;Monthly Contribution &amp;amp; Discounts for Wellness Related Activities &amp;amp; Programs (e.g., gym memberships, off-site massages, etc.)&lt;/li&gt;
&lt;/ul&gt;&lt;p&gt;&lt;em&gt;We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. &lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Twitch values your privacy. Please consult our &lt;/em&gt;&lt;a href=&quot;https://www.twitch.tv/jobs/en/legal/privacy-notice/&quot; target=&quot;_blank&quot;&gt;&lt;em&gt;Candidate Privacy Notice&lt;/em&gt;&lt;/a&gt;&lt;em&gt;, for information about how we collect, use, and disclose personal information of our candidates.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;Job ID: TW8372&lt;/p&gt;&lt;p&gt;#LI-Remote #RemoteFriendly&lt;/p&gt;&lt;div&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;p&gt;&lt;em&gt;Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from our lowest geographic market up to our highest geographic market. Pay is based on &lt;span id=&quot;3af18e1d2e3837c05ac0e4a52331c5ef&quot; class=&quot;editor-module-hl-blue-underline&quot;&gt;a number of&lt;/span&gt; factors including market location and may vary depending on job-related &lt;span id=&quot;b8de9d5adb6a66ea25df11615fd4e30d&quot; class=&quot;editor-module-hl-blue-underline&quot;&gt;knowledge, skills, and experience&lt;/span&gt;. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, &lt;span id=&quot;71513b4d286ef926fdf5aae0d1e3304d&quot; class=&quot;editor-module-hl-blue-underline&quot;&gt;and/or&lt;/span&gt; other benefits. For more information, please visit &lt;a href=&quot;https://www.twitch.tv/jobs/en/#learn-more&quot;&gt;https://www.twitch.tv/jobs/en/#learn-more&lt;/a&gt;. &lt;span id=&quot;3a1fb2f5ea1f5a873e4b2784215e6ce0&quot; class=&quot;editor-module-hl-blue-solid&quot;&gt;Applicants&lt;/span&gt; should apply &lt;span id=&quot;992110fc73e8c0db8c662088b41ecfd3&quot; class=&quot;editor-module-hl-blue-solid&quot;&gt;via&lt;/span&gt; our internal or external career site.&lt;/em&gt;&lt;/p&gt;
&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;Remote US Pay Per Year&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$94,600&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;—&lt;/span&gt;&lt;span&gt;$185,000 USD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;

Senior Manager, Corporate Communications

&lt;p&gt;We&#039;re about community, inside and out. You&#039;ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We&#039;re on a quest to empower live communities, so if this sounds good to you, see what we&#039;re up to on &lt;a href=&quot;https://link.twitch.tv/TwitchLinkedinJD&quot; target=&quot;_blank&quot;&gt;LinkedIn&lt;/a&gt; and &lt;a href=&quot;https://link.twitch.tv/TwitchTwitterJD&quot; target=&quot;_blank&quot;&gt;Twitter&lt;/a&gt;, and discover the projects we&#039;re solving on our &lt;a href=&quot;https://link.twitch.tv/TwitchBlogJD&quot; target=&quot;_blank&quot;&gt;Blog&lt;/a&gt;. Be sure to explore our &lt;a href=&quot;https://link.twitch.tv/TwitchInterviewingJD&quot; target=&quot;_blank&quot;&gt;Interviewing Guide&lt;/a&gt; and &lt;a href=&quot;https://link.twitch.tv/TwitchInstagramJD&quot; target=&quot;_blank&quot;&gt;Instagram&lt;/a&gt; channel to learn how to ace our interview process.&lt;/p&gt;&lt;h3&gt;About the Role&lt;/h3&gt;&lt;p&gt;Twitch is looking for an experienced Operations Leader to spearhead its Customer Trust Operations throughout the Europe, Middle East and North Africa (EMEA) and Asia Pacific (APAC) regions. This is an important and visible role with responsibility for all aspects of international operations within Customer Experience and Trust &amp;amp; Safety Operations.&lt;/p&gt;&lt;p&gt;Customer Trust is at the core of our efforts to keep Twitch a welcoming, safe and trusted place for people to build communities. The Senior Manager of Community Operations (International) will therefore be an essential element of the Customer Trust team, managing managers from our distributed locations and a total headcount of 22 FTEs.&lt;/p&gt;&lt;p&gt;Reporting to the VP of Customer Trust Operations, you will help serve our thriving global community. We look for the qualities of initiative, and sound decision-making in all candidates, and will seek someone with an background in operational management in the fields of online Trust &amp;amp; Safety, content moderation or customer service.&lt;/p&gt;&lt;p&gt;You can work in Seattle, WA, Irvine, CA; San Francisco, CA or remotely in the US.&lt;/p&gt;&lt;h3&gt;You Will:&lt;/h3&gt;&lt;ul&gt;
&lt;li&gt;Lead Twitch’s FTE team managing the most complex and nuanced case types across traditional Trust &amp;amp; Safety and Customer Experience workstreams
&lt;ul&gt;
&lt;li&gt;Includes all employees EMEA and APAC&lt;/li&gt;
&lt;li&gt;Supports our needs and trends across multiple markets&lt;/li&gt;
&lt;li&gt;Workstreams include: Tier 3 support and investigations; white-glove partner support services; legal process and law enforcement response/liaison; off-service policy management&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;li&gt;Manage and mentor team members, including line managers and individual contributors&lt;/li&gt;
&lt;li&gt;Own the tracking and achievement of main metrics and KPIs, taking proactive measures to ensure achievement of target performance levels&lt;/li&gt;
&lt;li&gt;Develop strategies for performance management and operational efficiency improvements&lt;/li&gt;
&lt;li&gt;Interface with Customer Trust global senior leadership, working across international time zones to ensure issue response in line with the nature of a live streaming service&lt;/li&gt;
&lt;li&gt;Work with global management peers to regarding appropriate resourcing and scheduling of resources, in line with forecasts and our needs to fulfill the processing of all workload within defined Service Level Agreements&lt;/li&gt;
&lt;li&gt;Work cross-functionally throughout the Twitch business to coordinate relevant work, with emphasis on Partnerships, Legal, Comms, Policy, CX, and Product teams&lt;/li&gt;
&lt;li&gt;Deliver on large projects and initiatives in a fast-paced and complex environment&lt;/li&gt;
&lt;/ul&gt;&lt;h3&gt;You Have:&lt;/h3&gt;&lt;ul&gt;
&lt;li&gt;BA/BS degree&lt;/li&gt;
&lt;li&gt;7+ years in an online safety, moderation or customer service field, with 5+ years of direct management experience&lt;/li&gt;
&lt;li&gt;Expertise in the creation and development of large operational teams&lt;/li&gt;
&lt;li&gt;Extensive familiarity with a wide range of cultural considerations and nuances in the Asia Pacific region&lt;/li&gt;
&lt;li&gt;Demonstrable experience in coordinating operational teams to meet the demands of a fast-paced online service or platform including capacity to respond to high-profile/high-severity incidents&lt;/li&gt;
&lt;li&gt;Data-driven approach to problem-solving and execution&lt;/li&gt;
&lt;li&gt;Comfortable with working flexibly as part of a globally-dispersed 24/7/365 team&lt;/li&gt;
&lt;li&gt;Mentally and emotionally resilience to offensive or disturbing behavior, language and content,&lt;/li&gt;
&lt;li&gt;Ability to manage workload to ensure appropriate round-the-clock response to support our community, while managing work-life balance and avoiding personal burnout&lt;/li&gt;
&lt;/ul&gt;&lt;h3&gt;Bonus Points&lt;/h3&gt;&lt;ul&gt;
&lt;li&gt;Deep familiarity with Twitch, streaming, and internet culture&lt;/li&gt;
&lt;li&gt;Proficiency with SQL, Tableau or other data transformation/analytics techniques&lt;/li&gt;
&lt;li&gt;Additional language skills&lt;/li&gt;
&lt;li&gt;Familiarity with Google Docs and content or community management tools&lt;/li&gt;
&lt;/ul&gt;&lt;h3&gt;Perks&lt;/h3&gt;&lt;ul&gt;
&lt;li&gt;Medical, Dental, Vision &amp;amp; Disability Insurance&lt;/li&gt;
&lt;li&gt;401(k)&lt;/li&gt;
&lt;li&gt;Maternity &amp;amp; Parental Leave&lt;/li&gt;
&lt;li&gt;Flexible PTO&lt;/li&gt;
&lt;li&gt;Amazon Employee Discount&lt;/li&gt;
&lt;li&gt;Monthly Contribution &amp;amp; Discounts for Wellness Related Activities &amp;amp; Programs (e.g., gym memberships, off-site massages, etc.)&lt;/li&gt;
&lt;/ul&gt;&lt;p&gt;&lt;em&gt;We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. &lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Twitch values your privacy. Please consult our &lt;/em&gt;&lt;a href=&quot;https://www.twitch.tv/jobs/en/legal/privacy-notice/&quot; target=&quot;_blank&quot;&gt;&lt;em&gt;Candidate Privacy Notice&lt;/em&gt;&lt;/a&gt;&lt;em&gt;, for information about how we collect, use, and disclose personal information of our candidates.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;Job ID: TW8363&lt;/p&gt;&lt;p&gt;#LI-Remote #RemoteFriendly&lt;/p&gt;&lt;div&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;p&gt;&lt;em&gt;Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from our lowest geographic market up to our highest geographic market. Pay is based on &lt;span id=&quot;3af18e1d2e3837c05ac0e4a52331c5ef&quot; class=&quot;editor-module-hl-blue-underline&quot;&gt;a number of&lt;/span&gt; factors including market location and may vary depending on job-related &lt;span id=&quot;b8de9d5adb6a66ea25df11615fd4e30d&quot; class=&quot;editor-module-hl-blue-underline&quot;&gt;knowledge, skills, and experience&lt;/span&gt;. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, &lt;span id=&quot;71513b4d286ef926fdf5aae0d1e3304d&quot; class=&quot;editor-module-hl-blue-underline&quot;&gt;and/or&lt;/span&gt; other benefits. For more information, please visit &lt;a href=&quot;https://www.twitch.tv/jobs/en/#learn-more&quot;&gt;https://www.twitch.tv/jobs/en/#learn-more&lt;/a&gt;. &lt;span id=&quot;3a1fb2f5ea1f5a873e4b2784215e6ce0&quot; class=&quot;editor-module-hl-blue-solid&quot;&gt;Applicants&lt;/span&gt; should apply &lt;span id=&quot;992110fc73e8c0db8c662088b41ecfd3&quot; class=&quot;editor-module-hl-blue-solid&quot;&gt;via&lt;/span&gt; our internal or external career site.&lt;/em&gt;&lt;/p&gt;
&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;Remote US Pay Per Year&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$126,900&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;—&lt;/span&gt;&lt;span&gt;$236,000 USD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;

Director, Community Ops International

&lt;p&gt;We&#039;re about community, inside and out. You&#039;ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We&#039;re on a quest to empower live communities, so if this sounds good to you, see what we&#039;re up to on &lt;a href=&quot;https://link.twitch.tv/TwitchLinkedinJD&quot; target=&quot;_blank&quot;&gt;LinkedIn&lt;/a&gt; and &lt;a href=&quot;https://link.twitch.tv/TwitchTwitterJD&quot; target=&quot;_blank&quot;&gt;Twitter&lt;/a&gt;, and discover the projects we&#039;re solving on our &lt;a href=&quot;https://link.twitch.tv/TwitchBlogJD&quot; target=&quot;_blank&quot;&gt;Blog&lt;/a&gt;. Be sure to explore our &lt;a href=&quot;https://link.twitch.tv/TwitchInterviewingJD&quot; target=&quot;_blank&quot;&gt;Interviewing Guide&lt;/a&gt; and &lt;a href=&quot;https://link.twitch.tv/TwitchInstagramJD&quot; target=&quot;_blank&quot;&gt;Instagram&lt;/a&gt; channel to learn how to ace our interview process.&lt;/p&gt;&lt;h3&gt;About the Role&lt;/h3&gt;&lt;p&gt;Twitch is building the future of interactive video. Twitch&#039;s Video Client Engineering team is looking for experienced Android and iOS engineers to build a multi-platform broadcasting and playback system that works everywhere people want to create and consume video . As a senior mobile engineer in the Mobile Client SDK Team reporting to the Senior Software Engineering Manager, you will create and refine a media experience used by millions of users all over the world.&lt;/p&gt;&lt;p&gt;If you are passionate about iOS and Android, love media and streaming, and are obsessed with performance this position is for you.&lt;/p&gt;&lt;p&gt;You can work in San Francisco, CA, Irvine, CA; Seattle, WA; New York, NY; and Salt Lake City, UT or remote in the United States.&lt;/p&gt;&lt;h3&gt;You Will:&lt;/h3&gt;&lt;ul&gt;
&lt;li&gt;Develop our video playback/broadcast experience for iOS and Android devices&lt;/li&gt;
&lt;li&gt;Collaborate with backend video teams that support real-time and low latency media broadcasting and playback&lt;/li&gt;
&lt;li&gt;Add reliable cross-platform unit, integration, and e2e tests&lt;/li&gt;
&lt;li&gt;Keep abreast of current technologies and recent developments in mobile and media technologies.&lt;/li&gt;
&lt;/ul&gt;&lt;h3&gt;You Have:&lt;/h3&gt;&lt;ul&gt;
&lt;li&gt;6+ years of professional software development or equivalent expertise.&lt;/li&gt;
&lt;li&gt;Strong background in C/C++&lt;/li&gt;
&lt;li&gt;3+ years development experience on iOS&lt;/li&gt;
&lt;li&gt;Experience with multithreaded , object-oriented and real-time programming.&lt;/li&gt;
&lt;li&gt;B.A. or B.S. in Computer Science or a related discipline, or equivalent years of experience&lt;/li&gt;
&lt;/ul&gt;&lt;ul&gt;
&lt;li&gt;Experience building cross-platform libraries/SDKs and shipping successful software products.&lt;/li&gt;
&lt;li&gt;Experience with audio/video or graphics on mobile devices&lt;/li&gt;
&lt;li&gt;Familiarity with video streaming technologies (HLS, DASH, RTMP) or codecs such as H.264, HEVC and AV1&lt;/li&gt;
&lt;li&gt;Experience with WebRTC&lt;/li&gt;
&lt;li&gt;Experience with network protocols like RTMP, HTTP, UDP and QUIC&lt;/li&gt;
&lt;li&gt;Familiarity with Android media and graphics, including MediaCodec, MediaProjection and SurfaceView&lt;/li&gt;
&lt;li&gt;Comfort with performance tuning through experimentation and analysis&lt;/li&gt;
&lt;/ul&gt;&lt;h3&gt;Perks&lt;/h3&gt;&lt;ul&gt;
&lt;li&gt;Medical, Dental, Vision &amp;amp; Disability Insurance&lt;/li&gt;
&lt;li&gt;401(k)&lt;/li&gt;
&lt;li&gt;Maternity &amp;amp; Parental Leave&lt;/li&gt;
&lt;li&gt;Flexible PTO&lt;/li&gt;
&lt;li&gt;Amazon Employee Discount&lt;/li&gt;
&lt;li&gt;Monthly Contribution &amp;amp; Discounts for Wellness Related Activities &amp;amp; Programs (e.g., gym memberships, off-site massages, etc.)&lt;/li&gt;
&lt;/ul&gt;&lt;p&gt;&lt;em&gt;We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. &lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Twitch values your privacy. Please consult our &lt;/em&gt;&lt;a href=&quot;https://www.twitch.tv/jobs/en/legal/privacy-notice/&quot; target=&quot;_blank&quot;&gt;&lt;em&gt;Candidate Privacy Notice&lt;/em&gt;&lt;/a&gt;&lt;em&gt;, for information about how we collect, use, and disclose personal information of our candidates.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;Job ID: TW8362&lt;/p&gt;&lt;p&gt;#LI-Remote #RemoteFriendly&lt;/p&gt;&lt;div&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;p&gt;&lt;em&gt;Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from our lowest geographic market up to our highest geographic market. Pay is based on &lt;span id=&quot;3af18e1d2e3837c05ac0e4a52331c5ef&quot; class=&quot;editor-module-hl-blue-underline&quot;&gt;a number of&lt;/span&gt; factors including market location and may vary depending on job-related &lt;span id=&quot;b8de9d5adb6a66ea25df11615fd4e30d&quot; class=&quot;editor-module-hl-blue-underline&quot;&gt;knowledge, skills, and experience&lt;/span&gt;. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, &lt;span id=&quot;71513b4d286ef926fdf5aae0d1e3304d&quot; class=&quot;editor-module-hl-blue-underline&quot;&gt;and/or&lt;/span&gt; other benefits. For more information, please visit &lt;a href=&quot;https://www.twitch.tv/jobs/en/#learn-more&quot;&gt;https://www.twitch.tv/jobs/en/#learn-more&lt;/a&gt;. &lt;span id=&quot;3a1fb2f5ea1f5a873e4b2784215e6ce0&quot; class=&quot;editor-module-hl-blue-solid&quot;&gt;Applicants&lt;/span&gt; should apply &lt;span id=&quot;992110fc73e8c0db8c662088b41ecfd3&quot; class=&quot;editor-module-hl-blue-solid&quot;&gt;via&lt;/span&gt; our internal or external career site.&lt;/em&gt;&lt;/p&gt;
&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;Remote US Pay Per Year&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$134,500&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;—&lt;/span&gt;&lt;span&gt;$261,500 USD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;

Senior Software Engineer, Mobile Video

&lt;p&gt;We&#039;re about community, inside and out. You&#039;ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We&#039;re on a quest to empower live communities, so if this sounds good to you, see what we&#039;re up to on &lt;a href=&quot;https://link.twitch.tv/TwitchLinkedinJD&quot; target=&quot;_blank&quot;&gt;LinkedIn&lt;/a&gt; and &lt;a href=&quot;https://link.twitch.tv/TwitchTwitterJD&quot; target=&quot;_blank&quot;&gt;Twitter&lt;/a&gt;, and discover the projects we&#039;re solving on our &lt;a href=&quot;https://link.twitch.tv/TwitchBlogJD&quot; target=&quot;_blank&quot;&gt;Blog&lt;/a&gt;. Be sure to explore our &lt;a href=&quot;https://link.twitch.tv/TwitchInterviewingJD&quot; target=&quot;_blank&quot;&gt;Interviewing Guide&lt;/a&gt; and &lt;a href=&quot;https://link.twitch.tv/TwitchInstagramJD&quot; target=&quot;_blank&quot;&gt;Instagram&lt;/a&gt; channel to learn how to ace our interview process.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;About the Position&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;We&#039;re looking for an enthusiastic IT Support Engineer to join our IT team in San Francisco, CA. If you&#039;re looking to join a team, then we&#039;d love to hear from you! Twitch is the game-changing live streaming service for creators.&lt;/p&gt;&lt;p&gt;As an IT Support Engineer, you will provide hands-on support for client hardware and software on Windows, Mac, and Linux systems. In addition, you will support our conference and meeting spaces as the first line of response. We&#039;re looking for someone who is comfortable working as part of a distributed team and communicating with all kinds of users.&lt;/p&gt;&lt;p&gt;You have an excellent understanding of computers (both hardware and software), basic knowledge of Audio Video systems and platforms. You have technical skills, and the ability to deal patiently with people in different situations. You will report to the Service Desk Manager.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;You Will:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;
&lt;li&gt;Resolve complex issues that may not be well documented, and apply your knowledge to improving and creating support procedures and documentation&lt;/li&gt;
&lt;li&gt;Manage our IT ticket queue to ensure service level agreements are met&lt;/li&gt;
&lt;li&gt;Provide personalized support to Twitch employees&lt;/li&gt;
&lt;li&gt;Manage and troubleshoot Gaming PC, printers, and other IT-related site equipment&lt;/li&gt;
&lt;li&gt;Manage our IT assets through the entire lifecycle, onboarding, repairs, and secure disposal.&lt;/li&gt;
&lt;li&gt;Image, and deploy laptops for employees both locally and remote&lt;/li&gt;
&lt;li&gt;Analyze competing tasks, assess technical risk, and communicate impact to the business and team&lt;/li&gt;
&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;You Have:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;
&lt;li&gt;2+ years experience working in an IT Desktop Support role&lt;/li&gt;
&lt;li&gt;Have broad knowledge of and the ability to perform advanced troubleshooting on macOS, Windows 10, Linux, and managing Mac and PC&#039;s in an enterprise environment. Perform advanced system administration activities and are a subject expert in at least one area of technology&lt;/li&gt;
&lt;li&gt;Experience with client management systems&lt;/li&gt;
&lt;li&gt;Experience with IT Services ticketing software&lt;/li&gt;
&lt;li&gt;Exposure or some experience to scripting or programming.&lt;/li&gt;
&lt;li&gt;An understanding and awareness of Security standards&lt;/li&gt;
&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Bonus Points&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;
&lt;li&gt;Bachelor&#039;s degree in Computer Science or IT related field&lt;/li&gt;
&lt;li&gt;Advanced Windows, macOS or Linux systems administration skills/certification&lt;/li&gt;
&lt;li&gt;Experience with Google Meet, Chime.&lt;/li&gt;
&lt;li&gt;Familiar with AV systems&lt;/li&gt;
&lt;li&gt;Familiar with Twitch&lt;/li&gt;
&lt;li&gt;ITIL certification or courses&lt;/li&gt;
&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Location(s): &lt;/strong&gt;&lt;em&gt;San Francisco, CA (onsite - daily)&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Contract Length:&lt;/strong&gt; 9 months &lt;em&gt;(per length of service policy)&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $27/hour in our lowest geographic market up to $40/hour in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.&lt;/em&gt;&lt;/p&gt;&lt;div&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;p data-pm-slice=&quot;1 1 []&quot;&gt;&lt;em&gt;Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from our lowest geographic market up to our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.&lt;/em&gt;&lt;/p&gt;&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;CW Remote Pay Transparency&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$27&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;—&lt;/span&gt;&lt;span&gt;$40 USD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;

IT Support Engineer (Contractor)

&lt;p&gt;We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on &lt;a class=&quot;c-link&quot; href=&quot;https://link.twitch.tv/TwitchLinkedinJD&quot; target=&quot;_blank&quot; data-stringify-link=&quot;https://link.twitch.tv/TwitchLinkedinJD&quot; data-sk=&quot;tooltip_parent&quot;&gt;LinkedIn&lt;/a&gt;and&lt;a class=&quot;c-link&quot; href=&quot;https://link.twitch.tv/TwitchTwitterJD&quot; target=&quot;_blank&quot; data-stringify-link=&quot;https://link.twitch.tv/TwitchTwitterJD&quot; data-sk=&quot;tooltip_parent&quot;&gt;Twitter&lt;/a&gt;, and discover the projects we’re solving on our&lt;a class=&quot;c-link&quot; href=&quot;https://link.twitch.tv/TwitchBlogJD&quot; target=&quot;_blank&quot; data-stringify-link=&quot;https://link.twitch.tv/TwitchBlogJD&quot; data-sk=&quot;tooltip_parent&quot;&gt;Blog&lt;/a&gt;. Be sure to explore our&lt;a class=&quot;c-link&quot; href=&quot;https://link.twitch.tv/TwitchInterviewingJD&quot; target=&quot;_blank&quot; data-stringify-link=&quot;https://link.twitch.tv/TwitchInterviewingJD&quot; data-sk=&quot;tooltip_parent&quot;&gt;Interviewing Guide&lt;/a&gt;and&lt;a class=&quot;c-link&quot; href=&quot;https://link.twitch.tv/TwitchInstagramJD&quot; target=&quot;_blank&quot; data-stringify-link=&quot;https://link.twitch.tv/TwitchInstagramJD&quot; data-sk=&quot;tooltip_parent&quot;&gt;Instagram&lt;/a&gt;channel to learn how to ace our interview process.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;About the Role:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;Twitch is seeking a Content Operations Coordinator contractor to join the Content team to assist with reviewing, prioritizing and scheduling content programs. This is a temporary position for up to 3 months starting in December.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;You Will:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;
&lt;li&gt;Write and edit code that filters and curates streams according to geography, language and content&lt;/li&gt;
&lt;li&gt;Review and prioritize business cases for promotional requests&lt;/li&gt;
&lt;li&gt;Apply categorization/taxonomies to streams that optimize collections of content&lt;/li&gt;
&lt;li&gt;Ideate creative strategies to curating content and special features&lt;/li&gt;
&lt;li&gt;QC copy, dates and metadata; troubleshoot issues involved in program operations&lt;/li&gt;
&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;You Have:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;
&lt;li&gt;Working experience in JavaScript, JSON, XML, Python or Ruby&lt;/li&gt;
&lt;li&gt;Hands-on content management experience in a CMS scheduling, updating and publishing posts or video; impeccable attention to detail&lt;/li&gt;
&lt;li&gt;Proven ability to understand competing business needs then thoughtfully and professionally communicate to resolve them&lt;/li&gt;
&lt;li&gt;Demonstrated creative problem-solving and editorial skills; ideally, experience curating carousels, updating editorial priorities or promotional units&lt;/li&gt;
&lt;li&gt;Familiarity with Jira, Airtable and other project management tools&lt;/li&gt;
&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Location(s): &lt;/strong&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&lt;em&gt;Los Angeles, CA&lt;/em&gt;&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Contract Length:&lt;/strong&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt; 3 months &lt;em&gt;(per length of service policy)&lt;/em&gt;&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status, or other legally protected status.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $35.00/hour in our lowest geographic market up to $45.00/hour in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;#LI-Remote&lt;/em&gt;&lt;/p&gt;

Content Operations Specialist (Contract)

&lt;p&gt;We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on &lt;a class=&quot;c-link&quot; href=&quot;https://link.twitch.tv/TwitchLinkedinJD&quot; target=&quot;_blank&quot; data-stringify-link=&quot;https://link.twitch.tv/TwitchLinkedinJD&quot; data-sk=&quot;tooltip_parent&quot;&gt;LinkedIn&lt;/a&gt;and&lt;a class=&quot;c-link&quot; href=&quot;https://link.twitch.tv/TwitchTwitterJD&quot; target=&quot;_blank&quot; data-stringify-link=&quot;https://link.twitch.tv/TwitchTwitterJD&quot; data-sk=&quot;tooltip_parent&quot;&gt;Twitter&lt;/a&gt;, and discover the projects we’re solving on our&lt;a class=&quot;c-link&quot; href=&quot;https://link.twitch.tv/TwitchBlogJD&quot; target=&quot;_blank&quot; data-stringify-link=&quot;https://link.twitch.tv/TwitchBlogJD&quot; data-sk=&quot;tooltip_parent&quot;&gt;Blog&lt;/a&gt;. Be sure to explore our&lt;a class=&quot;c-link&quot; href=&quot;https://link.twitch.tv/TwitchInterviewingJD&quot; target=&quot;_blank&quot; data-stringify-link=&quot;https://link.twitch.tv/TwitchInterviewingJD&quot; data-sk=&quot;tooltip_parent&quot;&gt;Interviewing Guide&lt;/a&gt;and&lt;a class=&quot;c-link&quot; href=&quot;https://link.twitch.tv/TwitchInstagramJD&quot; target=&quot;_blank&quot; data-stringify-link=&quot;https://link.twitch.tv/TwitchInstagramJD&quot; data-sk=&quot;tooltip_parent&quot;&gt;Instagram&lt;/a&gt;channel to learn how to ace our interview process.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;About the Role:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;Twitch is hiring an Executive Business Partner to provide support and collaboration to the VP, Central Data &amp;amp; Research and the Chief Design Officer. You will be part of a dynamic A/EBP Team that requires high organization and responsiveness; and will be reporting directly to the Executive Business Partner Sr. Manager. You are eager to take on a position that extends beyond traditional administrative responsibilities to involve project management and operational coordination.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;You Will:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;
&lt;li&gt;Manage complex calendaring and events based on Executive and Team priorities, while proactively resolving scheduling conflicts.&lt;/li&gt;
&lt;li&gt;Manage expense reporting and approval on executives’ behalf.&lt;/li&gt;
&lt;li&gt;Work with other A/EBPs across Twitch, Amazon, and external companies.&lt;/li&gt;
&lt;li&gt;Manage additional projects including coordinating with vendor contracts, PO creation, manage team subscription services and budget tracking&lt;/li&gt;
&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Team Support:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;
&lt;li&gt;Manage attendees, agenda, and logistics of all recurring meetings and departmental events (offsites, All Hands, and conferences) while anticipating conflict&lt;/li&gt;
&lt;li&gt;Manage logistics and strategic coordination of the organization’s operational planning (e.g. Amazon strategic deliverables, organizational budget, headcount planning, and space planning)&lt;/li&gt;
&lt;li&gt;Manage onboarding of new team members&lt;/li&gt;
&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;You Have:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;
&lt;li&gt;5+ years of Executive Assistant experience supporting a C-level executive&lt;/li&gt;
&lt;li&gt;Proficient with Google Suite &amp;amp; Microsoft Office, Slack, Expense &amp;amp; Travel Software&lt;/li&gt;
&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Bonus Points&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;
&lt;li&gt;Twitch knowledge or gaming background&lt;/li&gt;
&lt;li&gt;Bachelor’s degree preferred&lt;/li&gt;
&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Location(s): &lt;/strong&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&lt;em&gt;Remote- United States&lt;/em&gt;&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Contract Length:&lt;/strong&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt; 8 months&lt;em&gt;(per length of service policy)&lt;/em&gt;&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status, or other legally protected status.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $32.00/hour in our lowest geographic market up to $42.00/hour in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;#LI-Remote&lt;/em&gt;&lt;/p&gt;

Executive Business Partner (Contract)

&lt;p&gt;We&#039;re about community, inside and out. You&#039;ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We&#039;re on a quest to empower live communities, so if this sounds good to you, see what we&#039;re up to on &lt;a href=&quot;https://link.twitch.tv/TwitchLinkedinJD&quot;&gt;LinkedIn&lt;/a&gt; and &lt;a href=&quot;https://link.twitch.tv/TwitchTwitterJD&quot;&gt;Twitter&lt;/a&gt;, and discover the projects we&#039;re solving on our &lt;a href=&quot;https://link.twitch.tv/TwitchBlogJD&quot;&gt;Blog&lt;/a&gt;. Be sure to explore our &lt;a href=&quot;https://link.twitch.tv/TwitchInterviewingJD&quot;&gt;Interviewing Guide&lt;/a&gt; and &lt;a href=&quot;https://link.twitch.tv/TwitchInstagramJD&quot;&gt;Instagram&lt;/a&gt; channel to learn how to ace our interview process.&lt;/p&gt;&lt;h3&gt;About the Role&lt;/h3&gt;&lt;p&gt;Protecting the privacy of our community is crucial to Twitch. The growing Privacy team solves global privacy challenges and engenders trust with our users and partners. We need the right people, policies, products and tools to help us achieve our mission. We are looking for a high talent, innovative privacy professional to help us achieve that goal. Are you that person?&lt;/p&gt;&lt;p&gt;In the Associate Privacy Manager role, you will report to the Head of Privacy for Twitch. As a primary member of the privacy team, you will manage privacy practices for a key area in the privacy program. You will join and work with a team composed of legal counsel, engineers, product managers, data science, customer service agents, and more.&lt;/p&gt;&lt;h3&gt;You Will:&lt;/h3&gt;&lt;ul&gt;
&lt;li&gt;Collaborate with key privacy stakeholders (including product and engineering, Trust &amp;amp; Safety, CX) on key privacy strategies for Twitch&lt;/li&gt;
&lt;li&gt;Drive privacy policies development and implementation for your area in the privacy program&lt;/li&gt;
&lt;li&gt;Provide subject matter expertise and work across groups and disciplines to drive privacy by design in our pro&lt;a href=&quot;http://services.Drive&quot;&gt;ducts and serv&lt;/a&gt;ices.&lt;/li&gt;
&lt;li&gt;Drive adoption of privacy products, in partnership with the privacy product manager&lt;/li&gt;
&lt;li&gt;Perform risk assessment relating to your area of the privacy program, working with the team to design and implement mitigation strategies&lt;/li&gt;
&lt;li&gt;Ensure operating effectiveness of privacy policies and controls&lt;/li&gt;
&lt;li&gt;Develop and deliver privacy trainings for a diverse audience&lt;/li&gt;
&lt;li&gt;Assume ownership of key documents for the privacy program&lt;/li&gt;
&lt;li&gt;Understand privacy opportunities and how they can be applied within Twitch and for the Twitch community&lt;/li&gt;
&lt;/ul&gt;&lt;h3&gt;You Have:&lt;/h3&gt;&lt;ul&gt;
&lt;li&gt;8+ years of work experience in Privacy, Risk, IT Audit, or Technical Program Management.&lt;/li&gt;
&lt;li&gt;Strong subject matter experience with privacy and data protection measures, including regulations such as GDPR and CCPA.&lt;/li&gt;
&lt;li&gt;Demonstrated successful team and project management with medium-large scale projects.&lt;/li&gt;
&lt;li&gt;Strong knowledge of compliance methods, standards, processes, governance models, and industry standa&lt;a href=&quot;http://frameworks.You&quot;&gt;rd compliance &lt;/a&gt;frameworks.&lt;/li&gt;
&lt;li&gt;You care about the details and striv&lt;a href=&quot;http://excellence.You&quot;&gt;e for operatio&lt;/a&gt;nal excellence.&lt;/li&gt;
&lt;li&gt;You have a high tolerance for ambiguity and ability to&lt;a href=&quot;http://pressure.You&quot;&gt; meet deadli&lt;/a&gt;nes under pressure.&lt;/li&gt;
&lt;li&gt;You are a tireless advocate of the needs of our customer - both our creators and viewers.&lt;/li&gt;
&lt;/ul&gt;&lt;h3&gt;Bonus Points&lt;/h3&gt;&lt;ul&gt;
&lt;li&gt;Previous experience in media, digital consumer products, advertising&lt;/li&gt;
&lt;li&gt;IAPP privacy certification&lt;/li&gt;
&lt;/ul&gt;&lt;ul&gt;
&lt;li&gt;Strong ownership and bias for action. One of your favorite things to do is to launch, learn and iterate on large programs. You know what matters most to customers and can simplify requirements to deliver benefits to customers quickly. You identify opportunities and step up in various areas to turn those opportunities into realities&lt;/li&gt;
&lt;/ul&gt;&lt;h3&gt;Perks&lt;/h3&gt;&lt;ul&gt;
&lt;li&gt;Medical, Dental, Vision &amp;amp; Disability Insurance&lt;/li&gt;
&lt;li&gt;401(k)&lt;/li&gt;
&lt;li&gt;Maternity &amp;amp; Parental Leave&lt;/li&gt;
&lt;li&gt;Flexible PTO&lt;/li&gt;
&lt;li&gt;Amazon Employee Discount&lt;/li&gt;
&lt;li&gt;Monthly Contribution &amp;amp; Discounts for Wellness Related Activities &amp;amp; Programs (e.g., gym memberships, off-site massages, etc.)&lt;/li&gt;
&lt;/ul&gt;&lt;p&gt;&lt;em&gt;We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Twitch values your privacy. Please consult our &lt;/em&gt;&lt;a href=&quot;https://www.twitch.tv/jobs/en/legal/privacy-notice/&quot;&gt;&lt;em&gt;Candidate Privacy Notice&lt;/em&gt;&lt;/a&gt;&lt;em&gt;, for information about how we collect, use, and disclose personal information of our candidates.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;Job ID: TW3212&lt;/p&gt;&lt;div&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;p&gt;&lt;em&gt;Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from our lowest geographic market up to our highest geographic market. Pay is based on &lt;span id=&quot;3af18e1d2e3837c05ac0e4a52331c5ef&quot; class=&quot;editor-module-hl-blue-underline&quot;&gt;a number of&lt;/span&gt; factors including market location and may vary depending on job-related &lt;span id=&quot;b8de9d5adb6a66ea25df11615fd4e30d&quot; class=&quot;editor-module-hl-blue-underline&quot;&gt;knowledge, skills, and experience&lt;/span&gt;. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, &lt;span id=&quot;71513b4d286ef926fdf5aae0d1e3304d&quot; class=&quot;editor-module-hl-blue-underline&quot;&gt;and/or&lt;/span&gt; other benefits. For more information, please visit &lt;a href=&quot;https://www.twitch.tv/jobs/en/#learn-more&quot;&gt;https://www.twitch.tv/jobs/en/#learn-more&lt;/a&gt;. &lt;span id=&quot;3a1fb2f5ea1f5a873e4b2784215e6ce0&quot; class=&quot;editor-module-hl-blue-solid&quot;&gt;Applicants&lt;/span&gt; should apply &lt;span id=&quot;992110fc73e8c0db8c662088b41ecfd3&quot; class=&quot;editor-module-hl-blue-solid&quot;&gt;via&lt;/span&gt; our internal or external career site.&lt;/em&gt;&lt;/p&gt;
&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;Remote US Pay Per Year&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$94,700&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;—&lt;/span&gt;&lt;span&gt;$185,000 USD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;

Associate Privacy Manager

&lt;p&gt;We&#039;re about community, inside and out. You&#039;ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We&#039;re on a quest to empower live communities, so if this sounds good to you, see what we&#039;re up to on &lt;a href=&quot;https://link.twitch.tv/TwitchLinkedinJD&quot;&gt;LinkedIn&lt;/a&gt; and &lt;a href=&quot;https://link.twitch.tv/TwitchTwitterJD&quot;&gt;Twitter&lt;/a&gt;, and discover the projects we&#039;re solving on our &lt;a href=&quot;https://link.twitch.tv/TwitchBlogJD&quot;&gt;Blog&lt;/a&gt;. Be sure to explore our &lt;a href=&quot;https://link.twitch.tv/TwitchInterviewingJD&quot;&gt;Interviewing Guide&lt;/a&gt; and &lt;a href=&quot;https://link.twitch.tv/TwitchInstagramJD&quot;&gt;Instagram&lt;/a&gt; channel to learn how to ace our interview process.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;About the Role:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;We are looking for a passionate marketer to breathe life into campaigns and events across the vibrant DACH region, covering Germany, Austria, and Switzerland. This isn&#039;t just a job; it&#039;s an opportunity to immerse yourself in the heart of streaming culture, bringing joy to millions of viewers and creators who call Twitch home.&lt;/p&gt;&lt;p&gt;Your mission? You will create full channel marketing campaigns that engage our audience. Your creativity will come to life as you establish localized corporate narratives, lead on brand messaging, curate content and support on events. In this role, collaboration will be your middle name. You&#039;ll play an important role in a diverse and passionate group, working closely with our Partnerships, Creative, Social Media, CRM and PR teams. If you&#039;re someone who values organization, collaboration, and finding new ways to improve processes, you&#039;re the perfect fit. We&#039;re looking for individuals who can harness the power of data and insights to drive their campaigns, turning creative visions into measurable success stories.&lt;/p&gt;&lt;p&gt;This 9-month contract role is based in Berlin.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;You Will:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;
&lt;li&gt;&lt;strong&gt;Project Management Mastery&lt;/strong&gt;: You like organizing projects and managing stakeholders? You are our person! You will oversee campaign planning, channel management, and the development of creative assets using project management tools and documents.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Campaign Execution&lt;/strong&gt;: You lead the execution of innovative marketing campaigns and programs, centered around product adoption, streamer engagement, and exciting events. You oversee campaign calendars, workback timelines, and main milestones.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Storytelling and Copywriting&lt;/strong&gt;: You oversee the content and storytelling across multiple channels such as blog, social and CRM to create compelling narratives and copy that resonate with our audience.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Understand the Community&lt;/strong&gt;: Help Twitch to build strong relationships with creators and viewers in the DACH region, gaining deep insights into their needs, motivations, challenges, and aspirations, which will inform our marketing strategies.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Local Collaboration&lt;/strong&gt;: Collaborate with territory-specific teams, such as Partnerships and Socials, to deliver tailored and impactful localized marketing support.&lt;/li&gt;
&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Data-Driven Insights&lt;/strong&gt;: Lead the campaign reporting process, collaborating with the Data Science team to create learning agendas, measurement plans, and compile results that highlight important insights.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;You Have:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;
&lt;li&gt;To be honest, if you are passionate about the above points, you are almost there. We just have a few things that will make your job and ours easier.
&lt;ul&gt;
&lt;li&gt;2+ years of marketing experience in a full-time role&lt;/li&gt;
&lt;li&gt;Top notch German writing skills (ie, storytelling, copywriting) and the ability to adapt to the Twitch language. All copy will be in German.&lt;/li&gt;
&lt;li&gt;Experience working with startups or consumer/media/tech/gaming brands with diverse global audiences&lt;/li&gt;
&lt;li&gt;Passion and vision for supporting the Twitch community&lt;/li&gt;
&lt;li&gt;Multi-channel familiarity - experience creating and executing marketing campaigns across a range of owned channels&lt;/li&gt;
&lt;li&gt;Experience establishing new processes and operating models at a local level within a global business&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Bonus Points&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;
&lt;li&gt;You are Twitch user yourself and have a passion for gaming and media&lt;/li&gt;
&lt;li&gt;You have experience streaming on Twitch&lt;/li&gt;
&lt;li&gt;An interest in entertainment, creators, and gaming&lt;/li&gt;
&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Location(s): &lt;/strong&gt;&lt;em&gt;Berlin&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Contract Length: 9&lt;/strong&gt; months &lt;em&gt; (per length of service policy)&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status, or other legally protected status.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;m/w/d&lt;/p&gt;&lt;p&gt;&lt;em&gt;#LI-Remote&lt;/em&gt;&lt;/p&gt;

German

DACH Marketing Associate (Contract)

&lt;p&gt;We&#039;re about community, inside and out. You&#039;ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We&#039;re on a quest to empower live communities, so if this sounds good to you, see what we&#039;re up to on &lt;a href=&quot;https://link.twitch.tv/TwitchLinkedinJD&quot; target=&quot;_blank&quot;&gt;LinkedIn&lt;/a&gt; and &lt;a href=&quot;https://link.twitch.tv/TwitchTwitterJD&quot; target=&quot;_blank&quot;&gt;Twitter&lt;/a&gt;, and discover the projects we&#039;re solving on our &lt;a href=&quot;https://link.twitch.tv/TwitchBlogJD&quot; target=&quot;_blank&quot;&gt;Blog&lt;/a&gt;. Be sure to explore our &lt;a href=&quot;https://link.twitch.tv/TwitchInterviewingJD&quot; target=&quot;_blank&quot;&gt;Interviewing Guide&lt;/a&gt; and &lt;a href=&quot;https://link.twitch.tv/TwitchInstagramJD&quot; target=&quot;_blank&quot;&gt;Instagram&lt;/a&gt; channel to learn how to ace our interview process.&lt;/p&gt;&lt;h3&gt;About the Role&lt;/h3&gt;&lt;p&gt;The Director of Communications will lead a global team responsible for shaping the stories that are told about Twitch. You will oversee all aspects of Twitch&#039;s global communications function; develop a global strategy, set the teams&#039; priorities, and craft narratives and messaging for external and internal audiences alike. You will work closely with our CEO and the broader executive team to increase Twitch&#039;s brand awareness, defend &amp;amp; protect our reputation, and amplify our creators&#039; stories and the unique opportunity on Twitch.&lt;/p&gt;&lt;p&gt;You are curious about how things work, make the complex seem simple and bring compelling stories to life with few details. You&#039;re a strong people manager with experience developing talent and managing agencies. You spot issues before they happen and will push the business proactively to protect against potential risk or exposure. You&#039;re also a practiced storyteller who will explore new approaches to reach key audiences, including the Twitch Community, the media, regulators, advertisers, and employees. You know how to balance competing priorities and make decisions about trade offs quickly.&lt;/p&gt;&lt;p&gt;This role will report to the CMO and be a part of the marketing leadership team.&lt;/p&gt;&lt;p&gt;This role may be remote in the US, with a preference for location in San Francisco, CA; Los Angeles, CA; Irvine, CA; Seattle, WA; New York, NY.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;You Will:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;
&lt;li&gt;Inspire and develop a team of Comms professionals to tell cohesive and compelling narratives to press, the community, and Twitch employees&lt;/li&gt;
&lt;li&gt;Direct and implement global communications strategies that promote Twitch, our service and offerings, and the community&lt;/li&gt;
&lt;li&gt;Identify opportunities to engage creators and viewers around current events or other company/cultural or industry moments&lt;/li&gt;
&lt;li&gt;Advise on strategic business decisions and direct company response on crises and emerging issues&lt;/li&gt;
&lt;li&gt;Establish an understanding of Twitch&#039;s community, product, and business&lt;/li&gt;
&lt;li&gt;Be a trusted, strategic advisor to peers and executives&lt;/li&gt;
&lt;li&gt;Work globally, and oversee roster of agencies&lt;/li&gt;
&lt;/ul&gt;&lt;h3&gt;You Have:&lt;/h3&gt;&lt;ul&gt;
&lt;li&gt;10+ years of experience in public relations, including experience working in-house&lt;/li&gt;
&lt;li&gt;Established relationships with a broad range of media and outlets&lt;/li&gt;
&lt;li&gt;Experience leading campaigns or programs around entertainment, content or talent/creator storytelling&lt;/li&gt;
&lt;li&gt;Excellent written and oral communication skills and comfort being a company spokesperson&lt;/li&gt;
&lt;li&gt;Sound business judgment in sometimes ambiguous situations and environments&lt;/li&gt;
&lt;li&gt;Enthusiasm for Twitch and our community&lt;/li&gt;
&lt;/ul&gt;&lt;h3&gt;Bonus Points&lt;/h3&gt;&lt;ul&gt;
&lt;li&gt;Passion for creators or experience as one yourself&lt;/li&gt;
&lt;/ul&gt;&lt;h3&gt;Perks&lt;/h3&gt;&lt;ul&gt;
&lt;li&gt;Medical, Dental, Vision &amp;amp; Disability Insurance&lt;/li&gt;
&lt;li&gt;401(k)&lt;/li&gt;
&lt;li&gt;Maternity &amp;amp; Parental Leave&lt;/li&gt;
&lt;li&gt;Flexible PTO&lt;/li&gt;
&lt;li&gt;Amazon Employee Discount&lt;/li&gt;
&lt;li&gt;Monthly Contribution &amp;amp; Discounts for Wellness Related Activities &amp;amp; Programs (e.g., gym memberships, off-site massages)&lt;/li&gt;
&lt;/ul&gt;&lt;p&gt;&lt;em&gt;We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. &lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Twitch values your privacy. Please consult our &lt;/em&gt;&lt;a href=&quot;https://www.twitch.tv/jobs/en/legal/privacy-notice/&quot; target=&quot;_blank&quot;&gt;&lt;em&gt;Candidate Privacy Notice&lt;/em&gt;&lt;/a&gt;&lt;em&gt;, for information about how we collect, use, and disclose personal information of our candidates.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;Job ID: TW8310&lt;/p&gt;&lt;p&gt;#LI-Remote #RemoteFriendly&lt;/p&gt;&lt;div&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;p&gt;&lt;em&gt;Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from our lowest geographic market up to our highest geographic market. Pay is based on &lt;span id=&quot;3af18e1d2e3837c05ac0e4a52331c5ef&quot; class=&quot;editor-module-hl-blue-underline&quot;&gt;a number of&lt;/span&gt; factors including market location and may vary depending on job-related &lt;span id=&quot;b8de9d5adb6a66ea25df11615fd4e30d&quot; class=&quot;editor-module-hl-blue-underline&quot;&gt;knowledge, skills, and experience&lt;/span&gt;. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, &lt;span id=&quot;71513b4d286ef926fdf5aae0d1e3304d&quot; class=&quot;editor-module-hl-blue-underline&quot;&gt;and/or&lt;/span&gt; other benefits. For more information, please visit &lt;a href=&quot;https://www.twitch.tv/jobs/en/#learn-more&quot;&gt;https://www.twitch.tv/jobs/en/#learn-more&lt;/a&gt;. &lt;span id=&quot;3a1fb2f5ea1f5a873e4b2784215e6ce0&quot; class=&quot;editor-module-hl-blue-solid&quot;&gt;Applicants&lt;/span&gt; should apply &lt;span id=&quot;992110fc73e8c0db8c662088b41ecfd3&quot; class=&quot;editor-module-hl-blue-solid&quot;&gt;via&lt;/span&gt; our internal or external career site.&lt;/em&gt;&lt;/p&gt;
&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;Remote US Pay Per Year&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$124,900&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;—&lt;/span&gt;&lt;span&gt;$232,400 USD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;

Director, Communications

&lt;p&gt;We&#039;re about community, inside and out. You&#039;ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We&#039;re on a quest to empower live communities, so if this sounds good to you, see what we&#039;re up to on &lt;a href=&quot;https://link.twitch.tv/TwitchLinkedinJD&quot; target=&quot;_blank&quot;&gt;LinkedIn&lt;/a&gt; and &lt;a href=&quot;https://link.twitch.tv/TwitchTwitterJD&quot; target=&quot;_blank&quot;&gt;Twitter&lt;/a&gt;, and discover the projects we&#039;re solving on our &lt;a href=&quot;https://link.twitch.tv/TwitchBlogJD&quot; target=&quot;_blank&quot;&gt;Blog&lt;/a&gt;. Be sure to explore our &lt;a href=&quot;https://link.twitch.tv/TwitchInterviewingJD&quot; target=&quot;_blank&quot;&gt;Interviewing Guide&lt;/a&gt; and &lt;a href=&quot;https://link.twitch.tv/TwitchInstagramJD&quot; target=&quot;_blank&quot;&gt;Instagram&lt;/a&gt; channel to learn how to ace our interview process.&lt;/p&gt;&lt;h3&gt;About the Role&lt;/h3&gt;&lt;p&gt;Customer Trust (CT) ensures that our community knows that we have their back. Our Trust &amp;amp; Safety teams make Twitch a welcoming and safe place for people to build safe and inclusive communities that allow diverse, global creators to flourish. Our Customer Experience teams ensure our customers are heard and supported when issues arise.&lt;/p&gt;&lt;p&gt;We are looking for a dynamic Senior Manager to lead our global Vendor Performance team within Customer Trust. The Senior Manager, Vendor Performance will be responsible for managing the Vendor Performance measures across our Customer Experience and Trust &amp;amp; Safety operations teams. In this role, you will develop relationships with internal stakeholders and drive operational performance of our partners. This person will also create and support the successful delivery of key projects that support the achievement of our strategic priorities and goals.&lt;/p&gt;&lt;h3&gt;You Will:&lt;/h3&gt;&lt;ul&gt;
&lt;li&gt;Guide the Vendor Performance operational strategy, identifying and documenting best practices for operational success, then manage external teams to deliver processes against that strategy&lt;/li&gt;
&lt;li&gt;Work with internal groups and stakeholders to understand workflow requirements, expectations, key performance indicators, and agents&#039; skills to design the best systems to support Vendor Performance operations&lt;/li&gt;
&lt;li&gt;Monitor relevant vendor reporting, identifying opportunities to adjust coverage patterns and maximize value with available resources&lt;/li&gt;
&lt;li&gt;Oversee Vendor workflow launches, training execution, and appropriate escalations routing, tracking progress until resolved&lt;/li&gt;
&lt;li&gt;Manage overall performance of operational vendors, including partnering with stakeholders for appropriate resources, service level agreements, and key performance indicators&lt;/li&gt;
&lt;li&gt;Quantify pain points around outsourced operational issues and implement standardized approaches in areas that will deliver the greatest impact and actively communicate feedback, challenges, roadblocks, insights effectively and concisely to appropriate stakeholders and cross-functional partners&lt;/li&gt;
&lt;li&gt;Oversee vendor relationship management activities, including leading and preparing documentation for regular business reviews (WBRs/MBRs/QBRs) with stakeholders and vendor teams, onboarding and offboarding new vendors, creating and tracking all purchase orders related to vendors&lt;/li&gt;
&lt;/ul&gt;&lt;h3&gt;You Have:&lt;/h3&gt;&lt;ul&gt;
&lt;li&gt;B.A. or B.S. degree&lt;/li&gt;
&lt;li&gt;5+ years vendor management experience&lt;/li&gt;
&lt;li&gt;Experience working in operations, collaborating with global teams, multinational vendors &amp;amp; BPOs&lt;/li&gt;
&lt;li&gt;Experience in operational management and stakeholder management&lt;/li&gt;
&lt;li&gt;Experience influencing and driving change within an organization&lt;/li&gt;
&lt;li&gt;Excellent verbal and written communication skills&lt;/li&gt;
&lt;li&gt;Experience working in Customer Experience and / or Trust &amp;amp; Safety organizations&lt;/li&gt;
&lt;/ul&gt;&lt;h3&gt;Perks&lt;/h3&gt;&lt;ul&gt;
&lt;li&gt;Medical, Dental, Vision &amp;amp; Disability Insurance&lt;/li&gt;
&lt;li&gt;401(k)&lt;/li&gt;
&lt;li&gt;Maternity &amp;amp; Parental Leave&lt;/li&gt;
&lt;li&gt;Flexible PTO&lt;/li&gt;
&lt;li&gt;Amazon Employee Discount&lt;/li&gt;
&lt;li&gt;Monthly Contribution &amp;amp; Discounts for Wellness Related Activities &amp;amp; Programs (e.g., gym memberships, off-site massages, etc.)&lt;/li&gt;
&lt;/ul&gt;&lt;p&gt;&lt;em&gt;We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. &lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Twitch values your privacy. Please consult our &lt;/em&gt;&lt;a href=&quot;https://www.twitch.tv/jobs/en/legal/privacy-notice/&quot; target=&quot;_blank&quot;&gt;&lt;em&gt;Candidate Privacy Notice&lt;/em&gt;&lt;/a&gt;&lt;em&gt;, for information about how we collect, use, and disclose personal information of our candidates.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;Job ID: TW8306&lt;/p&gt;&lt;div&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;p&gt;&lt;em&gt;Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from our lowest geographic market up to our highest geographic market. Pay is based on &lt;span id=&quot;3af18e1d2e3837c05ac0e4a52331c5ef&quot; class=&quot;editor-module-hl-blue-underline&quot;&gt;a number of&lt;/span&gt; factors including market location and may vary depending on job-related &lt;span id=&quot;b8de9d5adb6a66ea25df11615fd4e30d&quot; class=&quot;editor-module-hl-blue-underline&quot;&gt;knowledge, skills, and experience&lt;/span&gt;. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, &lt;span id=&quot;71513b4d286ef926fdf5aae0d1e3304d&quot; class=&quot;editor-module-hl-blue-underline&quot;&gt;and/or&lt;/span&gt; other benefits. For more information, please visit &lt;a href=&quot;https://www.twitch.tv/jobs/en/#learn-more&quot;&gt;https://www.twitch.tv/jobs/en/#learn-more&lt;/a&gt;. &lt;span id=&quot;3a1fb2f5ea1f5a873e4b2784215e6ce0&quot; class=&quot;editor-module-hl-blue-solid&quot;&gt;Applicants&lt;/span&gt; should apply &lt;span id=&quot;992110fc73e8c0db8c662088b41ecfd3&quot; class=&quot;editor-module-hl-blue-solid&quot;&gt;via&lt;/span&gt; our internal or external career site.&lt;/em&gt;&lt;/p&gt;
&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;Remote US Pay Per Year&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$106,600&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;—&lt;/span&gt;&lt;span&gt;$198,300 USD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;

Senior Manager - Quality Assurance - Customer Trust

Public Company

Launched in 2011, Twitch is a one-of-a-kind collision of subcultures, games, communities, and streamers co-creating content around everything they’re into.

This is more than just watching; this is multiplayer entertainment — unique, live, unpredictable, never-to-be-repeated experiences created by the interactions of many. Twitch brings the joy of co-op to everything gamers love, from anime marathons to esports competitions and more.

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Twitch

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CX Operations Lead
London, United Kingdom
Created: 3 months ago
Unity Guild Community Manager
Los Angeles, United States
Created: 3 months ago

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Business details

Twitch

About

Jobs (2)

CX Operations LeadLondon, United KingdomCreated: 3 months agoUnity Guild Community ManagerLos Angeles, United StatesCreated: 3 months ago

Reviews

CX Operations Lead
London, United Kingdom
Created: 3 months ago
Unity Guild Community Manager
Los Angeles, United States
Created: 3 months ago