Austin, United States
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We believe intelligent companies deserve an equally intelligent approach to customer support. We exist to be the smart partner to innovative high-growth companies seeking experts in customer support outsourcing. SUPPORT FOR ALL YOUR NEEDS Our omni-channel, multi-lingual support and flexible pricing is well-suited for your business needs – today and beyond. ESTABLISHED SUCCESS For 17 years, Goodbay has been quietly helping all kinds of businesses provide the quality experience their customers are seeking. Industries Served: Gaming, Consumer Electronics / IoT, Media / Entertainment , Mobile App / Mobile First, Ecommerce, Fintech, New Economy, Unicorns and beyond. Our culture is our focus. We ensure our team is treated with the highest standards of care, from the bottom, up. TOP TALENT We deliberately take the time and effort needed to find and vet the very best talent to support your customers in the best way possible. PEDIGREE 80% of our team is college-educated while 10% have master’s degrees. UNPARALLELED TRAINING Our teams go through a rigorous interview process before graduating from our demanding training and unequaled certification process. SUPPORTING THE SUPPORT We believe the better we take care of our team, the better we take care of your customers. This means state-of-the-art facilities, generous amenities and benefits – like a shuttle service to work and gourmet, chef-prepared meals – to create an environment for our team to thrive, grow and learn. APPLYING INTELLIGENCE Our people aren’t hired to follow a script. We hire critical thinkers and intelligent, empathetic problem solvers, and empower them to use common sense – not just process and protocol. And our senior management is right by their side to ensure this culture is maintained.
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