Keywords Studios

&lt;h3&gt;Imagine more for your career in games!&lt;/h3&gt;&lt;ul&gt; &lt;li&gt;How about working for a gaming company that is constantly evolving?&lt;/li&gt; &lt;li&gt;Are you looking for an employer who listens to your needs and provides a casual and supportive working environment?&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;That’s perfect! We might be the answer to your needs. At &lt;strong&gt;Keywords Studios&lt;/strong&gt;, we understand that not everyone has experience in the gaming field, but if you&#039;re armed with linguistic skills, equipped with passion and willingness to help others, we want to hear from you! &lt;/p&gt;&lt;h3&gt;&lt;/h3&gt;&lt;h3&gt;About us&lt;/h3&gt;&lt;p&gt;&lt;strong&gt;Keywords Studios &lt;/strong&gt;has been present on the gaming market for &lt;strong&gt;25 years&lt;/strong&gt; now and we are not stopping there! Right now, we are &lt;strong&gt;the leading provider&lt;/strong&gt; of end-to-end services for the gaming and entertainment industries. We help our clients bring their stories to life by offering a wide range of solutions, from art and audio to testing, localization and finally - &lt;strong&gt;Player Support &lt;/strong&gt;. As a Keywords employee, you will have the opportunity to work on some of the most popular games in the world, standing hand by hand with players, while also developing your skills and career. You will also be guided by our Leadership Principles, which define what success looks like at Keywords and how we can achieve it &lt;strong&gt;together&lt;/strong&gt;. These principles are: &lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt; &lt;strong&gt;Power of Partnership:&lt;/strong&gt; We work as one team with our clients and support them with passion and purpose.&lt;/li&gt; &lt;li&gt; &lt;strong&gt;One Keywords:&lt;/strong&gt; We use our global network and local studios to deliver efficient and high-quality services by working as one team.&lt;/li&gt; &lt;li&gt; &lt;strong&gt;Raise the Game:&lt;/strong&gt; We innovate and improve to help our clients and the industry succeed.&lt;/li&gt; &lt;li&gt; &lt;strong&gt;Embrace an Open World:&lt;/strong&gt; We value diversity and inclusivity in our global community and create world-class entertainment.&lt;/li&gt; &lt;li&gt; &lt;strong&gt;Trust Through Transparency: &lt;/strong&gt;We communicate and act with honesty, integrity and accountability.&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;If you share these values and want to join our growing network of studios, apply now and become part of the Keywords family.&lt;/strong&gt;&lt;/p&gt;&lt;h3&gt;&lt;br&gt;&lt;/h3&gt;&lt;h3&gt;What will be your daily tasks? As a Player Support Agent (Customer Support Agent):&lt;/h3&gt;&lt;ul&gt; &lt;li&gt;You will provide top-notch assistance to our players by solving their queries about the game and providing excellent customer service.&lt;/li&gt; &lt;li&gt;You&#039;ll be using your investigative skills and working with our ticketing system to help players with their game-related issues. You&#039;ll be responding to their inquiries through email and chat, but don&#039;t worry, &lt;strong&gt;you won&#039;t be taking any phone calls!&lt;/strong&gt; &lt;/li&gt; &lt;li&gt;Collaboration is essential in this role. You&#039;ll work closely with our internal teams to assist with project-related requests and provide feedback to their development team. You will be the voice of the product and the ear on the ground.&lt;/li&gt; &lt;/ul&gt;&lt;h3&gt;&lt;br&gt;&lt;/h3&gt;&lt;h3&gt;You are an ideal candidate for this position if: &lt;/h3&gt;&lt;ul&gt; &lt;li&gt;You have &lt;strong&gt;excellent Traditional Chinese language skills&lt;/strong&gt;, especially in writing. You can communicate fluently and confidently in &lt;strong&gt;Chinese at a C1-C2 level&lt;/strong&gt;. &lt;/li&gt; &lt;li&gt;You are &lt;strong&gt;proficient in English&lt;/strong&gt; and can use it daily to interact with your colleagues. Keywords is a global and diverse company, so English is the common language for collaboration. &lt;/li&gt; &lt;li&gt;You are &lt;strong&gt;located in Taiwan.&lt;/strong&gt; &lt;/li&gt; &lt;li&gt;You are familiar with either MS Office or Google Suite apps and can use them effectively. &lt;/li&gt; &lt;li&gt;You are ready to work full-time, 5 days a week, which may include weekend-days (Saturday and Sunday) as well as shifts availability.&lt;/li&gt; &lt;/ul&gt;&lt;h3&gt;&lt;br&gt;&lt;/h3&gt;&lt;h3&gt;Optionally, it would be great if:&lt;/h3&gt;&lt;ul&gt; &lt;li&gt;You have some previous experience in Customer Service, but it’s not ‘a must’, as we provide a full training.&lt;/li&gt; &lt;li&gt;You are passionate about video games - this can make your job a lot more enjoyable for you, however it is not crucial.&lt;/li&gt; &lt;/ul&gt;&lt;h3&gt;&lt;br&gt;&lt;/h3&gt;&lt;h3&gt;The steps of our recruitment process:&lt;/h3&gt;&lt;ol&gt; &lt;li&gt; &lt;strong&gt;Online language assessment&lt;/strong&gt; (Traditional Chinese and English) to better evaluate your written skills - you’ll receive an invitation email on your inbox.&lt;/li&gt; &lt;li&gt; &lt;strong&gt;Interview&lt;/strong&gt; via MS Teams with one of our recruiters and local HR (online). For some projects there might be a second interview with a Team Lead or an Operations Manager.&lt;/li&gt; &lt;/ol&gt;&lt;p&gt;Our recruitment process is fully online and remote. If you&#039;re interested in joining our team, we highly encourage you to apply.&lt;/p&gt;&lt;p&gt;That would be it from us - now we are waiting for your move!&lt;/p&gt;&lt;p&gt;&lt;strong&gt;#imaginemore&lt;/strong&gt;&lt;/p&gt;&lt;div class=&quot;styles--2kg4_&quot; data-ui=&quot;job-benefits&quot;&gt;&lt;h4&gt;Benefits&lt;/h4&gt;&lt;div&gt;&lt;p&gt;Role Information: EN&lt;/p&gt;&lt;p&gt;Studio: Keywords Studios&lt;/p&gt;&lt;p&gt;Location: Asia Pacific, Taoyuan, Taipei&lt;/p&gt;&lt;p&gt;Area of Work: Player Engagement&lt;/p&gt;&lt;p&gt;Service: Engage&lt;/p&gt;&lt;p&gt;Employment Type: Full Time&lt;/p&gt;&lt;p&gt;Working Pattern: Remote&lt;/p&gt;&lt;div&gt;&lt;/div&gt;

English

Chinese

Traditional Chinese Customer Support Agent - Gaming

&lt;p&gt;&lt;img src=&quot;https://workablehr.s3.amazonaws.com/uploads/photos/239938/eea113e91481bbcd67e72414e960d438.png&quot; width=&quot;250px&quot; height=&quot;auto&quot; style=&quot;display:block;margin-left:auto;margin-right:auto;width:250px;height:auto;&quot;&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Keywords Studios&lt;/strong&gt;, established in Dublin in 1998,&amp;nbsp;now has 70+ studios across Europe, North and South America and&amp;nbsp;Asia with 13000+ employee strength.&amp;nbsp;The company provides a complete outsourced game art, engineering, testing, audio and localization service for all Console, PC, Handheld and Mobile content, to many of the biggest names in games and interactive entertainment, working on thousands of titles including many of the best-selling titles of the past few years.&lt;/p&gt;&lt;p&gt;Keywords Studios is comprised of many individual brands, all with something unique to offer our clients. The studios are integrated into the Group by Service Line and use the operating systems and tools deployed by those services lines to ensure people and projects can operate across studios and across geographies.&lt;/p&gt;&lt;p&gt;For more info please refer to&amp;nbsp;&lt;a href=&quot;http://www.keywordsstudios.com/&quot; rel=&quot;nofollow noreferrer noopener&quot; class=&quot;external&quot;&gt;www.keywordsstudios.com&lt;/a&gt;.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Job Title: Manager – Talent Acquisition &lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Department: People &amp;amp; Culture &lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Location: Gurgaon, India Office &lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Reports to: Country Manager – People &amp;amp; Culture&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Job Summary&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;Responsible for managing the hiring team and handling overall recruitment process. He/She will be responsible for designing and implementing recruitment strategies, building a healthy relationship with internal stakeholders as well as external recruitment vendors, identifying all issue evolving during hiring and find resolutions to the same.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Key Responsibilities and Activities&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt;Management of complete recruitment life cycle for identifying best talent from diverse sources.&lt;/li&gt; &lt;li&gt;Work very closely with hiring managers to ensure proper understanding of the needs of the manager and the requirements and expectations of the job.&lt;/li&gt; &lt;li&gt;Establish and develop effective working relationships with business leaders.&lt;/li&gt; &lt;li&gt;Collaborate with department managers to forecast future hiring needs.&lt;/li&gt; &lt;li&gt;Builds a quality relationship with the internal customers and external recruitment agencies.&lt;/li&gt; &lt;li&gt;Explores the market best practices in recruitment and staffing and implements appropriate best practices in the organization.&lt;/li&gt; &lt;li&gt;Design new and improved recruitment strategies. Ensure recruitment processes reflect a broader hiring strategy to ensure closures within given TAT.&lt;/li&gt; &lt;li&gt;Set up the social media communication strategy for different job profiles and functions in the organization.&lt;/li&gt; &lt;li&gt;Recommend ways to optimize and showcase employer brand.&lt;/li&gt; &lt;li&gt;Responsible for Employer branding by positioning company as a great place to work to attract, engage, and hire the best candidates.&lt;/li&gt; &lt;li&gt;Sourcing the best talent through Internal Database, Job Portal, Head Hunting, References, Advertisements, Networking Sites, etc.&lt;/li&gt; &lt;li&gt;Responsible for Manpower Planning, budgeting, ensuring smooth interview, offer &amp;amp; joining process.&lt;/li&gt; &lt;li&gt;Conduct employee referral programs, tie ups with institutes and campus, run recruitment Drives, Campus, social media campaigns, head hunting (passive searches) etc. for closing the position within given TAT.&lt;/li&gt; &lt;li&gt;Ensure the Recruitment Dashboard is shared on a weekly basis.&lt;/li&gt; &lt;li&gt;Supervise the recruiting team and report on its performance.&lt;/li&gt; &lt;li&gt;Generate reports on various recruiting statistics; time to fill, cost per hire, source of hires etc.&lt;/li&gt; &lt;li&gt;Managing salary negotiation, offer preparation, background verification, new joinee feedback etc.&lt;/li&gt; &lt;/ul&gt;&lt;div class=&quot;styles--2kg4_&quot; data-ui=&quot;job-requirements&quot;&gt;&lt;h4&gt;Requirements&lt;/h4&gt;&lt;div&gt;&lt;ul&gt; &lt;li&gt;Degree in Human Resources Management or Business Management.&lt;/li&gt; &lt;li&gt;Overall 10+ years of experience in the Talent Acquisition space.&lt;/li&gt; &lt;li&gt;Minimum 3 years of experience working as a Talent Acquisition Manager or a similar role.&lt;/li&gt; &lt;li&gt;Proficient in HR databases and Applicant Tracking Systems.&lt;/li&gt; &lt;li&gt;Ability to apply advanced strategies to source candidates.&lt;/li&gt; &lt;li&gt;Strong working knowledge of all social networks&lt;/li&gt; &lt;li&gt;Excellent oral and written communication skills.&lt;/li&gt; &lt;li&gt;Great organization and analytical skills.&lt;/li&gt; &lt;li&gt;Excellent negotiation skills.&lt;/li&gt; &lt;li&gt;Ability to work in a team or individually as and when required.&lt;/li&gt; &lt;li&gt;Ability to manage and handle multiple tasks.&lt;/li&gt; &lt;li&gt;Outstanding problem-solving skills.&lt;/li&gt; &lt;li&gt;Excellent attention to detail and process orientation.&lt;/li&gt; &lt;li&gt;Ability to lead and motivate the team.&lt;/li&gt; &lt;/ul&gt;&lt;div&gt;&lt;/div&gt;&lt;div class=&quot;styles--2kg4_&quot; data-ui=&quot;job-benefits&quot;&gt;&lt;h4&gt;Benefits&lt;/h4&gt;&lt;div&gt;&lt;ul&gt; &lt;li&gt;We offer generous paid time off. You get 26 Annual leaves and additional paid time off at the year-end (from 25th December to 1st January).&lt;/li&gt; &lt;li&gt;We offer free gratuity over and above your salary and can be claimed once you complete 5 years with us.&lt;/li&gt; &lt;li&gt;We cover Medical Insurance (family floater policy covering employee, spouse and up to 2 kids).&lt;/li&gt; &lt;li&gt;We cover Term Insurance and Personal accidental insurance for you.&lt;/li&gt; &lt;li&gt;Benefit from our free Employee Assistance Program (EAP) for mental and emotional wellbeing.&lt;/li&gt; &lt;li&gt;You can also avail our Special Education Assistance Scheme to further develop your career.&lt;/li&gt; &lt;/ul&gt;&lt;div&gt;&lt;/div&gt;

Talent Acquisition Manager

&lt;p&gt;&lt;strong&gt;Aperçu du poste&amp;nbsp;&lt;/strong&gt;: La personne travaillera sur les tests et la formation de l’intelligence artificielle (IA) et sera responsable d’élaborer des contenus linguistiques permettant aux solutions de modération de contenu de notre client de détecter et de classifier une grande variété de préjudices en ligne dans le contexte culturel.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Responsabilités liées à la maintenance et au développement futur&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;·&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Construire et maintenir la langue de compétence dans les outils, en utilisant votre connaissance de la langue et des cultures qui la parlent, pour garantir que la classification est précise et basée sur le contexte.&lt;/p&gt;&lt;p&gt;·&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Classer des mots et des expressions sur la base d’une taxinomie définie en matière de préjudices en ligne.&lt;/p&gt;&lt;p&gt;·&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Examiner les données de clavardage afin d’assurer une classification précise et de traiter les erreurs selon les besoins.&lt;/p&gt;&lt;p&gt;·&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Analyser les données pour dégager des tendances et créer des plans d’amélioration pour la classification selon l’impact.&lt;/p&gt;&lt;p&gt;·&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Repérer et ajouter le vocabulaire en fonction des demandes des clients, des enjeux mondiaux, des événements en cours et d’autres tendances.&lt;/p&gt;&lt;p&gt;·&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Collaborer avec l’équipe du succès du client pour répondre aux questions du client et l’aider à résoudre les problèmes auxquels il peut être confronté dans ses communautés.&lt;/p&gt;&lt;p&gt;·&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Participer au développement de nouveaux moyens, plus efficaces, pour détecter les contenus visant à contourner la modération des contenus.&lt;/p&gt;&lt;p&gt;·&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Soutenir les tests concernant les produits lorsque nécessaire ainsi que repérer et signaler les pannes en la matière.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Responsabilités relatives à l’IA&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;·&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Production de données&lt;/p&gt;&lt;p&gt;1.&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Utiliser divers outils pour entretenir et développer des jeux de données permettant d’évaluer et de tester l’efficacité des modèles et/ou des requêtes.&lt;/p&gt;&lt;p&gt;2.&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Classer ou analyser des données pour nos analystes de données, afin de contribuer à la formation de l’IA.&lt;/p&gt;&lt;p&gt;·&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Participation à l’équipe rouge&lt;/p&gt;&lt;p&gt;1.&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Tester les préjudices potentiels des nouvelles fonctionnalités de l’IA, évaluer les réponses et communiquer les résultats.&lt;/p&gt;&lt;p&gt;2.&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Travailler avec les équipes internes afin d’affiner les apports à la politique relative à l’IA.&lt;/p&gt;&lt;p&gt;3.&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Ajouter des requêtes en langue maternelle à la bibliothèque de l’équipe rouge pour un usage ultérieur.&lt;/p&gt;&lt;p&gt;·&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Audits de la qualité&lt;/p&gt;&lt;p&gt;1.&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Classer les données d’audit fournies.&lt;/p&gt;&lt;p&gt;2.&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Communiquer les résultats, déterminer les domaines de faiblesse et fournir des recommandations pour les améliorer.&lt;/p&gt;&lt;div class=&quot;styles--2kg4_&quot; data-ui=&quot;job-requirements&quot;&gt;&lt;h4&gt;Requirements&lt;/h4&gt;&lt;div&gt;&lt;p&gt;·&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Maîtrise de la langue maternelle &lt;strong&gt;(Turc)&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;·&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Vous avez une compréhension approfondie des spécialisations culturelles qui régissent l’utilisation de la langue.&lt;/p&gt;&lt;p&gt;·&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Capacité à suivre et à exécuter les livrables selon une planification, de manière autonome et dans des délais restreints.&lt;/p&gt;&lt;p&gt;·&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Capacité à compiler des informations culturelles pertinentes dans un référentiel de connaissances, avec un goût particulier pour les tâches liées à la recherche.&lt;/p&gt;&lt;p&gt;·&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Capacité à présenter des observations et des informations dans un format digeste au moyen de rapports, de présentations et de documents.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Compétences techniques&amp;nbsp;: &lt;/strong&gt;&lt;/p&gt;&lt;p&gt;Être une personne dont la langue maternelle est la langue requise. &lt;strong&gt;(Turc)&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;Excellente maîtrise de l’anglais, à l’écrit et à l’oral.&lt;/p&gt;&lt;p&gt;Connaissances en informatique: Suite Microsoft Office, Suite Google.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Compétences comportementales&amp;nbsp;: &lt;/strong&gt;&lt;/p&gt;&lt;p&gt;·&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Vous avez une nature sociable et extravertie, vous aimez partager vos idées avec les autres.&lt;/p&gt;&lt;p&gt;·&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Vous aimez travailler dans une équipe, mais êtes aussi autonome et capable de mener vos propres activités.&lt;/p&gt;&lt;p&gt;·&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Vous avez de solides capacités en matière de pensée critique et de prise de décision.&lt;/p&gt;&lt;p&gt;·&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Vous comprenez que les postes liés au domaine de la confiance et sécurité en ligne impliquent d’être parfois exposé à des contenus déplaisants.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Expérience apportant un plus&amp;nbsp;:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;·&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Expérience en modération dans le cadre professionnel ou des loisirs.&lt;/p&gt;&lt;p&gt;·&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Personne expérimentée en matière de jeux vidéo.&lt;/p&gt;&lt;p&gt;·&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Études dans les domaines culturels liés à la région (sociologie, éthique, éducation, anthropologie, etc.).&lt;/p&gt;&lt;p&gt;·&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Expériences en matière d’inclusion, de protection de l’enfance ou de protection juridique.&lt;/p&gt;&lt;div&gt;&lt;/div&gt;&lt;div class=&quot;styles--2kg4_&quot; data-ui=&quot;job-benefits&quot;&gt;&lt;h4&gt;Benefits&lt;/h4&gt;&lt;div&gt;&lt;ul&gt; &lt;li&gt;Horaire à temps plein, plus les avantages sociaux, y compris soins de santé et dentaires, lorsque l’admissibilité de l’employé devient effective.&lt;/li&gt; &lt;li&gt;Partenariats avec la STM, Telus et BIXI (entre autres).&lt;/li&gt; &lt;li&gt;Programme d’aide aux employés (PAE).&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;h3&gt;PHASES DE NOTRE PROCESSUS DE RECRUTEMENT :&lt;/h3&gt;&lt;ul&gt; &lt;li&gt;Vous nous envoyez votre candidature incluant votre CV.&lt;/li&gt; &lt;li&gt;Après avoir étudié votre candidature, nous vous inviterons à notre évaluation linguistique en ligne (néerlandais et anglais) afin de mieux évaluer vos compétences écrites. Notre test linguistique nécessitant de la frappe, nous vous encourageons à le passer sur un ordinateur et à vous assurer que vous disposez du clavier intégrant vos paramètres linguistiques, afin d’en faciliter la réalisation. Consultez votre boîte de réception pour trouver l’invitation au test et conservez votre téléphone à portée de main!&lt;/li&gt; &lt;li&gt;Si vous passez le test avec succès, nous vous inviterons à une entrevue en ligne via MS Teams avec l’un de nos spécialistes en recrutement. C’est une occasion idéale pour aborder des questions et apprendre à mieux se connaître. Pour certains projets, il pourrait y avoir une deuxième entrevue avec un(e) chef d’équipe ou un(e) gestionnaire des opérations.&lt;/li&gt; &lt;li&gt;À la fin de notre processus, nous espérons que vous recevrez une offre et deviendrez un nouveau membre parmi nos collègues Keywordiens!&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;Notre processus de recrutement est entièrement en ligne et à distance. Nous prenons en compte chaque candidature et évaluons chaque personne individuellement. Notre équipe de recrutement vous contactera à nouveau dès qu’elle pourra vous informer du statut de votre candidature. Si vous souhaitez intégrer notre équipe, nous vous encourageons vivement à postuler.&lt;/p&gt;&lt;p&gt;C’est tout en ce qui nous concerne. Maintenant, la balle est dans votre camp!&lt;/p&gt;&lt;div&gt;&lt;/div&gt;

Turkish

Spécialiste des requêtes et du langage de l'IA (TURC)

&lt;p&gt;&lt;strong&gt;Role overview: &lt;/strong&gt;Candidate will be working with, testing, and training AI and will be responsible for building linguistic content that enables our client’s content moderation solutions to detect and classify a wide variety of online harms with cultural context.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Responsibilities relating to Maintenance and Future Development&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt;Building and maintaining their language of expertise in tools, using your knowledge of both the language and the cultures which speak this language to ensure that classification is accurate, and context based.&lt;/li&gt; &lt;li&gt;Classifying words/phrases based on a defined taxonomy of online harms.&lt;/li&gt; &lt;li&gt;Reviewing chat data to ensure accurate classification and address misclassifications as needed.&lt;/li&gt; &lt;li&gt;Analyzing data for trends and creating classification improvement plans based on impact.&lt;/li&gt; &lt;li&gt;Identify and add vocabulary based on client requests, global issues, current events, and other trends.&lt;/li&gt; &lt;li&gt;Collaborating with the Client Success team to answer client questions and assist in tackling problems they may be facing within their communities.&lt;/li&gt; &lt;li&gt;Participating in developing new and better ways of detecting content intended to circumvent content moderation.&lt;/li&gt; &lt;li&gt;Support product testing when needed and identify and report product outages&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Responsibilities relating to AI&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Data Generation&lt;/li&gt;&lt;/ul&gt;&lt;ol&gt; &lt;li&gt;Using various tools to curate and build datasets for evaluating and testing models and/or prompt effectiveness&lt;/li&gt; &lt;li&gt;Labeling or analyzing data for our data scientists to assist in training AI&lt;/li&gt; &lt;/ol&gt;&lt;ul&gt;&lt;li&gt;Red-Teaming&lt;/li&gt;&lt;/ul&gt;&lt;ol&gt; &lt;li&gt;Test for potential harms in new AI features, evaluate response, report results&lt;/li&gt; &lt;li&gt;Work with internal teams to refine policy input for AI&lt;/li&gt; &lt;li&gt;Contribute native language prompts to red-teaming library for future use&lt;/li&gt; &lt;/ol&gt;&lt;ul&gt;&lt;li&gt;Quality Audits&lt;/li&gt;&lt;/ul&gt;&lt;ol&gt; &lt;li&gt;Label audit data provided&lt;/li&gt; &lt;li&gt;Report results, identify areas of weakness and recommendations for improvement&lt;/li&gt; &lt;/ol&gt;&lt;p&gt;&lt;/p&gt;&lt;div class=&quot;styles--2kg4_&quot; data-ui=&quot;job-requirements&quot;&gt;&lt;h4&gt;Requirements&lt;/h4&gt;&lt;div&gt;&lt;ul&gt; &lt;li&gt;Native level fluency &lt;strong&gt;(Turkish)&lt;/strong&gt; &lt;/li&gt; &lt;li&gt;You have an in-depth understanding of the cultural specificities that govern the usage of the language&lt;/li&gt; &lt;li&gt;Capable of following and executing deliverable according to a planning autonomously and on constrained timelines&lt;/li&gt; &lt;li&gt;Capable of documenting pertinent cultural information into a knowledge repository, you enjoy doing research related tasks&lt;/li&gt; &lt;li&gt;Capable of presenting your observations and information in a digestible format such as reports, presentations, or documents&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Technical skills:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt;Native speaker of required language &lt;strong&gt;(Turkish)&lt;/strong&gt; &lt;/li&gt; &lt;li&gt;Excellent written &amp;amp; spoken English&lt;/li&gt; &lt;li&gt;Computer literacy: Microsoft Office Suite, Google Suite&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Behavioural skills:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt;Communicative and outgoing you like to share your ideas with others&lt;/li&gt; &lt;li&gt;You enjoy working in a team but are autonomous and capable or driving your own work&lt;/li&gt; &lt;li&gt;You have strong critical thinking &amp;amp; decision-making skills&lt;/li&gt; &lt;li&gt;Willing and understanding that Trust &amp;amp; Safety roles imply being exposed to unpleasant content at times&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Bonus experience:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt;Moderation experience either professional or hobby&lt;/li&gt; &lt;li&gt;Experienced gamer&lt;/li&gt; &lt;li&gt;Studies in cultural fields for the locale (sociology, ethics, education, anthropology etc.)&lt;/li&gt; &lt;li&gt;Experiences related to inclusivity, child protection, or legal protection&lt;/li&gt; &lt;/ul&gt;&lt;div&gt;&lt;/div&gt;&lt;div class=&quot;styles--2kg4_&quot; data-ui=&quot;job-benefits&quot;&gt;&lt;h4&gt;Benefits&lt;/h4&gt;&lt;div&gt;&lt;ul&gt;&lt;ul&gt; &lt;li&gt;Full-time schedule, plus employee benefits, including health and dental care, when eligible.&lt;/li&gt; &lt;li&gt;Partnerships with STM, Telus, and BIXI (among others).&lt;/li&gt; &lt;li&gt;Employee Assistance Program.&lt;/li&gt; &lt;/ul&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;PHASES OF OUR RECRUITMENT JOURNEY:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;1. You send us your application with the resume.&lt;/p&gt;&lt;p&gt;2. After reviewing your candidacy, we invite you to our online language assessment (Dutch and English) to better evaluate your written skills. Our language test will require typing, so we would encourage you to take it on a computer and make sure you have the keyboard in your language settings to facilitate its completion. Check your inbox to find the test invitation and keep your phone close!&lt;/p&gt;&lt;p&gt;3. If you successfully pass the test - we’ll invite you for the online Interview via MS Teams with one of our recruiters. It’s a perfect chance to exchange questions and get to know each other better. For some projects there might be a second interview with a Team Lead or an Operations Manager.&lt;/p&gt;&lt;p&gt;4. At the end of our journey - hopefully you will receive an offer and become our new Keywordian! Our recruitment process is fully online and remote. We value each application and review every candidate individually.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you&#039;re interested in joining our team, we highly encourage you to apply.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;That would be it from us - now we are waiting for your move&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;Role Information: EN&lt;/p&gt;&lt;p&gt;Studio: Keywords Studios&lt;/p&gt;&lt;p&gt;Location: Americas, Canada&lt;/p&gt;&lt;p&gt;Area of Work: Business Development, Player Engagement&lt;/p&gt;&lt;p&gt;Service: Engage&lt;/p&gt;&lt;p&gt;Employment Type: Permanent&lt;/p&gt;&lt;p&gt;Working Pattern: Full Time, Remote&lt;/p&gt;&lt;div&gt;&lt;/div&gt;

AI Prompt & Language Specialist (TURKISH)

&lt;p&gt;Imagine more for your career by joining&amp;nbsp;&lt;a href=&quot;https://www.keywordsstudios.com/&quot; target=&quot;_blank&quot; rel=&quot;nofollow noreferrer noopener&quot; class=&quot;external&quot;&gt;Keywords Studios&lt;/a&gt;&amp;nbsp;Talent Community, the ultimate hub for talent in the AAA game development industry. We&#039;re a major player in gaming, with a global network of over 70+ studios across 26 countries, each with its own unique culture and expertise. Our collaborative approach sets us apart as the top choice for technical and creative services for renowned console and mobile game developers worldwide. We offer industry-leading solutions such as&amp;nbsp;&lt;a href=&quot;https://www.keywordsstudios.com/services/game-development/&quot; target=&quot;_blank&quot; rel=&quot;nofollow noreferrer noopener&quot; class=&quot;external&quot;&gt;game development&lt;/a&gt;,&amp;nbsp;&lt;a href=&quot;https://www.keywordsstudios.com/services/art-services/&quot; target=&quot;_blank&quot; rel=&quot;nofollow noreferrer noopener&quot; class=&quot;external&quot;&gt;art services&lt;/a&gt;,&amp;nbsp;&lt;a href=&quot;https://www.keywordsstudios.com/services/marketing-services/&quot; target=&quot;_blank&quot; rel=&quot;nofollow noreferrer noopener&quot; class=&quot;external&quot;&gt;marketing&lt;/a&gt;,&amp;nbsp;&lt;a href=&quot;https://www.keywordsstudios.com/services/software-localization-services/&quot; target=&quot;_blank&quot; rel=&quot;nofollow noreferrer noopener&quot; class=&quot;external&quot;&gt;globalization&lt;/a&gt;,&amp;nbsp;&lt;a href=&quot;https://www.keywordsstudios.com/services/functional-qa-testing-services/&quot; target=&quot;_blank&quot; rel=&quot;nofollow noreferrer noopener&quot; class=&quot;external&quot;&gt;quality assurance&lt;/a&gt;,&amp;nbsp;&lt;a href=&quot;https://www.keywordsstudios.com/services/player-support/&quot; target=&quot;_blank&quot; rel=&quot;nofollow noreferrer noopener&quot; class=&quot;external&quot;&gt;player support&lt;/a&gt;&amp;nbsp;and more.&lt;/p&gt;&lt;p&gt;If you&#039;re a Game Programmer based in Japan or looking to relocate, this is an exciting opportunity to be part of our team.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;About the role:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;As a Game Programmer, you will work closely with the development team to create high-quality games. Your responsibilities will include:&lt;/p&gt;&lt;ul&gt; &lt;li&gt;Implementing game mechanics and features using C++.&lt;/li&gt; &lt;li&gt;Optimizing game performance and memory usage.&lt;/li&gt; &lt;li&gt;Collaborating with other team members to deliver high-quality code.&lt;/li&gt; &lt;li&gt;Debugging and fixing issues in the game.&lt;/li&gt; &lt;/ul&gt;&lt;div class=&quot;styles--2kg4_&quot; data-ui=&quot;job-requirements&quot;&gt;&lt;h4&gt;Requirements&lt;/h4&gt;&lt;div&gt;&lt;ul&gt; &lt;li&gt;Strong proficiency in C++ programming language.&lt;/li&gt; &lt;li&gt;Experience working in the video game industry.&lt;/li&gt; &lt;li&gt;Excellent problem-solving skills.&lt;/li&gt; &lt;li&gt;Experience with game engines such as Unreal Engine.&lt;/li&gt; &lt;li&gt;Knowledge of game development principles and methodologies.&lt;/li&gt; &lt;/ul&gt;&lt;div&gt;&lt;/div&gt;&lt;div class=&quot;styles--2kg4_&quot; data-ui=&quot;job-benefits&quot;&gt;&lt;h4&gt;Benefits&lt;/h4&gt;&lt;div&gt;&lt;p&gt;Here are some of the benefits our studios can offer:&lt;/p&gt;&lt;ul&gt;&lt;ul&gt; &lt;li&gt;Competitive salary and benefits&lt;/li&gt; &lt;li&gt;Projects aligned with your expertise&lt;/li&gt; &lt;li&gt;Collaborate with industry leaders on AAA titles&lt;/li&gt; &lt;li&gt;Professional growth opportunities&lt;/li&gt; &lt;li&gt;Flexible work arrangements&lt;/li&gt; &lt;li&gt;Relocation and visa support&lt;/li&gt; &lt;li&gt;Dedicated to diversity and inclusion&lt;/li&gt; &lt;li&gt;Additional perks: cycle-to-work, IT schemes, pensions, healthcare, social events, and more.&lt;/li&gt; &lt;/ul&gt;&lt;/ul&gt;&lt;p&gt;&lt;em&gt;Our Diversity, Equity, Inclusion and Belonging (DEIB) Commitment:Keywords Studios is an Equal Opportunity Employer and considers applicants for all positions without regard to race, ethnicity, religion or belief, sex, age, national origin, marital status, sexual orientation, gender identity, disability or any other characteristic protected by applicable laws. If you require any adjustments during the process please let us know in your application. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. We especially welcome applications from candidates of underrepresented groups in the industry.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;&lt;strong&gt;PERSONAL DATA PROTECTION POLICY&lt;/strong&gt;&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Keywords Studios is strongly committed to protecting your personal information. By sending your CV/Resume, you are agreeing to our terms and conditions and consent to your data being managed and retained in accordance with our data privacy and retention policy&amp;nbsp;&lt;/em&gt;&lt;a href=&quot;https://www.keywordsstudios.com/en/applicant-privacy-notice/&quot; target=&quot;_blank&quot; rel=&quot;nofollow noreferrer noopener&quot; class=&quot;external&quot;&gt;https://www.keywordsstudios.com/en/applicant-privacy-notice/&lt;/a&gt;.&lt;/p&gt;&lt;p&gt;Role Information: EN&lt;br&gt;Studio: Keywords Studios&lt;br&gt;Location: JP, Tokyo&lt;br&gt;Area of Work: Game Development&lt;br&gt;Service: Create&lt;br&gt;Employment Type: Full Time&lt;br&gt;Working Pattern: Onsite, Hybrid, Remote&lt;/p&gt;&lt;div&gt;&lt;/div&gt;

Game Programmer - Japan

&lt;p&gt;This is a role in the in-house client-dedicated Team in Keywords Singapore.&amp;nbsp; The Lead LPM role will support the client’s Localisation team and will work closely with the client’s tools, processes and personnel.&lt;/p&gt;&lt;p&gt;In this role, the Lead LPM will need to master file delivery management to support the client’s localisation and LQA requests.&lt;/p&gt;&lt;p&gt;The Lead LPM will manage the hand off and delivery of multiple localisation projects of different sizes, simultaneously within the timeframe agreed with the client.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Responsibilities:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Client Relationship:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt;Work closely with the client’s localisation team on project specifications.&lt;/li&gt; &lt;li&gt;Communicate regularly and professionally with the client’s localisation team.&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Communication:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt;Manage all communication channels on assigned projects.&lt;/li&gt; &lt;li&gt;Ensure communication is clear and concise on project requirements to other Keywords offices and the client’s language providers and development teams.&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Project Management:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt;Work with the client’s localisation tool to organise tasks and deliveries.&lt;/li&gt; &lt;li&gt;Hand off files to the client’s language providers, including Keywords.&lt;/li&gt; &lt;li&gt;Monitor status and track delivery of projects.&lt;/li&gt; &lt;li&gt;Seek solutions for issues that arise during projects and escalate risks as necessary.&lt;/li&gt; &lt;li&gt;Propose improvements to process where applicable.&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Teamwork:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt;Work as part of in-house client-dedicated teams in Keywords.&lt;/li&gt; &lt;li&gt;Build good working relationships with all client-dedicated team members in Keywords.&lt;/li&gt; &lt;li&gt;Build working relationships and daily cooperation with the Keywords LPMs and Keywords Leads for Localisation and LQA.&lt;/li&gt; &lt;li&gt;Build good working relationships with other Keywords offices, language providers and developers, working on the client’s localisation.&lt;/li&gt; &lt;li&gt;Support the other LPMs and assist the Keywords Team Leads in daily operation.&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Reporting:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt;Conduct project presentations and compile daily, weekly and monthly and ad hoc reports as appropriate.&lt;/li&gt; &lt;li&gt;Escalate any material issues that arise on a project to the LPMs and Team Manager and agree how to manage and communicate these with the client.&lt;/li&gt; &lt;li&gt;Participate in regular internal and client meetings.&lt;/li&gt; &lt;li&gt;Participate in business reviews with both internal and external stake holders.&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Personal development:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Take responsibility for personal learning and training needs.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;div class=&quot;styles--2kg4_&quot; data-ui=&quot;job-requirements&quot;&gt;&lt;h4&gt;Requirements&lt;/h4&gt;&lt;div&gt;&lt;p&gt; &lt;/p&gt;&lt;ul&gt; &lt;li&gt;Only open for Singaporeans&lt;/li&gt; &lt;li&gt;Degree / Diploma in Business, Translation, Computer Science or Games Development&lt;/li&gt; &lt;li&gt;Minimum 3 years’ experience in Games Localisation or LQA&lt;/li&gt; &lt;li&gt;Must be motivated and a team player&lt;/li&gt; &lt;li&gt;Excellent written, verbal and interpersonal communication skills in English and Chinese&lt;/li&gt; &lt;li&gt;Excellent knowledge of PC and MS Office products is essential&lt;/li&gt; &lt;li&gt;Excellent coordination skills&lt;/li&gt; &lt;li&gt;Flexible towards working hours&lt;/li&gt; &lt;li&gt;Ability to cope under pressure and to work to tight deadlines&lt;/li&gt; &lt;li&gt;Ability to work with remote teams&lt;/li&gt; &lt;li&gt;In depth knowledge of MOBA games&lt;/li&gt; &lt;li&gt;Knowledge of memoQ &lt;/li&gt; &lt;li&gt;Knowledge of an additional language an advantage&lt;/li&gt; &lt;li&gt; Knowledge of MT an advantage&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Additional:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt; This is a 1-year contract (renewable &amp;amp; convertible to permanent) position.&lt;/li&gt; &lt;li&gt;Working Location: Lavender MRT&lt;/li&gt; &lt;li&gt;Working Hours: Monday to Fridays, 10am to 7pm&lt;/li&gt; &lt;/ul&gt;&lt;div&gt;&lt;/div&gt;&lt;div class=&quot;styles--2kg4_&quot; data-ui=&quot;job-benefits&quot;&gt;&lt;h4&gt;Benefits&lt;/h4&gt;&lt;div&gt;&lt;p&gt;&lt;strong&gt;Employee Benefits:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt;18 Days of Paid Annual Leave Entitlement&lt;/li&gt; &lt;li&gt;Family Care Leave&lt;/li&gt; &lt;li&gt;Enhanced Sick Leave &lt;/li&gt; &lt;li&gt;Training Opportunity&lt;/li&gt; &lt;li&gt;Flexi Benefits&lt;/li&gt; &lt;li&gt;Employee Share Purchase Plan&lt;/li&gt; &lt;li&gt;Comprehensive Medical Insurance Coverage inclusive of Dental&lt;/li&gt; &lt;li&gt;Attractive Welcome Pack for New Hire&lt;/li&gt; &lt;/ul&gt;&lt;ul&gt;&lt;li&gt;EAP - Employee Assistance Program that assists employees with personal problems and/or work-related problems that may impact their work, health, mental and emotional wellbeing.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees.&lt;br&gt; &lt;br&gt; PERSONAL DATA PROTECTION POLICY&lt;br&gt; &lt;br&gt; Keywords Studios is strongly committed to protecting your personal information. By sending your CV/Resume, you are agreeing to our terms and conditions and consent to your data being managed and retained in accordance with our data privacy and retention policy.&lt;br&gt; &lt;br&gt;&lt;/em&gt;&lt;a href=&quot;https://www.keywordsstudios.com/privacy-policy&quot; rel=&quot;nofollow noreferrer noopener&quot; class=&quot;external&quot;&gt;&lt;em&gt;https://www.keywordsstudios.com/privacy-policy&lt;/em&gt;&lt;/a&gt;&lt;em&gt;/&lt;/em&gt;&lt;/p&gt;&lt;div&gt;&lt;/div&gt;

Lead Localisation Project Manager - MOBA

&lt;p&gt;&lt;strong&gt;Please note this vacancy is open to candidates worldwide and is not limited US but within our global footprint.&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;Since&amp;nbsp;&lt;strong&gt;1998&lt;/strong&gt;, we&#039;ve been on a mission to&amp;nbsp;&lt;strong&gt;reshape&lt;/strong&gt;&amp;nbsp;how players&amp;nbsp;&lt;strong&gt;interact&amp;nbsp;&lt;/strong&gt;with their&amp;nbsp;&lt;strong&gt;favorite games&lt;/strong&gt;, growing into a global team of over&amp;nbsp;&lt;strong&gt;12,000 professionals&lt;/strong&gt;&amp;nbsp;spread across&amp;nbsp;&lt;strong&gt;70+ studios in 26 countries.&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally -&amp;nbsp;&lt;strong&gt;Player Engagement&amp;nbsp;&lt;/strong&gt;- which is one of the fastest-growing Service Lines at Keywords Studios.&amp;nbsp; Player Engagement provides&amp;nbsp;&lt;strong&gt;technical support, community management, and trust &amp;amp; safety services&lt;/strong&gt;&amp;nbsp;for a wide range of AAA and Indie studios in the gaming industry.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Join us in our mission to build engaging player communities and offer outstanding experiences!&lt;/strong&gt;&amp;nbsp;🎮🔥&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Role overview&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;The &lt;strong&gt;Player Engagement Manager&lt;/strong&gt; is the primary contact point for all Player Engagement Business activities. Reporting directly to the Customer Service Director, the Player Engagement Manager will work closely with other Player Engagement Managers and PE Region Heads. &lt;/p&gt;&lt;p&gt;Main responsibilities include facilitating business development initiatives, overseeing departmental operations, and maintaining relationships with key clients worldwide. The Player Engagement Manager will consistently meet or exceed client expectations by ensuring exceptional service, quality, and cost efficiency of the Player Engagement department while meeting or exceeding the Company’s financial goals for the department. &lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Responsibilities:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt;Fulfills the roles and responsibilities of a Player Engagement Manager, with Senior Operations Managers and Operations Managers reporting directly. These include but are not limited to; ensuring profitability and effective management of assigned operations that contribute to client acquisition, satisfaction, and retention by meeting client-specified KPI&#039;s and targets; maintaining company-set staffing ratios to ensure smooth business operations. &lt;/li&gt; &lt;li&gt;Upholds and enforces company policies in relation to the business, drives adherence to these policies, conducts performance planning/appraisal/feedback activities, and ensures proper documentation of such activities. &lt;/li&gt; &lt;li&gt;Holds P&amp;amp;L responsibility for all clients managed and supported, including those overseen by direct reports. &lt;/li&gt; &lt;li&gt;May provide strategic direction and guidance to all clients and businesses in terms of growth, process improvements, efficiencies, enhanced profitability, or possible new business opportunities. Ensures alignment with the overall business strategy of the Service Line/overall organization. &lt;/li&gt; &lt;li&gt;Maintains effective working relations with external clients, serving as the primary interface. Translates client requirements into action plans and establishes open and honest communication regarding all aspects of the performance. Proactively anticipates and acts on client needs. &lt;/li&gt; &lt;/ul&gt;&lt;ul&gt; &lt;li&gt;Participates in the budgeting process and adheres to the established budget. Manages costs and expenditures efficiently and wisely within budgeted guidelines, and actively monitors expenses incurred. &lt;/li&gt; &lt;li&gt;Maintains a high level of team morale and productivity. Ensures that each team member, including Senior Operations Managers and Operations Managers, are leading by example in accordance with the Keywords Leadership Principles, vision, mission, values, and competencies. Provides direction, mentoring, coaching, and counseling as necessary and appropriate. &lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Competencies&lt;/strong&gt;: &lt;/p&gt;&lt;ul&gt; &lt;li&gt;Demonstrated leadership and management abilities with a track record of leading and mentoring teams. &lt;/li&gt; &lt;li&gt;Solid understanding of the Player Support industry including operational metrics, processes, and best practices. &lt;/li&gt; &lt;li&gt;Excellent communication abilities, both verbal and written, for effective interaction with clients and team members at all levels. &lt;/li&gt; &lt;li&gt;Capacity for strategic thinking and problem-solving with an ability to develop innovative solutions to complex challenges. &lt;/li&gt; &lt;li&gt;Strong financial acumen, with experience in P&amp;amp;L management, budget creation, and cost control. &lt;/li&gt; &lt;/ul&gt;&lt;ul&gt; &lt;li&gt;Proven ability to establish and maintain effective client relationships, anticipate client needs, and ensure client satisfaction. &lt;/li&gt; &lt;li&gt;Exceptional organizational and multitasking abilities, with strong emphasis on project management and handling multiple priorities simultaneously. &lt;/li&gt; &lt;li&gt;Adaptability to change and ability to navigate uncertainty while maintaining a focus on the team and clients&#039; needs. &lt;/li&gt; &lt;li&gt;Proficiency in data analytics, with a keen ability to interpret complex data and use insights to inform decision-making and strategy. &lt;/li&gt; &lt;li&gt;Advanced knowledge of Excel for efficient data processing, analysis, and reporting. &lt;/li&gt; &lt;/ul&gt;&lt;ul&gt; &lt;li&gt;Expertise in using CRM systems for efficient client relationship management. &lt;/li&gt; &lt;li&gt;Familiarity with automation tools and concepts to enhance productivity and operational efficiency. &lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Qualifications/Experience:&lt;/strong&gt; &lt;/p&gt;&lt;ul&gt; &lt;li&gt;Minimum of 5 years of experience in Player Engagement operations.&lt;/li&gt; &lt;li&gt;Experience in a senior role (head or senior operations) customer service or BPO operations&lt;/li&gt; &lt;li&gt;Degree in Business Administration, Management, or a related field is preferred. &lt;/li&gt; &lt;/ul&gt;

Player Engagement Manager

&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Role Overview&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;Die Keywords Group wurde 1998 gegründet, bietet Dienstleistungen in über 30 Sprachen an und ist eine schnell wachsende Aktiengesellschaft, die am AIM-Markt der Londoner Börse notiert ist. Wir sind weltweit einer der führenden Anbieter von Lokalisierungsdiensten im Bereich Videospiel- und Softwarelokalisierung. Keywords ist ein internationaler technischer Dienstleister für die globale Videospielbranche mit Niederlassungen unter anderem in Dublin, Madrid, Montreal, Rom, Seattle und Singapur. Wir bieten Videospielentwicklern und -Publishern weltweit eine Reihe unterschiedlicher Dienstleistungen an, die den sprachlichen Aspekt von Lokalisierung, das Testen sowie die Qualitätskontrolle umfassen. Das Übersetzungspraktikum für Deutsch ist für unsere Niederlassung in Barcelona ausgeschrieben. Es handelt sich um eine einzigartige Gelegenheit, Teil eines Teams zu sein, das sich auf die Übersetzung von Spielen konzentriert. Mit Leidenschaft haben wir uns der Aufgabe verschrieben, unseren Kunden qualitativ hochwertige Übersetzungen zu liefern. Du kannst jetzt dazugehören und weltbekannte Titel von mobilen Spielen und SocialGames übersetzen.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Duties and Responsabilities&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt;Übersetzen, Überprüfen und Korrekturlesen von Inhalten aus dem Englischen ins Deutsche unter Gewährleistung eines hohen Qualitätsstandards.&lt;/li&gt; &lt;li&gt;Erstellen, Überprüfen und Pflegen von Styleguides, Glossaren und Übersetzungsspeichern.&lt;/li&gt; &lt;li&gt;Beheben von Fehlern, die vom Testteam gemeldet werden.&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Requirements&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt;Deutsch als Muttersprache.&lt;/li&gt; &lt;li&gt;Universitätsabschluss in Übersetzung oder Fremdsprachen.&lt;/li&gt; &lt;li&gt;Ausgezeichnete schriftliche/verbale Kommunikation in Englisch. Kenntnisse in weiteren Sprachen sind ein Plus.&lt;/li&gt; &lt;li&gt;Leidenschaft für den Bereich der interaktiven Unterhaltung und Vertrautheit mit der Spieleindustrie.&lt;/li&gt; &lt;li&gt;Versicherungsschutz durch die Universität (Anforderungen für spanische Praktika).&lt;br&gt; &lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&lt;em&gt;Keywords International is dedicated to following a well-established Equal Opportunities Policy. We endeavour to create a workplace which provides for equal opportunities for all employees and potential employees.&lt;/em&gt;&lt;/p&gt;

German

Internship German Linguist

&lt;p&gt;&lt;strong&gt;Onboarding Specialist :&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;At Helpshift, we have &lt;strong&gt;5 Leadership principle&lt;/strong&gt;s&amp;nbsp;that we integrate into our every day, and use to guide us in our goals.&amp;nbsp;These principles reflect who we are as part Keywords Studios, and to show who we are when we come together, collectively, with other studios to achieve success:&lt;/p&gt;&lt;ul&gt; &lt;li&gt; &lt;strong&gt;Power of Partnerships:&amp;nbsp;&lt;/strong&gt;We collaborate with our clients as an extension of their team. With shared passion and purpose, we proactively support them in bringing their stories to life.&lt;/li&gt; &lt;li&gt; &lt;strong&gt;One Keywords:&lt;/strong&gt;&amp;nbsp;We believe in a network with efficiency at its core. Combining the strength of a global platform with the agility of local studios creates our superpower.&lt;/li&gt; &lt;li&gt; &lt;strong&gt;Raise the Game:&lt;/strong&gt;&amp;nbsp;We embrace technology, innovation, and our entrepreneurial spirit to help our clients and the industry thrive. Leveraging the sum of our experience brings new value to gaming and beyond.&lt;/li&gt; &lt;li&gt; &lt;strong&gt;Embrace an Open World:&amp;nbsp;&lt;/strong&gt;We champion diversity of talent and ideas from every corner of our global community. Inclusivity makes us stronger and enables us to deliver world-class entertainment creation to our partners.&lt;/li&gt; &lt;li&gt; &lt;strong&gt;Trust through Transparency:&amp;nbsp;&lt;/strong&gt;We pursue open and honest relationships with our people, clients and communities. Clear and authentic communication is foundational as we create success together.&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Responsibilities:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt;Assist customers through Helpshift’s onboarding process end-to-end, from discovery through go-live&amp;nbsp;&lt;/li&gt; &lt;li&gt;Work side-by-side with customers to design, build, and deploy basic integration and workflows involving AI &amp;amp; Bots&amp;nbsp;&lt;/li&gt; &lt;li&gt;Monitors KPIs throughout the free trial and self service onboarding experience to ensure a smooth set up experience that leads to faster time to value&amp;nbsp;&lt;/li&gt; &lt;li&gt;Identify and Propose improvements to standard Helpshift implementation processes&amp;nbsp;&lt;/li&gt; &lt;li&gt;Become an expert at using Helpshift’s administrative tools which include a suite of AI products, bots, and other mission-critical support functions &amp;nbsp;&lt;/li&gt; &lt;li&gt;Work collaboratively with account management, operations, and product teams to ensure customers’ overall success with the product and support operations&amp;nbsp;&lt;/li&gt; &lt;li&gt;Continually optimize the overall onboarding process with improvements to documentation, trainings, and other customer-facing content&amp;nbsp;&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;div class=&quot;styles--2kg4_&quot; data-ui=&quot;job-requirements&quot;&gt;&lt;h4&gt;Requirements&lt;/h4&gt;&lt;div&gt;&lt;p&gt;Requirements:&amp;nbsp;&lt;/p&gt;&lt;ul&gt; &lt;li&gt;You have a minimum of 1-2 years of SaaS experience in a specialization such as consulting services, technical pre-sales or technical project management&amp;nbsp;&lt;/li&gt; &lt;li&gt;You are familiar with technical SaaS concepts such as SDKs, APIs and cloud computing &amp;nbsp;&lt;/li&gt; &lt;li&gt;You are exceptionally organized and a project manager at heart&amp;nbsp;&lt;/li&gt; &lt;li&gt;You value performing tasks as efficiently as possible and you dislike seeing mistakes repeated&amp;nbsp;&lt;/li&gt; &lt;li&gt;You have excellent communication skills and are comfortable leading meetings with customer executives and analysts alike&amp;nbsp;&lt;/li&gt; &lt;li&gt;You are proficient in the entire G-Suite and can perform data analysis tasks including generating pivot tables and writing complex formulas in Sheets/Excel &amp;nbsp;&lt;/li&gt; &lt;li&gt;You are curious about complex systems and a natural problem solver&amp;nbsp;&lt;/li&gt; &lt;li&gt;Bonus points for previous experience in a support role or call center&amp;nbsp;&lt;/li&gt; &lt;li&gt;US working hours &lt;/li&gt; &lt;/ul&gt;&lt;div&gt;&lt;/div&gt;&lt;div class=&quot;styles--2kg4_&quot; data-ui=&quot;job-benefits&quot;&gt;&lt;h4&gt;Benefits&lt;/h4&gt;&lt;div&gt;&lt;ul&gt; &lt;li&gt;Hybrid setup&lt;/li&gt; &lt;li&gt;Worker&#039;s insurance&lt;/li&gt; &lt;li&gt;Paid Time Offs&lt;/li&gt; &lt;li&gt;Other employee benefits to be discussed by our Talent Acquisition team in India&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Closing:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.&lt;/p&gt;&lt;div&gt;&lt;/div&gt;

Onboarding Specialist

&lt;p&gt;Since 1998, we&#039;ve been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.&amp;nbsp;&lt;/p&gt;&lt;p&gt;We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.&amp;nbsp; Player Engagement provides technical support, community management, and trust &amp;amp; safety services for a wide range of AAA and Indie studios in the gaming industry.&amp;nbsp;&lt;/p&gt;&lt;p&gt;Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Role overview&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;As the Player Engagement Team Lead, you will play a very important role in ensuring the success of our projects, being the bridge between Keywords Studios and our valued clients. You will be in charge of critical tasks, ensuring that everything runs smoothly and efficiently. One important part of your mission would be to lead, motivate, coach and train teams as well as creating schedules and performing tasks based on the clients’ requirements. 🚀🔥&lt;/p&gt;&lt;div class=&quot;styles--2kg4_&quot; data-ui=&quot;job-requirements&quot;&gt;&lt;h4&gt;Requirements&lt;/h4&gt;&lt;div&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;What are we looking for? Our Team Lead has a knack for the following skills:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Leadership:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt;Manage, set goals, and lead teams of specialists of varied sizes, both locally and remote.&lt;/li&gt; &lt;li&gt;Proactively address project issues with teams and Project Manager to prevent disruptions.&lt;/li&gt; &lt;li&gt;Uphold studio policy, process, and security standards as well as ensuring that project-related knowledge bases are up-to-date.&lt;/li&gt; &lt;li&gt;Serve as an escalation point for client&#039;s customer issues.&lt;/li&gt; &lt;li&gt;Train, coach shift leads, and conduct weekly one-on-one coaching sessions.&lt;/li&gt; &lt;li&gt;Provide appropriate positive recognition and disciplinary warnings.&lt;/li&gt; &lt;li&gt;Manage vacation requests, monitor attendance, and address lateness or absences.&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Analytics:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt;Monitor and manage ticket databases to ensure project KPIs and SLAs are met.&lt;/li&gt; &lt;li&gt;Regularly review daily reports to identify and resolve anomalies.&lt;/li&gt; &lt;li&gt;Create CRM/tool views for enhanced visibility and reporting.&lt;/li&gt; &lt;li&gt;Good understanding of Player Support tools and processes, key support metrics, and how to apply them.&lt;/li&gt; &lt;li&gt;Ability to read/interpret reports.&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Communication:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt;Maintain awareness of project status and provide regular reports to Operations Manager.&lt;/li&gt; &lt;li&gt;Conduct regular quality control checks, identifying coaching opportunities within project processes.&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Business:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt;Create CRM/tool views for enhanced visibility and reporting.&lt;/li&gt; &lt;li&gt;Develop training materials and assist in identifying areas for training material enhancement.&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;You&#039;d be a great fit for this role if you have:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt;Strong English skills;&amp;nbsp;&lt;/li&gt; &lt;li&gt;Previous experience at work in a similar position in a corporate environment.&amp;nbsp;&lt;/li&gt; &lt;li&gt;Ability to multitask and prioritize efficiently; work well under pressure and be flexible to change&lt;/li&gt; &lt;li&gt;Strong leadership skills and decision-making abilities; power to lead by example, encouraging others to keep a high standard of accuracy&lt;/li&gt; &lt;li&gt;Conflict management skills and providing constructive feedback;&amp;nbsp;&lt;/li&gt; &lt;li&gt;Ability to understand and meet deadlines;&amp;nbsp;&lt;/li&gt; &lt;li&gt;Self-motivation, innovative and analytical skills with strong attention to detail and accuracy.&amp;nbsp;&lt;/li&gt; &lt;li&gt;Ability to evaluate personnel and identify talent&amp;nbsp;&lt;/li&gt; &lt;li&gt;Familiarity with Helpshift, Zendesk or other ticketing platforms, Google suite;&amp;nbsp;&lt;/li&gt; &lt;li&gt;Flexibility with working weekends and to be on call occasionally is a plus.&lt;br&gt; &lt;/li&gt; &lt;/ul&gt;&lt;div&gt;&lt;/div&gt;&lt;div class=&quot;styles--2kg4_&quot; data-ui=&quot;job-benefits&quot;&gt;&lt;h4&gt;Benefits&lt;/h4&gt;&lt;div&gt;&lt;p&gt;&lt;strong&gt;What do we offer?&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Benefits:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt;HMO and Life Insurance&lt;/li&gt; &lt;li&gt;Paid Time Offs and CTO&lt;/li&gt; &lt;li&gt;Non-taxable Allowances&lt;/li&gt; &lt;li&gt;Annual Wellness Subsidy&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Phases of our recruitment journey:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt;You send us your application with your updated resume.&lt;/li&gt; &lt;li&gt;After reviewing your candidacy, we’ll invite you for the online Interview via MS Teams with one of our Talent Acquisition Specialists. It’s a perfect chance to exchange questions and get to know each other better. &lt;/li&gt; &lt;li&gt;If you pass the initial interview with TA, we&#039;ll invite you to our online language assessment (English) to better evaluate your written skills. Our language test will require typing, so we would encourage you to take it on a computer and make sure you have the keyboard in your language settings to facilitate its completion. Check your inbox to find the test invitation and keep your phone close!&lt;/li&gt; &lt;li&gt;Once you submit your test, the assessment will take approximately 48-72 hours to be evaluated.&lt;/li&gt; &lt;li&gt;If you successfully pass the test - we&#039;ll setup your final interview with the Operations Manager.&lt;/li&gt; &lt;li&gt;At the end of our journey - hopefully you will receive an offer and become our new Keywordian!&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Our recruitment process is fully online and remote.&lt;/strong&gt; We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you&#039;re interested in joining our team, we highly encourage you to apply.&lt;/p&gt;&lt;p&gt;That would be it from us - now we are waiting for your move!&lt;/p&gt;&lt;p&gt;&lt;strong&gt;#imaginemore&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;Role Information: EN&lt;/p&gt;&lt;p&gt;Studio: KWM&lt;/p&gt;&lt;p&gt;Location: Asia Pacific, Philippines, Pasig&lt;/p&gt;&lt;p&gt;Area of Work: Player Engagement&lt;/p&gt;&lt;p&gt;Service: Engage:&lt;/p&gt;&lt;p&gt;Employment Type: Full Time, Permanent&lt;/p&gt;&lt;p&gt;Working Pattern: Hybrid&lt;/p&gt;&lt;div&gt;&lt;/div&gt;

Operations Team Lead - Gaming (non-voice)

&lt;p&gt;&lt;strong&gt;About the Role:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;As the Agile Delivery Manager, you will work closely with the Development team, the Product Team, and the DevOps team, ensuring delivery of our products and services to clients/stakeholders whilst also evolving and improving our processes.&lt;/p&gt;&lt;p&gt;Working for this employer as they experience continued growth, you will have a unique opportunity to enhance and develop your career working on high profile projects with like-minded and skilled colleagues who are as passionate about providing best in class expertise as you are.&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Key Responsibilities :&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;· Act as the sole participant with complete oversight of technical delivery from project inception through to release;&lt;/p&gt;&lt;p&gt;· Work alongside the Stakeholders, Development Team, Business Analysts, Product Owners, and the DevOps team to ensure end-to-end delivery of our product range.&lt;/p&gt;&lt;p&gt;· Research and advance our pipelines, technologies, delivery processes, multi-tasking on multiple projects with other team members;&lt;/p&gt;&lt;p&gt;· Strictly follow Agile Delivery practice and conventions;&lt;/p&gt;&lt;p&gt;· Leverage various reporting matrixes that provide project insight – assisting on backlog management/roadmap creation with the Product Owners/Business Analysts;&lt;/p&gt;&lt;p&gt;· Motivate and encourage the Development team with their Delivery outcomes;&lt;/p&gt;&lt;p&gt;· Troubleshoot any delivery issues in a timely manner in a highly scalable development environment;&lt;/p&gt;&lt;p&gt;· Act as the catalyst to improve delivery process and overall development practices;&lt;/p&gt;&lt;p&gt;· Ensure documentation is created to a high standard and then followed for all areas of Delivery Management.&lt;/p&gt;&lt;div class=&quot;styles--2kg4_&quot; data-ui=&quot;job-requirements&quot;&gt;&lt;h4&gt;Requirements&lt;/h4&gt;&lt;div&gt;&lt;p&gt;&lt;strong&gt;Required Skills &amp;amp; Qualifications:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt;The ideal candidate will have a degree relevant to Information Technology/Computer Science, Engineering (or equivalent) and 10 + years of total experience and around 5 years of relevant work experience preferably acting as an Agile Delivery Manager (or Release Manager/Technical Project Manager).&lt;/li&gt; &lt;li&gt;Experience working within a Release Management model, and exceptional understanding of Agile methodology and the Agile SDLC.&lt;/li&gt; &lt;li&gt;Experience working alongside Scrum Masters, managing scope and schedules with an Agile approach to prioritisation and value delivery;&lt;/li&gt; &lt;li&gt;Act as the functional and subject matter authority (SME) for the solution that is being delivered.&lt;/li&gt; &lt;li&gt;Ensure teams deliver demonstrable value against the client/product owner/stakeholder’s objectives every iteration, and that delivery is optimal and repetitious.&lt;/li&gt; &lt;li&gt;Leverage a scalable qualitative and quantitative approach to risk management, identifying risks early, providing high visibility on impact and urgency against project milestones, and determining timely, necessary action(s).&lt;/li&gt; &lt;li&gt;Act as the catalyst for change and improvement in performance and quality.&lt;/li&gt; &lt;li&gt;Provide feedback, guidance, and coaching to members of the development team on delivery, in collaboration with their Development Leads and Managers.&lt;/li&gt; &lt;li&gt;Contribute to our Process and Practices, leveraging a refined toolkit of best practices, collaboration tools, techniques, activities, and release delivery management.&lt;/li&gt; &lt;li&gt;Ability to recognise and mediate conflict between parties at all levels, with both teams and with the external stakeholders/clients working with our teams.&lt;/li&gt; &lt;li&gt;Knowledge of relevant tools such as Microsoft Visio, JIRA, Confluence, Miro etc.&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;It would be desirable to have additional understanding in the following areas:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;· Has previously worked gaming industry or similar and has experience as a Delivery Manager in cross functional organisations developing both bespoke custom made software and integrating too off the shelf products.&lt;/p&gt;&lt;p&gt;· Understand delivery of a platform to enable Customers to self-service their needs and view details of their engagement on a web portal&lt;/p&gt;&lt;div&gt;&lt;/div&gt;&lt;div class=&quot;styles--2kg4_&quot; data-ui=&quot;job-benefits&quot;&gt;&lt;h4&gt;Benefits&lt;/h4&gt;&lt;div&gt;&lt;ul&gt; &lt;li&gt;Hybrid setup&lt;/li&gt; &lt;li&gt;Worker&#039;s insurance&lt;/li&gt; &lt;li&gt;Paid Time Offs&lt;/li&gt; &lt;li&gt;Other employee benefits to be discussed by our Talent Acquisition team in India&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Closing:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.&lt;/p&gt;&lt;div&gt;&lt;/div&gt;

Delivery Manager

&lt;p&gt;&lt;strong&gt;At Helpshift, we have 5 Leadership Principles &lt;/strong&gt;that we integrate into our every day, and use to guide us in our goals.These principles reflect who we are as part Keywords Studios, and to show who we are when we come together, collectively, with other studios to achieve success:&lt;/p&gt;&lt;ul&gt; &lt;li&gt; &lt;strong&gt;Power of Partnerships:&lt;/strong&gt; We collaborate with our clients as an extension of their team. With shared passion and purpose, we proactively support them in bringing their stories to life.&lt;/li&gt; &lt;li&gt; &lt;strong&gt;One Keywords:&lt;/strong&gt; We believe in a network with efficiency at its core. Combining the strength of a global platform with the agility of local studios creates our superpower.&lt;/li&gt; &lt;li&gt; &lt;strong&gt;Raise the Game:&lt;/strong&gt; We embrace technology, innovation and our entrepreneurial spirit to help our clients and the industry thrive. Leveraging the sum of our experience brings new value to gaming and beyond.&lt;/li&gt; &lt;li&gt; &lt;strong&gt;Embrace an Open World:&lt;/strong&gt; We champion diversity of talent and ideas from every corner of our global community. Inclusivity makes us stronger and enables us to deliver world-class entertainment creation to our partners.&lt;/li&gt; &lt;li&gt; &lt;strong&gt;Trust through Transparency: &lt;/strong&gt;We pursue open and honest relationships with our people, clients and communities. Clear and authentic communication is foundational as we create success together.&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;a rel=&quot;nofollow noreferrer noopener&quot; class=&quot;external&quot;&gt;&lt;/a&gt;&lt;a rel=&quot;nofollow noreferrer noopener&quot; class=&quot;external&quot;&gt;&lt;strong&gt;About the role:&amp;nbsp;&lt;/strong&gt;&lt;/a&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt;Work with the rest of the team in developing greenfield product features that get delivered to internal users as well as Customers.&lt;/li&gt; &lt;li&gt;Take ownership of the product feature and be responsible for its quality.&lt;/li&gt; &lt;li&gt;Write clean code with appropriate test coverage.&lt;/li&gt; &lt;li&gt;Review other people&#039;s code and ensure that it is up to company standards.&lt;/li&gt; &lt;li&gt;Design and develop features that are secure and scalable by design.&lt;/li&gt; &lt;li&gt;Display strong work ethics. Be a team player with a strong sense of ownership and collaboration.&lt;/li&gt; &lt;li&gt;Keep calm and learn everyday.&lt;/li&gt; &lt;/ul&gt;&lt;div class=&quot;styles--2kg4_&quot; data-ui=&quot;job-requirements&quot;&gt;&lt;h4&gt;Requirements&lt;/h4&gt;&lt;div&gt;&lt;p&gt;&lt;strong&gt;About you:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;·&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; 2-4&amp;nbsp; years of experience in writing client-side JavaScript.&lt;/p&gt;&lt;p&gt;·&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Proficient understanding of modern web tech stack including HTML5, CSS3 and ES6.&lt;/p&gt;&lt;p&gt;·&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Good understanding of ReactJS and NextJS.&lt;/p&gt;&lt;p&gt;·&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Proficient understanding of cross-browser compatibility issues and ways to work around them.&lt;/p&gt;&lt;p&gt;·&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Knowledge of frontend optimisation techniques and tools (eg.&amp;nbsp; Lighthouse, Cyprus).Proficient with BitBucket.&lt;/p&gt;&lt;p&gt;·&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Experienced in writing Unit, Functional &amp;amp; Regression tests.&lt;/p&gt;&lt;p&gt;·&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Excellent verbal and written communication skills.&lt;/p&gt;&lt;p&gt;·&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Bachelor’s Degree in Computer Science (or equivalent).&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Nice to have:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;·&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Experience in working with Large frontend applications&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Handy with the shell and automation tools.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Projects you may work on:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt;Work on a strategic new (greenfield) platform to harmonise internal processes and systems for our people&lt;/li&gt; &lt;li&gt;Delivering a platform for the future Keywords to enable Customers to self-service their needs and view details of their engagement with Keywords on a web portal &lt;/li&gt; &lt;/ul&gt;&lt;div&gt;&lt;/div&gt;&lt;div class=&quot;styles--2kg4_&quot; data-ui=&quot;job-benefits&quot;&gt;&lt;h4&gt;Benefits&lt;/h4&gt;&lt;div&gt;&lt;ul&gt; &lt;li&gt;Hybrid setup&lt;/li&gt; &lt;li&gt;Worker&#039;s insurance&lt;/li&gt; &lt;li&gt;Paid Time Offs&lt;/li&gt; &lt;li&gt;Other employee benefits to be discussed by our Talent Acquisition team in India&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Closing:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.&lt;/p&gt;&lt;div&gt;&lt;/div&gt;

Software Engineer I Frontend

&lt;p&gt;&lt;strong&gt;At Helpshift, we have 5 Leadership Principles &lt;/strong&gt;that we integrate into our every day, and use to guide us in our goals.These principles reflect who we are as part Keywords Studios, and to show who we are when we come together, collectively, with other studios to achieve success:&lt;/p&gt;&lt;ul&gt; &lt;li&gt; &lt;strong&gt;Power of Partnerships:&lt;/strong&gt; We collaborate with our clients as an extension of their team. With shared passion and purpose, we proactively support them in bringing their stories to life.&lt;/li&gt; &lt;li&gt; &lt;strong&gt;One Keywords:&lt;/strong&gt; We believe in a network with efficiency at its core. Combining the strength of a global platform with the agility of local studios creates our superpower.&lt;/li&gt; &lt;li&gt; &lt;strong&gt;Raise the Game:&lt;/strong&gt; We embrace technology, innovation and our entrepreneurial spirit to help our clients and the industry thrive. Leveraging the sum of our experience brings new value to gaming and beyond.&lt;/li&gt; &lt;li&gt; &lt;strong&gt;Embrace an Open World:&lt;/strong&gt; We champion diversity of talent and ideas from every corner of our global community. Inclusivity makes us stronger and enables us to deliver world-class entertainment creation to our partners.&lt;/li&gt; &lt;li&gt; &lt;strong&gt;Trust through Transparency: &lt;/strong&gt;We pursue open and honest relationships with our people, clients and communities. Clear and authentic communication is foundational as we create success together.&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;About the role:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt;Work with the rest of the team in defining and designing solutions and product features that get delivered to internal users as well as Customers.&lt;/li&gt; &lt;li&gt;Take ownership of the product solution design and be responsible for its quality and adhering to architectural standards, principles and strategy.&lt;/li&gt; &lt;li&gt;Display strong work ethics. Be a team player with a strong sense of ownership and collaboration.&lt;/li&gt; &lt;/ul&gt;&lt;ul&gt;&lt;li&gt;Keep calm and learn everyday. &lt;/li&gt;&lt;/ul&gt;&lt;div class=&quot;styles--2kg4_&quot; data-ui=&quot;job-requirements&quot;&gt;&lt;h4&gt;Requirements&lt;/h4&gt;&lt;div&gt;&lt;p&gt;&lt;strong&gt;About you:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt;6+ years of solution architecture experience within a complex environment.&lt;/li&gt; &lt;li&gt;Excellent verbal and written communication skills.&lt;/li&gt; &lt;li&gt;Architecture concerns, patterns such as Microservices and Event-driven architectures, and managing constraints and non-functional requirements&lt;/li&gt; &lt;li&gt;Experience in translation of Business feature epics and UI designs into feasible technical solutions and options &lt;/li&gt; &lt;li&gt;Bachelor&#039;s Degree in Computer Science (or equivalent).&lt;/li&gt; &lt;li&gt;Agile development experience&lt;/li&gt; &lt;li&gt;AWS proficiency&lt;/li&gt; &lt;li&gt;CI/CD tools (BitBucket) and JIRA expertise&lt;/li&gt; &lt;li&gt;Microservices architecture and serverless implementation knowledge&lt;/li&gt; &lt;li&gt;Security and design principles embedded into solutions with a secure by design approach&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Nice to have :&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt;Experience in working with a distributed version control tool. (We use BitBucket).&lt;/li&gt; &lt;li&gt;Experience with benchmarking systems for performance, failure detection is good to have.&lt;/li&gt; &lt;li&gt;Experience and background in software engineering (Java/React)&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Projects you may work on:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Work on a strategic new (greenfield) platform to harmonise internal processes and systems for our people&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;Delivering a platform for the future Keywords to enable Customers to self-service their needs and view details of their engagement with Keywords on a web portal &lt;/p&gt;&lt;div&gt;&lt;/div&gt;&lt;div class=&quot;styles--2kg4_&quot; data-ui=&quot;job-benefits&quot;&gt;&lt;h4&gt;Benefits&lt;/h4&gt;&lt;div&gt;&lt;ul&gt; &lt;li&gt;Hybrid setup&lt;/li&gt; &lt;li&gt;Worker&#039;s insurance&lt;/li&gt; &lt;li&gt;Paid Time Offs&lt;/li&gt; &lt;li&gt;Other employee benefits to be discussed by our Talent Acquisition team in India&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Closing:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.&lt;/p&gt;&lt;div&gt;&lt;/div&gt;

Solution Architect

&lt;p&gt;&lt;strong&gt;At Helpshift, we have 5 Leadership Principles &lt;/strong&gt;that we integrate into our every day, and use to guide us in our goals.These principles reflect who we are as part Keywords Studios, and to show who we are when we come together, collectively, with other studios to achieve success:&lt;/p&gt;&lt;ul&gt; &lt;li&gt; &lt;strong&gt;Power of Partnerships:&lt;/strong&gt; We collaborate with our clients as an extension of their team. With shared passion and purpose, we proactively support them in bringing their stories to life.&lt;/li&gt; &lt;li&gt; &lt;strong&gt;One Keywords:&lt;/strong&gt; We believe in a network with efficiency at its core. Combining the strength of a global platform with the agility of local studios creates our superpower.&lt;/li&gt; &lt;li&gt; &lt;strong&gt;Raise the Game:&lt;/strong&gt; We embrace technology, innovation and our entrepreneurial spirit to help our clients and the industry thrive. Leveraging the sum of our experience brings new value to gaming and beyond.&lt;/li&gt; &lt;li&gt; &lt;strong&gt;Embrace an Open World:&lt;/strong&gt; We champion diversity of talent and ideas from every corner of our global community. Inclusivity makes us stronger and enables us to deliver world-class entertainment creation to our partners.&lt;/li&gt; &lt;li&gt; &lt;strong&gt;Trust through Transparency: &lt;/strong&gt;We pursue open and honest relationships with our people, clients and communities. Clear and authentic communication is foundational as we create success together.&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Helpshift is searching for a Full-Stack developer who will be responsible for working on both front-end and back-end development processes to design, develop, and maintain our fully-fledged and functioning platforms with databases or servers.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;About the role:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt;Work with the rest of the team in developing greenfield product features that get delivered to internal users as well as Customers.&lt;/li&gt; &lt;li&gt;Take ownership of the product feature and be responsible for its quality.&lt;/li&gt; &lt;li&gt;Write clean code with appropriate test coverage.&lt;/li&gt; &lt;li&gt;Review other people&#039;s code and ensure that it is up to company standards.&lt;/li&gt; &lt;li&gt;Design and develop features that are secure and scalable by design.&lt;/li&gt; &lt;li&gt;Display strong work ethics. Be a team player with a strong sense of ownership and collaboration.&lt;/li&gt; &lt;li&gt;Keep calm and learn everyday.&lt;/li&gt; &lt;/ul&gt;&lt;div class=&quot;styles--2kg4_&quot; data-ui=&quot;job-requirements&quot;&gt;&lt;h4&gt;Requirements&lt;/h4&gt;&lt;div&gt;&lt;p&gt;&lt;strong&gt;About you:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt;Proven experience as a Full Stack Developer or similar role&lt;/li&gt; &lt;li&gt;Experience developing desktop and mobile applications&lt;/li&gt; &lt;li&gt;Familiarity with common stacks&lt;/li&gt; &lt;li&gt;Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, ReactJS and NextJS)&lt;/li&gt; &lt;li&gt;Knowledge of multiple back-end languages (e.g. Java17+,) &lt;/li&gt; &lt;li&gt;Familiarity with databases (e.g. Postgres, MongoDB) and UI/UX design&lt;/li&gt; &lt;li&gt;Excellent communication and teamwork skills&lt;/li&gt; &lt;li&gt;Great attention to detail&lt;/li&gt; &lt;li&gt;Organizational skills&lt;/li&gt; &lt;li&gt;An analytical mind&lt;/li&gt; &lt;li&gt;Degree in Computer Science, Statistics or relevant field&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Projects you may work on:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt;Work on a strategic new (greenfield) platform to harmonise internal processes and systems for our people&lt;/li&gt; &lt;li&gt;Delivering a platform for the future Keywords to enable Customers to self-service their needs and view details of their engagement with Keywords on a web portal.&lt;/li&gt; &lt;/ul&gt;&lt;div&gt;&lt;/div&gt;&lt;div class=&quot;styles--2kg4_&quot; data-ui=&quot;job-benefits&quot;&gt;&lt;h4&gt;Benefits&lt;/h4&gt;&lt;div&gt;&lt;ul&gt; &lt;li&gt;Hybrid setup&lt;/li&gt; &lt;li&gt;Worker&#039;s insurance&lt;/li&gt; &lt;li&gt;Paid Time Offs&lt;/li&gt; &lt;li&gt;Other employee benefits to be discussed by our Talent Acquisition team in India&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Closing:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.&lt;/p&gt;&lt;div&gt;&lt;/div&gt;

Full-Stack Developer

&lt;p&gt;&lt;strong&gt;At Helpshift, we have 5 Leadership Principles &lt;/strong&gt;that we integrate into our every day, and use to guide us in our goals.These principles reflect who we are as part Keywords Studios, and to show who we are when we come together, collectively, with other studios to achieve success:&lt;/p&gt;&lt;ul&gt; &lt;li&gt; &lt;strong&gt;Power of Partnerships:&lt;/strong&gt; We collaborate with our clients as an extension of their team. With shared passion and purpose, we proactively support them in bringing their stories to life.&lt;/li&gt; &lt;li&gt; &lt;strong&gt;One Keywords:&lt;/strong&gt; We believe in a network with efficiency at its core. Combining the strength of a global platform with the agility of local studios creates our superpower.&lt;/li&gt; &lt;li&gt; &lt;strong&gt;Raise the Game:&lt;/strong&gt; We embrace technology, innovation and our entrepreneurial spirit to help our clients and the industry thrive. Leveraging the sum of our experience brings new value to gaming and beyond.&lt;/li&gt; &lt;li&gt; &lt;strong&gt;Embrace an Open World:&lt;/strong&gt; We champion diversity of talent and ideas from every corner of our global community. Inclusivity makes us stronger and enables us to deliver world-class entertainment creation to our partners.&lt;/li&gt; &lt;li&gt; &lt;strong&gt;Trust through Transparency: &lt;/strong&gt;We pursue open and honest relationships with our people, clients and communities. Clear and authentic communication is foundational as we create success together.&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;About the role:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt;Work with the rest of the team in developing greenfield product features that get delivered to internal users as well as Customers.&lt;/li&gt; &lt;li&gt;Take ownership of the product feature and be responsible for its quality.&lt;/li&gt; &lt;li&gt;Write clean code with appropriate test coverage.&lt;/li&gt; &lt;li&gt;Review other people&#039;s code and ensure that it is up to company standards.&lt;/li&gt; &lt;li&gt;Design and develop features that are secure and scalable by design.&lt;/li&gt; &lt;li&gt;Display strong work ethics. Be a team player with a strong sense of ownership and collaboration.&lt;/li&gt; &lt;li&gt;Keep calm and learn everyday.&lt;/li&gt; &lt;/ul&gt;&lt;div class=&quot;styles--2kg4_&quot; data-ui=&quot;job-requirements&quot;&gt;&lt;h4&gt;Requirements&lt;/h4&gt;&lt;div&gt;&lt;p&gt;&lt;strong&gt;About you:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;·&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; 4+&amp;nbsp; years of experience in writing client-side JavaScript.&lt;/p&gt;&lt;p&gt;·&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Proficient understanding of modern web tech stack including HTML5, CSS3 and ES6.&lt;/p&gt;&lt;p&gt;·&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Good understanding of ReactJS and NextJS.&lt;/p&gt;&lt;p&gt;·&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Proficient understanding of cross-browser compatibility issues and ways to work around them.&lt;/p&gt;&lt;p&gt;·&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Knowledge of frontend optimisation techniques and tools (eg.&amp;nbsp; Lighthouse, Cyprus).Proficient with BitBucket.&lt;/p&gt;&lt;p&gt;·&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Experienced in writing Unit, Functional &amp;amp; Regression tests.&lt;/p&gt;&lt;p&gt;·&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Excellent verbal and written communication skills.&lt;/p&gt;&lt;p&gt;·&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Bachelor’s Degree in Computer Science (or equivalent).&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Nice to have:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;·&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Experience in working with Large frontend applications&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Handy with the shell and automation tools.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Projects you may work on:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt;Work on a strategic new (greenfield) platform to harmonise internal processes and systems for our people&lt;/li&gt; &lt;li&gt;Delivering a platform for the future Keywords to enable Customers to self-service their needs and view details of their engagement with Keywords on a web portal &lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;div&gt;&lt;/div&gt;&lt;div class=&quot;styles--2kg4_&quot; data-ui=&quot;job-benefits&quot;&gt;&lt;h4&gt;Benefits&lt;/h4&gt;&lt;div&gt;&lt;ul&gt; &lt;li&gt;Hybrid setup&lt;/li&gt; &lt;li&gt;Worker&#039;s insurance&lt;/li&gt; &lt;li&gt;Paid Time Offs&lt;/li&gt; &lt;li&gt;Other employee benefits to be discussed by our Talent Acquisition team in India&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Closing:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.&lt;/p&gt;&lt;div&gt;&lt;/div&gt;

Software Engineer II - Frontend

&lt;p&gt;&lt;/p&gt;&lt;p&gt;Since 1998, we&#039;ve been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.&amp;nbsp;&lt;/p&gt;&lt;p&gt;We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.&amp;nbsp; Player Engagement provides technical support, community management, and trust &amp;amp; safety services for a wide range of AAA and Indie studios in the gaming industry.&amp;nbsp;&lt;/p&gt;&lt;p&gt;Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥&lt;/p&gt;&lt;p&gt;Role overview&lt;br&gt;&lt;/p&gt;&lt;p&gt;As a Moderator, your mission is to create a safe and positive gaming environment for all players and communities. You will play a vital role in protecting gamers from harmful content, including harassment, hate speech, and unnecessary violence. By diligently monitoring and filtering content, you will ensure they can enjoy their passion without fear of harassment, unwanted content or bullying. Your dedication as a guardian of the gaming community will foster a space that thrives on respect, inclusivity, and the joy of gaming. Join us in building a gaming paradise where players can immerse themselves in a secure and enjoyable experience! 🚀🎮&lt;br&gt;&lt;/p&gt;&lt;p&gt;What are we looking for? Our Trust &amp;amp; Safety Moderator has a knack for the following skills:&lt;/p&gt;&lt;p&gt;Communication:&lt;/p&gt;&lt;ul&gt; &lt;li&gt;Moderate digital content, including text, images, and videos, with a keen eye for identifying harmful or inappropriate material.&lt;/li&gt; &lt;li&gt;Collaborate with internal teams, addressing project-related requests and maintaining seamless communication channels.&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;Analytics:&lt;/p&gt;&lt;ul&gt; &lt;li&gt;Audit and assess interactions, ensuring they are rated accurately based on their severity level.&lt;/li&gt; &lt;li&gt;Compile and report trends and improvement opportunities from audits, translating them into actionable data for process enhancements.&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;Leadership:&lt;/p&gt;&lt;ul&gt; &lt;li&gt;Actively participate in feature testing and tool improvements, contributing to the continuous refinement of content moderation practices.&lt;/li&gt; &lt;li&gt;Optimism, hardiness, and stress resilience to maintain a positive attitude and adapt to changing circumstances with ease.&lt;/li&gt; &lt;li&gt;Multitask and prioritize efficiently, ensuring tasks are completed promptly and effectively.&lt;/li&gt; &lt;li&gt;Accountability and responsibility, taking ownership of assigned tasks and delivering results.&lt;/li&gt; &lt;li&gt;Agility and willingness to change, embracing new ideas and approaches with a capability to adapt to evolving circumstances.&lt;/li&gt; &lt;li&gt;Self-motivation, innovative, and analytical, with a keen eye for detail and accuracy, ensuring high-quality outcomes.&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;Business:&lt;/p&gt;&lt;ul&gt; &lt;li&gt;Identify errors and inconsistencies in relation to established procedures and protocols, maintaining adherence to best practices.&lt;/li&gt; &lt;li&gt;Understand that a moderator role implies potentially being exposed to foul content. Our moderators should be resilient, mature, and professional in order to provide the highest possible quality service. Bearing in mind specific content that might be considered offensive by some, we ensure that the support for your well-being will be provided.&lt;/li&gt; &lt;/ul&gt;&lt;div class=&quot;styles--2kg4_&quot; data-ui=&quot;job-requirements&quot;&gt;&lt;h4&gt;Requirements&lt;/h4&gt;&lt;div&gt;&lt;p&gt;You&#039;d be a great fit for this role if you have:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Excellent written and verbal communication skills in English to effectively communicate with team members and stakeholders.&lt;/li&gt;&lt;/ul&gt;&lt;ul&gt;&lt;li&gt;Mastery in C1-C2 level LANGUAGE proficiency.&lt;/li&gt;&lt;/ul&gt;&lt;ul&gt; &lt;li&gt;Emotional stability, self-awareness, and strong auto-analysis skills to handle challenging situations with composure and make well-informed decisions.&lt;/li&gt; &lt;li&gt;Optimism, hardiness, and stress resilience to maintain a positive attitude and adapt to changing circumstances with ease.&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;Nice-to-haves:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Experience in managing or moderating online forums/discord within the gaming space, either professionally or during your spare time.&lt;/li&gt;&lt;/ul&gt;&lt;div&gt;&lt;/div&gt;&lt;div class=&quot;styles--2kg4_&quot; data-ui=&quot;job-benefits&quot;&gt;&lt;h4&gt;Benefits&lt;/h4&gt;&lt;div&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;What do we offer?&lt;/p&gt;&lt;p&gt;Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.&lt;br&gt;&lt;/p&gt;&lt;p&gt;Benefits for Manila employees:&lt;/p&gt;&lt;ul&gt; &lt;li&gt;Non-taxable Allowances&lt;/li&gt; &lt;li&gt;Vacation Leaves and Sick Leaves&lt;/li&gt; &lt;li&gt;HMO and Life Insurance&lt;/li&gt; &lt;li&gt;Annual Wellness Subsidy&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;Phases of our recruitment journey:&lt;/p&gt;&lt;ul&gt; &lt;li&gt;You send us your application with your updated resume.&lt;/li&gt; &lt;li&gt;After reviewing your candidacy, we invite you to our online assessment (Trust and Safety) to better evaluate your moderation and written skills. Our Moderation test will require typing, so we would encourage you to take it on a computer and make sure you have the keyboard in your language settings to facilitate its completion. Check your inbox to find the test invitation and keep your phone close!&lt;/li&gt; &lt;li&gt;Once you submit your test, the assessment will take approximately 48-72 hours to be evaluated.&lt;/li&gt; &lt;li&gt;If you successfully pass the test - we’ll invite you for the online Interview via MS Teams with one of our Talent Acquisition Specialists. It’s a perfect chance to exchange questions and get to know each other better. For some projects there might be a second interview with a Team Lead or an Operations Manager.&lt;/li&gt; &lt;li&gt;At the end of our journey - hopefully you will receive an offer and become our new Keywordian!&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you&#039;re interested in joining our team, we highly encourage you to apply.&lt;/p&gt;&lt;p&gt;That would be it from us - now we are waiting for your move!&lt;/p&gt;&lt;p&gt;#imaginemore&lt;/p&gt;&lt;p&gt;____________________________________________________________________________&lt;/p&gt;&lt;p&gt;Role Information: EN&lt;/p&gt;&lt;p&gt;Studio: KWM&lt;/p&gt;&lt;p&gt;Location: APAC, Philippines, Pasig&lt;/p&gt;&lt;p&gt;Area of Work: Player Engagement&lt;/p&gt;&lt;p&gt;Service: Engage&lt;/p&gt;&lt;p&gt;Employment Type: Full-time&lt;/p&gt;&lt;p&gt;Working Pattern: Hybrid&lt;/p&gt;&lt;div&gt;&lt;/div&gt;

Trust and Safety Moderator

&lt;p&gt;Since &lt;strong&gt;1998&lt;/strong&gt;, we&#039;ve been on a mission to &lt;strong&gt;reshape&lt;/strong&gt; how players &lt;strong&gt;interact&lt;/strong&gt; with their &lt;strong&gt;favorite games&lt;/strong&gt;, growing into a global team of over &lt;strong&gt;12,000 professionals&lt;/strong&gt; spread across &lt;strong&gt;70+ studios in 26 countries.&lt;/strong&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - &lt;strong&gt;Player Engagement&lt;/strong&gt; - which is one of the fastest-growing Service Lines at Keywords Studios.&amp;nbsp; Player Engagement provides &lt;strong&gt;technical support, community management, and trust &amp;amp; safety services&lt;/strong&gt; for a wide range of AAA and Indie studios in the gaming industry.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Join us in our mission to build engaging player communities and offer outstanding experiences!&lt;/strong&gt; 🎮🔥&lt;/p&gt;&lt;h3&gt; &lt;br&gt;Role overview&lt;/h3&gt;&lt;p&gt;We are looking for a &lt;strong&gt;Project Manager&lt;/strong&gt; to play a significant role in managing a portfolio of cross-functional projects to support and grow &lt;strong&gt;Helpshift&lt;/strong&gt;&#039;s enterprise customers. As our team is poised for significant growth, this is an exciting opportunity to join us in optimizing our processes and strategies to handle an increasing number of projects. You will play a crucial role in ensuring that all teams work within the Helpshift Agile framework, implementing excellence in collaboration and communication across the Enterprise teams. You will own processes and tools to support our team&#039;s drive for further success and will also be responsible for generating reports for stakeholders across Helpshift and Keywords Studios Player Engagement.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;h3&gt;What are we looking for? Our Project Manager has a knack for the following skills:&lt;/h3&gt;&lt;p&gt;&lt;strong&gt;Leadership:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt;Day-to-day project management of Enterprise projects&lt;/li&gt; &lt;li&gt;Work transversely across Product, Engineering, and Solutions to deliver high-impact, multi-team strategic projects&lt;/li&gt; &lt;li&gt;Own stakeholder management and reporting&lt;/li&gt; &lt;li&gt;Drive cross-functional efficiency and execution of transformational projects&lt;/li&gt; &lt;li&gt;Act as internal Agile evangelist within the Enterprise team to drive adoption of an evolving Agile framework&lt;/li&gt; &lt;li&gt;Work with Director, Strategic Projects on strategy, prioritization, and implementation of internal improvement projects&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Communication:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Ensure alignment and focus on problem-identification and problem-solving between Product, Engineering, and Solutions teams&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Analytics:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Identify gaps and efficiency opportunities in our cross-functional processes and find and implement solutions to improve these&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Business:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt;Have a natural curiosity and excitement about the prospect of being a part of a team that is optimizing for growth and desire to make a significant impact&lt;/li&gt; &lt;li&gt;Build and track milestone plans&lt;/li&gt; &lt;/ul&gt;&lt;div class=&quot;styles--2kg4_&quot; data-ui=&quot;job-requirements&quot;&gt;&lt;h4&gt;Requirements&lt;/h4&gt;&lt;div&gt;&lt;h3&gt;You&#039;d be a great fit for this role if you have:&lt;/h3&gt;&lt;ul&gt; &lt;li&gt;At least 6 months of tenure in Keywords Studios&lt;/li&gt; &lt;li&gt;Entrepreneurial approach to work, always looking for opportunities to drive improvement&lt;/li&gt; &lt;li&gt;Excellent time management&lt;/li&gt; &lt;li&gt;Willingness to continuously learn new things and improve your skills&lt;/li&gt; &lt;li&gt;Experience managing multiple agile teams&lt;/li&gt; &lt;li&gt;Some experience applying hybrid waterfall/agile and Scrum/Kanban frameworks&lt;/li&gt; &lt;li&gt;Good working knowledge of Atlassian Suite products (primarily Jira and Confluence)&lt;/li&gt; &lt;li&gt;Experience with stakeholder management, including project and portfolio reporting and risk management&lt;/li&gt; &lt;li&gt;An ability to effectively listen, advocate, influence and connect the dots across multiple teams&lt;/li&gt; &lt;/ul&gt;&lt;h3&gt;Would be great if you have:&lt;/h3&gt;&lt;ul&gt;&lt;li&gt;PMP or CSM certification a plus&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;If you don&#039;t meet all the qualifications but believe you have the skills and experience to excel in this role, we encourage you to apply.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;&lt;strong&gt;Our recruitment process is fully online and remote. &lt;/strong&gt;&lt;/em&gt;&lt;em&gt;We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you&#039;re interested in joining our team, we highly encourage you to apply.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;That would be it from us - now we are waiting for your move!&lt;/p&gt;&lt;p&gt;&lt;strong&gt;#imaginemore&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;Role Information: EN&lt;/p&gt;&lt;p&gt;Studio: Keywords Studios&lt;/p&gt;&lt;p&gt;Location: Europe&lt;/p&gt;&lt;p&gt;Area of Work: Business Development, Player Engagement&lt;/p&gt;&lt;p&gt;Service: Engage&lt;/p&gt;&lt;p&gt;Employment Type: Full Time, Permanent&lt;/p&gt;&lt;p&gt;Working Pattern: Remote&lt;/p&gt;&lt;div&gt;&lt;/div&gt;

Project Manager - Helpshift (Internal Recruitment)

&lt;p&gt;&lt;em&gt;Due to COVID-19, we are currently offering TEMPORARY remote positions and you must be available to come to work in our office when the project requires it.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;Keywords Studios Mexico is looking for customer service representatives for &lt;em&gt;written support&lt;/em&gt; - NO CALLS.&lt;/p&gt;&lt;p&gt;-This post is meant to create a pool of candidates for future positions within the company-&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;POSITION SUMMARY:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;Player Support communicates with with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets).&lt;/p&gt;&lt;div class=&quot;styles--2kg4_&quot; data-ui=&quot;job-requirements&quot;&gt;&lt;h4&gt;Requirements&lt;/h4&gt;&lt;div&gt;&lt;ul&gt; &lt;li&gt;Strong written and verbal communication skills in English.&lt;/li&gt; &lt;li&gt;Ability to multi-task.&lt;/li&gt; &lt;li&gt;Ability to easily adapt in a constant evolution environment&lt;/li&gt; &lt;li&gt;Excellent customer service skills&lt;/li&gt; &lt;li&gt;Ability to actively listen to instructions and execute tasks communicated.&lt;/li&gt; &lt;li&gt;Full-time availability&lt;/li&gt; &lt;li&gt;High School Diploma preferred but not required.&lt;/li&gt; &lt;li&gt;Living in Mexico City or Estado de Mexico.&lt;/li&gt; &lt;/ul&gt;&lt;div&gt;&lt;/div&gt;&lt;div class=&quot;styles--2kg4_&quot; data-ui=&quot;job-benefits&quot;&gt;&lt;h4&gt;Benefits&lt;/h4&gt;&lt;div&gt;&lt;ul&gt; &lt;li&gt;Salary: $12,500 gross (before taxes)&lt;/li&gt; &lt;li&gt;Project bonus: $400 USD after training&lt;/li&gt; &lt;li&gt;Law Benefits.&lt;/li&gt; &lt;li&gt;2 days off.&lt;/li&gt; &lt;li&gt;Career path.&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;After 3 months:&lt;/em&gt;&lt;/p&gt;&lt;p&gt;Medical expenses insurance.&lt;/p&gt;&lt;p&gt;Saving funds.&lt;/p&gt;&lt;p&gt;Grocery tickets ($1,200)&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Here you can watch some videos from our official FB account regarding this position:&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;a href=&quot;https://www.facebook.com/watch/?v=612148667236746&amp;amp;ref=sharing&quot; rel=&quot;nofollow noreferrer noopener&quot; class=&quot;external&quot;&gt;https://www.facebook.com/watch/?v=612148667236746&amp;amp;...&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href=&quot;https://www.facebook.com/watch/?v=570454408169826&amp;amp;ref=sharing&quot; rel=&quot;nofollow noreferrer noopener&quot; class=&quot;external&quot;&gt;https://www.facebook.com/watch/?v=570454408169826&amp;amp;...&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href=&quot;https://www.facebook.com/watch/?v=1108036716785896&amp;amp;ref=sharing&quot; rel=&quot;nofollow noreferrer noopener&quot; class=&quot;external&quot;&gt;https://www.facebook.com/watch/?v=1108036716785896...&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;PRIVACY POLICY:&lt;/p&gt;&lt;p&gt;Keywords Studios is strongly committed to protecting your personal information. By sending your CV/Resume, you are agreeing to our terms and conditions and acknowledge that your data will be managed in accordance with our privacy policy (http s: // ww w. keywordsstudios .com/privacy-policy).&lt;/p&gt;&lt;div&gt;&lt;/div&gt;

Videogames Customer Service Representative for puzzle game (WRITTEN SUPPORT)

&lt;p&gt;Disposant de studios dans le monde entier, Keywords Studios est un fournisseur de services techniques de premier plan pour l’industrie mondiale des jeux vidéo et plus encore. Grâce à ses bureaux en Asie, dans les Amériques et en Europe, Keywords Studios dispose d’un large éventail de services de pointe, notamment dans l’art, l’ingénierie, l’audio, l’AQ en fonctionnalité, la localisation, l’AQ en localisation et l’assistance aux joueurs. L’organisation emploie plus de 7000 personnes en période de pointe, travaillant dans plus de 50 langues. Chaque année, nous produisons plus de 40 000 créations artistiques; 12 millions de mots enregistrés; 155 millions de mots traduits; 1,5 million d’heures de test et répondons à plus de 7 millions de requêtes d’assistance à la clientèle. Travaillant sur toutes les plateformes principales, dans plus de cinquante langues différentes, Keywords Studios offre un soutien à ses clients partout dans le monde.&lt;/p&gt;&lt;p&gt;En tant que conseiller en ressources humaines, vous jouerez un rôle clé en fournissant un soutien et des conseils en matière de RH aux employés et à la direction. Vous serez responsable d&#039;un large éventail d&#039;activités RH, notamment les relations avec les employés, la gestion des performances, le recrutement et la mise en œuvre des politiques RH. Vous aurez également l&#039;opportunité de contribuer au développement et à l&#039;amélioration des processus et initiatives RH.&lt;/p&gt;&lt;p&gt;Si vous êtes un professionnel des RH motivé et expérimenté à la recherche d&#039;un rôle stimulant et gratifiant dans une industrie dynamique, nous serions ravis d&#039;avoir de vos nouvelles.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt;Conseiller et assister nos gestionnaires pour toute question liée aux politiques RH, aux relations de travail et à la gestion;&lt;/li&gt; &lt;li&gt;Aider et coacher nos gestionnaires dans l&#039;apprentissage, le développement et la mise en œuvre des meilleures pratiques de gestion des employés à travers des réunions individuelles et d&#039;équipe;&lt;/li&gt; &lt;li&gt;Aider les employés avec des questions et des demandes en matière de ressources humaines;&lt;/li&gt; &lt;li&gt;Agir en tant qu&#039;agents de changement et de développement en ce qui concerne le rôle des ressources humaines;&lt;/li&gt; &lt;li&gt;Contribuer aux processus RH et à leur mise en œuvre;&lt;/li&gt; &lt;li&gt;Participer à l&#039;accueil des nouveaux employés;&lt;/li&gt; &lt;li&gt;Faciliter des sessions de formation pour les employés (lutte contre le harcèlement, etc.);&lt;/li&gt; &lt;li&gt;Diriger ou soutenir des initiatives de recrutement;&lt;/li&gt; &lt;li&gt;Maintenir à jour les dossiers des employés et les systèmes RH;&lt;/li&gt; &lt;li&gt;Effectuer d&#039;autres tâches assignées.&lt;/li&gt; &lt;/ul&gt;&lt;div class=&quot;styles--2kg4_&quot; data-ui=&quot;job-requirements&quot;&gt;&lt;h4&gt;Requirements&lt;/h4&gt;&lt;div&gt;&lt;p&gt;&lt;strong&gt;Exigences&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt;Baccalauréat en ressources humaines ou dans un domaine connexe;&lt;/li&gt; &lt;li&gt;Minimum de 4 ans d&#039;expérience en tant que conseiller en ressources humaines ou dans un rôle similaire;&lt;/li&gt; &lt;li&gt;Maîtrise du français et de l&#039;anglais, à l&#039;écrit comme à l&#039;oral;&lt;/li&gt; &lt;li&gt;Solide connaissance des meilleures pratiques en RH et des lois sur l&#039;emploi;&lt;/li&gt; &lt;li&gt;Excellentes compétences en communication écrite et verbale;&lt;/li&gt; &lt;li&gt;Capacité à gérer efficacement les problèmes de relations avec les employés;&lt;/li&gt; &lt;li&gt;Fortes capacités de résolution de problèmes et de prise de décision;&lt;/li&gt; &lt;li&gt;Souci du détail et fortes compétences organisationnelles;&lt;/li&gt; &lt;li&gt;Maîtrise des logiciels RH et de la suite Microsoft Office;&lt;/li&gt; &lt;li&gt;La certification professionnelle CRHA ou CRIA est un plus.&lt;/li&gt; &lt;/ul&gt;&lt;div&gt;&lt;/div&gt;&lt;div class=&quot;styles--2kg4_&quot; data-ui=&quot;job-benefits&quot;&gt;&lt;h4&gt;Benefits&lt;/h4&gt;&lt;div&gt;&lt;p&gt;Nos employés sont notre ressource la plus précieuse ; de fait, nous nous efforçons de proposer une indemnisation compétitive à la mesure des compétences et de l&#039;expérience apportées, des bénéfices conséquents, une satisfaction au travail élevée et un environnement de travail plaisant.&lt;/p&gt;&lt;p&gt;Keywords International se donne pour mission de suivre une politique strict d&#039;égalité des chances. Nous nous efforçons ainsi de créer un environnement de travail offrant des opportunités identiques à l&#039;ensemble de nos employés actuels et potentiels.&lt;/p&gt;&lt;p&gt;Pour des raisons de lisibilité, le masculin pourrait être employé dans ce document mais il s&#039;adresse aux candidats sans distinction de genre.&lt;/p&gt;&lt;p&gt;Note à l’intention des agences de recrutement&amp;nbsp;:&amp;nbsp;Veuillez noter que&amp;nbsp;Keywords Studios ne prendra pas en considération les CV non sollicités ou toute forme de contact émanant de tiers non autorisés, y compris les agences de recrutement ou de placement, à moins qu’un accord préexistant et valide n’ait été conclu. Keywords&amp;nbsp;Studios ne remboursera aucuns frais encourus par des tiers non autorisés.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;Role Information: FR&lt;/p&gt;&lt;p&gt;Studio: Keywords Studios&lt;/p&gt;&lt;p&gt;Location: Americas, Canada, Montreal&lt;/p&gt;&lt;p&gt;Area of Work: People &amp;amp; Culture&lt;/p&gt;&lt;p&gt;Service: Support Services&lt;/p&gt;&lt;p&gt;Employment Type: Full Time, Permanent&lt;/p&gt;&lt;p&gt;Working Pattern: Hybrid&lt;/p&gt;&lt;div&gt;&lt;/div&gt;

French

Conseiller en ressources humaines

&lt;p&gt;Keywords Studios is a global technical and creative services provider to the video games and digital media industries. Established in 1998 and headquartered in Dublin, Keywords now has over 60 studios located in 22 countries around the world. Our services include art production, engineering, audio, testing, localization, and player support. We work with leading game developers, publishers, and platform holders, providing integrated support across multiple languages and platforms. We are currently seeking an HR Advisor to join our team.&lt;/p&gt;&lt;p&gt;As an HR Advisor, you will play a key role in providing HR support and guidance to both employees and management. You will be responsible for a wide range of HR activities, including employee relations, performance management, recruitment, and HR policy implementation. You will also have the opportunity to contribute to the development and improvement of HR processes and initiatives.&lt;/p&gt;&lt;p&gt;If you are a motivated and experienced HR professional looking for a challenging and rewarding role in a dynamic industry, we would love to hear from you.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt;Advise and assist our managers with any questions relating to HR policies, labour relations and management&lt;/li&gt; &lt;li&gt;Assist and coach our managers as they learn, develop, and implement the best practices for managing employees through individual and team meetings&lt;/li&gt; &lt;li&gt;Assist employees with human resources questions and requests&lt;/li&gt; &lt;li&gt;Act as agents of change and development with regard to the role of Human Resources&amp;nbsp;&lt;/li&gt; &lt;li&gt;Contribute to HR processes and their implementation&lt;/li&gt; &lt;li&gt;Take part in welcoming new employees&lt;/li&gt; &lt;li&gt;Facilitate particular employee training sessions (anti-harassment, etc.)&lt;/li&gt; &lt;li&gt;Lead or support recruitment initiatives&lt;/li&gt; &lt;li&gt;Keep employee files and HR systems up-to-date&lt;/li&gt; &lt;li&gt;Perform other duties as assigned&lt;/li&gt; &lt;/ul&gt;&lt;div class=&quot;styles--2kg4_&quot; data-ui=&quot;job-requirements&quot;&gt;&lt;h4&gt;Requirements&lt;/h4&gt;&lt;div&gt;&lt;ul&gt; &lt;li&gt;Bachelor&#039;s degree in Human Resources or related field&lt;/li&gt; &lt;li&gt;Minimum of 4 years of experience in an HR Advisor or similar role&lt;/li&gt; &lt;li&gt;Fluent in French and English, both written and spoken&lt;/li&gt; &lt;li&gt;Strong knowledge of HR best practices and employment laws&lt;/li&gt; &lt;li&gt;Excellent written and verbal communication skills&lt;/li&gt; &lt;li&gt;Ability to effectively manage employee relations issues&lt;/li&gt; &lt;li&gt;Strong problem-solving and decision-making abilities&lt;/li&gt; &lt;li&gt;Attention to detail and strong organizational skills&lt;/li&gt; &lt;li&gt;Proficiency in HRIS and Microsoft Office Suite&lt;/li&gt; &lt;li&gt;Professional CRHA or CRIA certification is a plus&lt;/li&gt; &lt;/ul&gt;&lt;div&gt;&lt;/div&gt;&lt;div class=&quot;styles--2kg4_&quot; data-ui=&quot;job-benefits&quot;&gt;&lt;h4&gt;Benefits&lt;/h4&gt;&lt;div&gt;&lt;ul&gt;&lt;li&gt;Extended Healthcare Plan&lt;/li&gt;&lt;/ul&gt;&lt;ul&gt; &lt;li&gt;Group RRSP&lt;/li&gt; &lt;li&gt;Paid Time Off Benefits&lt;/li&gt; &lt;li&gt;Hybrid - Flexible hours&lt;/li&gt; &lt;li&gt;Employee Assistance Program - Counseling&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&lt;em&gt;Keywords International is dedicated to following a well-established Equal Opportunities Policy. We endeavour to create a workplace which provides for equal opportunities for all employees and potential employees.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;Role Information: EN&lt;/p&gt;&lt;p&gt;Studio: Keywords Studios&lt;/p&gt;&lt;p&gt;Location: Americas, Canada, Montreal&lt;/p&gt;&lt;p&gt;Area of Work: People &amp;amp; Culture&lt;/p&gt;&lt;p&gt;Service: Support Services&lt;/p&gt;&lt;p&gt;Employment Type: Full Time, Permanent&lt;/p&gt;&lt;p&gt;Working Pattern: Hybrid&lt;/p&gt;&lt;div&gt;&lt;/div&gt;

HR Advisor

Public Company

Keywords Studios is an international technical and creative services provider to the global video games industry and beyond. 

We bring to life digital content that entertains, connects, challenges and educates people worldwide. 

Established in 1998, and now with more than 65 facilities in 22 countries strategically located in Asia, the Americas, Australia and Europe, we provide integrated art creation, marketing services, software engineering, testing, localization, audio and customer care services across more than 50 languages and 16 games platforms to a blue-chip client base of more than 950 clients across the globe.

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Keywords Studios

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Jobs (2)

Traditional Chinese Customer Support Agent - Gaming
Taiwan
Created: 2 days ago
Talent Acquisition Manager
Gurugram, India
Created: 2 days ago

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Business details

Keywords Studios

About

Jobs (2)

Traditional Chinese Customer Support Agent - GamingTaiwanCreated: 2 days agoTalent Acquisition ManagerGurugram, IndiaCreated: 2 days ago

Reviews

Traditional Chinese Customer Support Agent - Gaming
Taiwan
Created: 2 days ago
Talent Acquisition Manager
Gurugram, India
Created: 2 days ago